Viasat eGuide

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esvt Updates

To login into esvt, navigate to https://esvt.viasat.com/. Use your SSO login to access the site.

Version:4.6-WB-SNAPSHOT -fsm21 (09/18/2023 06:44)

On October 4th, 2023 at 10 PM MT, a new update for FSM will be released. Details below: Technician Notification Checkbox Dispatchers will be able to configure whether or not a technician should receive escalation/notification emails from FSM. Process outlined below: Configuring this will enable/disable the escalation emails coming from FSM for each user. This … Continued

Managing Equipment in FSM

Summary This Job Aid covers: Browse Equipment Browse Equipment using Search Filter Criteria Basic Browsing Procedure Browse for Single Equipment listing using Serial or MAC Number Transferring Equipment Transfer equipment from Mobile to Mobile Warehouse Rejecting equipment transferred in error or not received Receiving Equipment Receiving New Equipment into the Warehouse Inventory Service Call via … Continued

FSM Search Criteria

To search for orders, dispatchers can use any of the following search criteria, depending on the information available to them. FSM ID = The FSM order number BEP External Order ID = The order number from the parent system (used for all US residential) Order Status = The current status of the order Order Type = Type of order: … Continued