- To search for orders, dispatchers can use any of the following search criteria, depending on the information available to them.
- FSM ID = The FSM order number
- BEP External Order ID = The order number from the parent system (used for all US residential)
- Order Status = The current status of the order
- Order Type = Type of order: Service Call, Install, Audit, etc.
- Open Escalation = The ability to search for orders by open escalations
- Audit Status = The current status of the Audit
- Audit Result =The ability to search using audit results
- Account Number = Currently not available to search with as FSM uses an alpha-numeric account number
- Service Agreement = Currently not available to search with as FSM uses an alpha-numeric account number
- Sales Channel = The ability to search using the Sales Channel
- Customer Name = The ability to search using the customer’s name. Enter last name, first name to search.
- Phone Number = The ability to search by a phone number
- Beam Number = The ability to search by beam
- VIP Type = The ability to search by VIP account types
- Commercial = The ability to search all commercial accounts
- Satellite = The ability to search by Satellite
- Technician = The ability to search by a technician’s name
- State = The ability to search by state
- Fulfillment Partner = The partners name that is assigned to the appointment
- Service Region = The ability to search by the Service Region
- Created Date = The date the order was created
- Scheduled Date = The date the appointment was scheduled
- Cancelled Date = The date the appointment was cancelled
- Completed Date = The date the appointment was completed
- Slot = Time slot of the scheduled appointment
- Product ID = The ability to search by product ID
- Clear Filters = Clears any previous filters set in the search screen.