Release Date: August 2018 Summary This Job Aid covers: Subscriber Education Topics Demonstrate Webmail for Remote Email Access Demonstrate Subscriber Portal for Managing Settings Contacting Technical Support This Job Aid supports the NRTC Technician audience. Subscriber Education Topics After setting up the Subscriber’s email, it is time to introduce the service to the Subscriber. The … Continued
Completing an NRTC Installation Job Aid Release Date: August 2018 Summary This Job Aid covers: Setting ‘Level 5’ This Job Aid supports the NRTC Technician audience. Setting ‘Level 5’ Following the installation, provisioning, email set-up and education of the Subscriber, the final step is bringing the install to a Level Five (5) in the AdminTool. … Continued
Summary This Job Aid supports the Technician audience. This Job Aid covers: Troubleshooting the Modem before replacing All troubleshooting steps must be complete before swapping a modem. Following the Trouble Isolation Check Sheet, a Modem Test must fail in order to continue. Do not replace the modem until the TIC directs the Technician to do … Continued
Summary This Job Aid covers: Service Call Completion Process Changing the Work Order Status Completing the Resolution screens Viewing Previous Service Call Resolutions This Job Aid supports the Technician, FPA/FST, and QC audience. Technicians, FPA/FST and QCs may have the option to complete a service call in FSM under their own user login. Dispatchers or … Continued
Summary This Job Aid covers: Log in to Router WiFi Setting Tab This Job Aid supports the retail and fulfillment technician audience. Log in to Router Plug the gateway into the customer’s computer via the Ethernet cable. This is the best configuration for making changes. Find the password sticker on the side or bottom of … Continued
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You can find FSM support articles under the FSM (Field Service Management) tab. The Retailer Job aids Page is currently under construction. More information is coming soon!
This Job Aid covers: Requesting FSM access This Job Aid supports the technician, FPM and QC audiences. What is this form used for? Field Service Management (FSM) is an order management system used by both ViaSat Retail and Fulfillment Partners. This Registration Form is used by the Retail Dealer and the Retail Installer to gain … Continued
Important change to QOI requirements Hello, In our ongoing efforts to improve system performance and improve overall customer experience, we are updating our cable threshold values for all VS2 systems going forward. Starting on June 1st, the QOI Equipment (Cable & ODU) threshold will be a maximum of 5 Ohms (a decrease from the current … Continued
Viasat is launching a new activation portal for residential installs on January 24, 2021. To better prepare you for this launch, we have designed new training that will help you get up to speed.
Signature Requirement on Viasat 360 Sales Starting on October 31, 2024, there is an update to the Viasat360 sales process. When adding a V360 product to a customer’s account while on site, the customer will be required to sign for the purchase before it can be completed. Once you add a product to the cart, … Continued
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