OVERVIEW INSTALLATION SERVICE CALL (Equipment Swap) VS360 SOLUTIONS PHOTO UPLOADER This Job Aid covers the following: Registration and Login Dashboard Assigned Jobs Software Management Satellite Finder Map & Coordinates Pointing & Peaking Service Activation Modem Status Report History Account Settings This Job Aid supports the technician audience. Registration and Login The Viasat TechTools app … Continued
Summary This Job Aid covers: Provisioning Setup Verification Modem Provisioning Exede Voice Activation This Job Aid supports all Technician audiences. This process applies for the SurfBeam 2 and Exede WiFi Modems, with accounts that may or may not have Exede Voice. At the end of the Point and Peak process, the right arrow was clicked … Continued
Unassigned Orders Button Unassigned Orders is a quick link that dispatchers can use to pull up all work orders currently with no technician assigned. This link will allow dispatchers to quickly identify what work orders need to be assigned. Hover over the FSM Button Highlight Calendar & Task Management and click select: Click Unassigned Orders: … Continued
Attention Dispatchers – An Update on FSM and Adobe Flash Hello, As you may know, Adobe Flash will no longer be supported by all major internet browsers as of December 31st, 2020. FSM’s current Scheduler is Flash based, thus a change is required to continue to support this functionality. As the Dispatcher role is the … Continued
*This document was originally drafted in English. Any non-English version of this document is provided for convenience purposes only and if there are any conflicts between the non-English version and the English version of this document, the English version shall control. APPLICATION LICENSE AGREEMENT FOR INSTALLERS This Application End User License Agreement (“License”) is a … Continued
*This document was originally drafted in English. Any non-English version of this document is provided for convenience purposes only and if there are any conflicts between the non-English version and the English version of this document, the English version shall control. VIASAT TECHNICIAN MOBILE APPLICATIONEND USER LICENSE AGREEMENT This End User License Agreement (“License”) is … Continued
Summary This Job Aid covers: Domain Names and the Admin Tool AdminTool Navigation AdminTool Search Filters Viewing Subscriber Accounts This Job Aid supports the NRTC Technician audience. Domain Names and the Admin Tool All necessary information to complete an install is located in the AdminTool. The AdminTool provides subscriber information, point and peak coordinates for … Continued
Hello! Welcome to Viasat Technician certification! We are thrilled that you are interested in working with us. The work done by Viasat’s technicians is both challenging and rewarding. Our goal is to assist you as you develop into an outstanding technician who exhibits a high level of care in the work you do and the … Continued
Summary This Job Aid covers: This Job Aid supports all technician audiences. This process supports the VS1300 antenna and mounts. If using the SB2 or SB2+ modem, see ViaSat-1/SurfBeam 2 Point and Peak Job Aid. VTT Point & Peak Top of Page VTT Point & Peak Utilize the Viasat TechTools App to begin the Point … Continued
Summary This Job Aid covers: Introduction Customer Agreement – Customer Signer Email Account Setup This Job Aid supports the Viasat Retail (Fulfillment and Dealer) Technician audiences. Introduction This Job Aid provides steps the Customer and the Technician must follow for the Account Setup and Customer Agreement process for the residential service. It is the Technicians responsibility … Continued
Summary This Job Aid covers: Introduction Customer Agreement – Authorized Signer Collecting Information for the Customer This Job Aid supports the Viasat Retail (Fulfillment and Dealer) Technician audiences. Introduction This Job Aid provides the steps the Authorized Signer and the Technician to follow for the Online Customer Agreement process for new Viasat service. It is … Continued
Viasat is launching a new activation portal for residential installs on January 24, 2021. To better prepare you for this launch, we have designed new training that will help you get up to speed.