Summary This Job Aid covers: Adding Photographs Uploading Attachments This Job Aid supports the Fulfillment and Retail Dealer Technician audiences. Adding Photographs Follow these steps to add photographs to a work order in FSM. Launch FSM through your browser. Type the username and password, and click Login. Use the username and password that matches … Continued
Summary This Job Aid covers: Adding Photographs Uploading Attachments This Job Aid supports the Fulfillment and Retail Dealer Technician audiences. Adding Photographs Follow these steps to add photographs to a work order in FSM. Launch FSM through your browser. Type the username and password, and click Login. Use the username and password that matches the … Continued
Summary This Job Aid covers: Accessing FSM FSM Web Access and New User Log In FSM Mobile Access and New User Log In This Job Aid supports the technician, FPM and QC audiences. Accessing FSM How to get FSM access Users will be provided FSM access through the FSM administrator. Accessing FSM: The web URL: … Continued
Summary This Job Aid covers: Viasat Voice Activation This Job Aid supports all Technician audiences. This process applies to the SurfBeam 2 and SurfBeam 2+ modem, with accounts that may or may not have Viasat Voice. Viasat Voice Activation If an order has Viasat Voice as part of a new service, the activation process begins … Continued
FSMv5 Articles for all user groups Dispatcher Articles Retailer Articles Support Team Articles
Viasat is launching a new activation portal for residential installs on January 24, 2021. To better prepare you for this launch, we have designed new training that will help you get up to speed.
Summary This Job Aid covers: Check eSVT Check VTT Modem Status Perform Visual Inspection Point and Peak Swap Equipment Contact Tier 1 or IR for Support Use when the modem/gateway is unable to achieve modem lock. This troubleshooting procedure may be used on any Viasat Internet equipment/service plan. Check eSVT The first step is to … Continued
Summary This Job Aid covers: Login to Router Router Settings Tab This Job Aid supports the Technician audience. Find the password sticker on the side or bottom of the Viasat WiFi gateway. Locate the Admin Password Note: This password is used when configuring the gateway. In a browser, type 192.168.100.1 as the URL Ask the … Continued
Summary This Job Aid covers: Parental Controls Tab This Job Aid supports the Technician audience. Parental Controls Tab Click the Parental Controls tab at the top of the page. Log in to the router again with the admin username and password Username =admin Password = Admin password from the gateway’s sticker Confirm Password = Type … Continued
Any non-English version is provided for convenience purposes only and if there are any conflicts between the non-English version and the English version, the English version shall control. Application Overview The Viasat TechTools app is meant to facilitate all types of installations and service calls within the ViaSat Network. The Viasat TechTools app is compatible … Continued
Summary This Job Aid covers: Prepare for Modem Lock Obtain Modem Lock Software Updates This Job Aid supports all audiences. This Job Aid applies to both new installations and service calls where a modem is replaced. This Job Aid also describes the software update process that may occur during the Modem Lock process. Prepare for … Continued
New FSM Requirement:Technician must be assigned to the work order Hello, Starting on July 22nd, 2020, in support of the upcoming launch of the FSTech Support app as well as other new app development, a change is being made to FSM. All work orders will be “locked” by default until a technician is assigned to … Continued