Summary This Job Aid covers: Adding Photographs Uploading Attachments This Job Aid supports the Fulfillment and Retail Dealer Technician audiences. Adding Photographs Follow these steps to add photographs to a work order in FSM. Launch FSM through your browser. Type the username and password, and click Login. Use the username and password that matches … Continued
Summary This Job Aid covers: Adding Photographs Uploading Attachments This Job Aid supports the Fulfillment and Retail Dealer Technician audiences. Adding Photographs Follow these steps to add photographs to a work order in FSM. Launch FSM through your browser. Type the username and password, and click Login. Use the username and password that matches the … Continued
FSMv5 Articles for all user groups Dispatcher Articles Retailer Articles Support Team Articles
Viasat is launching a new activation portal for residential installs on January 24, 2021. To better prepare you for this launch, we have designed new training that will help you get up to speed.
Welcome to the newly updated eGuide! Hello , Viasat has overhauled the technician eGuide to make this valuable resource easier to use, mobile friendly, and even more comprehensive. We want the eGuide to be a tool you can use on your daily installs and service calls to help increase your proficiency and ensure the job … Continued
New Tech Talk video: MITe Hello, In this month’s TechTalk, Kevin goes over how to use MITe and an inclinometer to find the best possible line of sight for your installs. These tips and tricks will be very useful for both new installs, upgrades, and service calls – because line of sight can always change! … Continued
This Job Aid Covers: Scheduling Work orders Access the work order you would like to schedule by clicking on the FSM ID link in the search results below: Click Scheduling: The scheduling grid shows available technicians on the left panel and times slots in the middle panel: Dark Green Bars = technician is available for … Continued
Viasat is launching a new activation portal for residential installs on January 24, 2021. To better prepare you for this launch, we have designed new training that will help you get up to speed.
eSVT is Viasat’s tool that provides system health information and is available to all technicians. Within eSVT you can find a customer’s data consumption, forward and return signal levels and other system health information. All Accounts: https://esvt.viasat.com/ The user name will be your Installer ID that is used when provisioning. Also your user name and … Continued
Viasat is launching a new activation portal for residential installs on January 24, 2021. To better prepare you for this launch, we have designed new training that will help you get up to speed.
New Self-Paced Training Available:EasyCare and Customer Verification Code Audience: Viasat is excited to announce the availability of a new 15-minute self-paced training module in Viasat Discover. This training is designed to help you stay up to date with the latest products and processes, ensuring you can provide the best service to our customers. New V360 … Continued