On the FSM Dashboard, and accessible throughout the rest of FSM, the Quick Search box supports multiple search criteria. Here is a quick video demo of the Quick Search:
Quick Search Steps Searching for an Order or Task can be done using the Magnifying glass Quick Search in the window’s top-right.
This will pull up the Work Order or Task details screen. Example of a Task:
To login into esvt, navigate to https://esvt.viasat.com/. Use your SSO login to access the site.
When searching for a US Residential customer in eSVT, select US for the Country drop-down.
Select the appropriate Search Type from the drop-down.
When searching by MAC, this can be in upper or lower case and the colons (:) are optional.
When searching by Phone Number, you must enter the number 1 for the US country code before the rest of the phone number. It must only contain numbers and no (-)
Click the Search icon or press enter.
Version:4.6-WB-SNAPSHOT -fsm21 (09/18/2023 06:44)
On October 4th, 2023 at 10 PM MT, a new update for FSM will be released. Details below:
Technician Notification Checkbox
Dispatchers will be able to configure whether or not a technician should receive escalation/notification emails from FSM.
Process outlined below:
As a dispatcher, go to Users à User management
Search for desired technician
Select technician and click “Edit user”
Under “Additional section”, you will see a new checkbox labeled “Send Escalations?”
Configuring this will enable/disable the escalation emails coming from FSM for each user. This can be turned on/off at any time.
Bug Fixes:
A bug was discovered when attempting to open a “No Calendar Availability” escalation on a work order. User would get “Unexpected error” message when attempting to create. This has been resolved.
This Job Aid supports the VSF Dispatcher audience.
Browse Equipment
To access the Browse Equipment page, select the Browse equipment item on the Warehouses tab drop-down menu. Equipment can be located by the search criteria on the Browse equipment page or by entering the equipment Serial Number or MAC Number in the Equipment identifier field accessed through the Manage Equipment button.
Basic Browsing Procedure
On the FSM home page, select Browse Equipment from the Warehouses tab drop-down menu.
Select the filters that represent the information desired.
Click Search.
The Search Results List displays at the bottom of the page.
Select the desired equipment from the list and click the Manage Equipment button to open the Manage Equipment page.
Note: Hold down the CTRL key to select more than one non-contiguous equipment listing. Hold down the Shift key and click on the first and last equipment listing to select all listings between including the first and last listing.
Browse for Single Equipment listing using Serial or MAC Number
To quickly search for a single piece of equipment, use the following steps.
On the FSM home page, select Browse Equipment from the Warehouses tab drop-down menu.
Click the Manage Equipment button to open the Manage Equipment page.
Enter the equipment Serial or MAC number in the Equipment identifier field and click the Add button.
Note: Enter the Serial Number as alpha-numeric. Enter the MAC address of modem with this format: AA:AA:AA:AA:AA:AA; where A is either an alpha capital character or a number (0-9). Colons must be included.
The Add action displays the equipment on the record list.
Transferring Equipment
Dispatchers transfer equipment between two Mobile warehouses. This procedure may be necessary when changing the assignment of a work order, if the Technician does not have access to FSM via either the web site or the mobile app.
Transfer equipment from Mobile to Mobile Warehouse
The Dispatcher determines that equipment needs to move from one Mobile Warehouse to another.
On the FSM home page, select Browse Equipment for the Warehouses tab drop-down menu to open the Browse equipment page.
On Browse equipment page enter the Mobile Warehouse ID of the warehouse where the equipment is currently located in the Mobile WH filter field and click the Search button. The Mobile warehouse ID is the same as the Technician’s FSM login, which is also their Technician ID.
Only the equipment in the selected Mobile Warehouse will display in the Search Results area.
Use the CTRL key to select the pieces of equipment needed to transfer to the other mobile warehouse and then click the Manage equipment button to open the Manage equipment page.
On the Manage equipment page, click the Transfer button to open the Transfer popup window.
In the popup window:
Click the Search button to display a list of all related warehouses. Mobile Warehouses will display the Technician ID of the Technician.
Click the Mobile Warehouse ID ( Technician ID) of the Technician receiving the equipment
Click the Transfer button
On the Manage Equipment page the record(s) status displays as Transfer. The status of the equipment changes from Transfer to Received when the Dispatcher receives the equipment into the new Mobile warehouse.
Rejecting equipment transferred in error or not received
Occasionally the Dispatcher, in cooperation with the Technician, determines either that equipment being transferred to them is transferred in error or lost in the physical transfer process. The Dispatcher does not accept any equipment that is not physically on truck. The Technician is responsible for any equipment accepted and not on truck.
Select Browse Equipment from the warehouses tab drop-down menu to open the Browse equipment page.
On Browse equipment page, select the Search button.
The equipment remaining in the Transfer status will display in the Search Results area.
An error can occur for the following reason:
Mobile Warehouse to Main Warehouse transfer: Validate that the physical equipment is not in the warehouse inventory and should not be.
For all equipment that is not in the warehouse inventory, use the CTRL key to select the pieces of equipment and then click the Manage equipment button to open the Manage Equipment page.
On the Manage Equipment page, click the Reject equipment button
On the Manage Equipment page, the record(s) status displays as transfers between Mobile Warehouses, the record is removed from the rejecting warehouse.
Receiving Equipment
After completing the Browse Equipment process and opening the Manage Equipment page, the equipment list can be managed with the Receive Equipment process below.
Receiving New Equipment into the Warehouse Inventory
When a piece of equipment is transferred out of a mobile warehouse, it is displayed in FSM with a status of In_Transit. Use the following steps to receive the equipment into the new mobile warehouse inventory.
On the FSM home page, select Browse Equipment for the Warehouses tab drop-down menu to open the Browse equipment page.
On Browse equipment page, select In Transit in the Status filter field and click Search.
Use either the CTRL or Shift key to select all equipment listed in the Search Results area and then click Manage equipment to open the Manage equipment page.
Validate Serial Number and/or MAC numbers of the physical equipment in the truck against the equipment records listed on the Manage equipment page.
Use the Red X to remove any equipment records that do not match a piece of physical equipment in the truck.
Use the Equipment identifier field and the Add button to add an equipment record for any physical equipment is in the truck but does not have a record in the list.
Once there is one equipment record in the list for each piece of physical equipment in the new shipment, click the Receive Equipment button to add the new equipment to the warehouse inventory.
Service Call via FSM Mobile (Brazil Only)
1. Select “Replaced equipment” (in English)2. Enter the MAC for the modem or the Serial Number for the eTRIA.3. The process to conclude is the same.
Tech Bulletin: Attention Dispatchers – An Update on FSM and Adobe Flash
Attention Dispatchers – An Update on FSM and Adobe Flash
Hello,
As you may know, Adobe Flash will no longer be supported by all major internet browsers as of December 31st, 2020. FSM’s current Scheduler is Flash based, thus a change is required to continue to support this functionality. As the Dispatcher role is the only one that utilizes the Scheduler, it is the only role impacted. The FSM Mobile App(s) are not impacted by this update.
Viasat and Comarch are working hard to replace the Scheduler with a long-term solution, which is a little more elegant and user-friendly. This long-term solution is targeted to be rolled out in February. Expect further communication as progress continues.
To maintain the use of FSM Scheduler between December and February, Viasat has created a separate version of the Viasat Browser. This version of Viasat Browser is specifically designed to work with FSM after the Flash end-of-life date. If you already have the Viasat Browser installed on your computer, you will first need to uninstall it and reboot your computer prior to installing the new FSM-friendly version. Computers are unable to have both versions of the Viasat Browser installed at once. Please refer to your Operating System’s instructions on how to uninstall software. To download the new FSM-friendly Viasat Browser: click here for Windows or click here for macOS.
As always, please reach out to FSM Administrators for any questions! Otherwise, stay tuned for more news on the new Scheduler, and stay safe! Thank you!
Application User License Agreement Field Installations – Europe
*This document was originally drafted in English. Any non-English version of this document is provided for convenience purposes only and if there are any conflicts between the non-English version and the English version of this document, the English version shall control.
APPLICATION LICENSE AGREEMENT FOR INSTALLERS
This Application End User License Agreement (“License”) is a legally binding agreement between you and Viasat, Inc., including its subsidiaries and affiliates, with its principal place of business at 6155 El Camino Real, Carlsbad, California, 92009 (“Viasat”). This License governs your use of Viasat’s technician application that provides Viasat’s tools to assist you in the configuration and troubleshooting of satellite internet customer premises equipment, and any and all related documentation, updates, and upgrades that replace or supplement the application in any respect and which are not distributed with a separate license agreement (the “Application”). This Application is licensed to you, not sold. This Application is licensed to you solely on the condition that you accept all the terms and conditions in this License.
BY INSTALLING OR USING THE APPLICATION, YOU AGREE TO THE TERMS OF THIS LICENSE AND AGREE TO BE BOUND BY THEM. If you do not agree to the terms of this License, then you may not download, install, access or use the Application. This License is enforceable against any person or entity that uses the Application or any person or entity that uses the Application on another person’s or entity’s behalf.
Limited License Grant and Terms of Use.
a. Grant. Through installing or using this Application, you are acquiring and Viasat grants you a limited, non-exclusive, worldwide, nontransferable, nonsublicensable, revocable and royalty free license to install and use the Application for the sole and specific purpose of installing, configuring and troubleshooting of satellite internet equipment installed at customer premises, on a single, authorized mobile device solely as set forth in this License. Your acquired rights are subject to your compliance with this License. You are expressly prohibited from sub-licensing, renting, leasing, transferring or otherwise distributing the Application or rights to use the Application in whole or in part. The term of your License shall commence on the date that you install or otherwise use the Application, and shall end on the earlier of the date that you remove, delete or uninstall the Application from any device on which you have loaded the Application, or Viasat’s termination of this License. You must remove, delete or install the Application from any device on which you have loaded the Application prior to transferring that device to another person.
b. Restrictions. Your right to use the Application is limited to the license grant above, and you may not otherwise copy, display, seek to disable, distribute, perform, publish, modify, transfer, create works from, or use the Application or any component of it, except as expressly authorized by Viasat. Unless expressly authorized by Viasat, you are prohibited from making a copy of the Application available publicly where it can be used or downloaded by any other users. You may not remove or alter Viasat’s trademarks or logos, or legal notices in the Application or its related assets. Your right to use the Application is also predicated on your compliance with any applicable terms of agreements you have with third parties when using the Application. For instance, if use of this Application is in violation of your service agreement with your wireless carrier, then you may not use this Application. Additionally, you may not (i) use the Application on a time-sharing, service bureau or other basis for the purpose of providing services to others, or (ii) distribute, provide or otherwise make the Application available to any third party, in whole or in part, through any medium or process. Nothing in this License entitles you to use the Application to create software products or development tools, or receive the source code to the Application, in whole or in part, unless otherwise agreed in writing by Viasat.
c. Reservation of Rights. You have obtained a license to the Application and your rights are subject to this License. Except as expressly licensed to you herein, Viasat reserves the right, title and interest in the Application (including, but not limited to, all images, photographs, animations, video, text, and content), and all associated copyrights (including, but not limited, copyrights, copyright registration and copy rights with respect to computer software, software design, software code, software architecture, firmware, programming tools, graphic user interfaces, reports, dashboard, business rules, use cases, screens, alerts, notifications, drawings, specifications and databases), moral rights, trade secrets and other rights with respect to confidential or proprietary information, know-how, other rights with respect to inventions, discoveries, ideas, improvements, techniques, formulae, algorithms, processes, schematics, testing procedures, technical information and other technology, trademarks, and other intellectual and industrial property rights therein. Except as expressly stated in this License, Viasat does not grant you any intellectual property rights in the Application, and all right, title, and interest in and to all copies of the License not expressly granted remain with Viasat, its suppliers and/or its licensors. Except to the extent permitted under applicable law, you may not decompile, disassemble, or reverse engineer the Application, or create derivative works based on the Application, or any component thereof, by any means whatsoever. The Application is copyrighted and protected by the laws of the United States and other countries, and international treaty provisions. You may not remove, alter, or obscure any product identification, copyright, or other intellectual property notices in the Application. All rights not expressly granted herein are reserved by Viasat.
d. Your Contributions. In exchange for use of the Application, and to the extent that your contributions through use of the Application give rise to any copyright interest, you hereby grant Viasat an exclusive, perpetual, irrevocable, fully transferable and sub-licensable worldwide right and license to use your contributions in any way and for any purpose in connection with the Application and related goods and services including the rights to reproduce, copy, adapt, modify, perform, display, publish, broadcast, transmit, or otherwise communicate to the public by any means where now known or unknown, and distribute your contributions without any further notice or compensation to you of any kind for the whole duration of protection granted to intellectual property rights by applicable laws and international conventions.
e. Access. You must provide at your own expense the equipment, Internet connections or devices and/or service plans to access and use this Application. Viasat does not guarantee that this Application can be accessed on all devices or wireless service plans. Viasat does not guarantee that this Application is available in all geographic locations. You acknowledge that when you use this Application, your wireless carrier may charge you fees for data, messaging and/or other wireless access. Check with your carrier to see if there are any such fees that apply to you. YOU ARE SOLELY RESPONSIBLE FOR ANY COSTS YOU INCUR TO ACCESS THIS APPLICATION FROM YOUR DEVICE.
f. Updates. From time to time Viasat may automatically update the Application to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the Application for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue to use the Application.
g. Open Source Software Notice. This Application contains open source software released under various open source licenses. The terms of each open source license used by this Application are available in Appendix A below (collectively, the “OSS Licenses”), and such OSS Licenses are hereby incorporated into this License. The OSS Licenses only apply to the specific open source software specified in such OSS License and shall not affect the interpretation, validity or enforceability of this License.
h. Consent to Receive Push Notifications. You consent to Viasat sending you push notifications or other types of messages sent directly to you through this Application (collectively, “Push Notifications”). Viasat may deliver Push Notifications to you whether or not you are currently logged-into or using the Application and whether or not your device is in locked or in sleep mode. You may discontinue Push Notifications through the Application’s or your device’s settings or by deleting the Application.
Termination. The License is effective until terminated. You may terminate this License at any time by providing Viasat a signed written statement notifying Viasat that you are terminating the License. Viasat may terminate this License (and your license rights) at any time, in its sole and absolute discretion, with or without notice. Your rights under this License will terminate immediately and automatically without any notice from Viasat if you fail to comply with any of the terms and conditions of this License. Promptly upon termination, you must cease all use of the Application and destroy all copies of the Application in your possession or control. Termination will not limit any of Viasat’s other rights or remedies at law or in equity. Sections 1(c), 1(d), 2, 3, 4, 5, 6, 7, 8, and 9 of this License shall survive termination or expiration of this License for any reason.
Disclaimer of Warranties. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE APPLICATION IS PROVIDED TO YOU “AS IS,” WITH ALL FAULTS, WITHOUT WARRANTY OF ANY KIND, WITHOUT PERFORMANCE ASSURANCE OR GUARANTEES OF ANY KIND, AND YOUR USE IS AT YOUR SOLE RISK. THE ENTIRE RISK OF SATISFACTORY QUALITY AND PERFORMANCE RESIDES WITH YOU. VIASAT DOES NOT MAKE AND HEREBY DISCLAIMS, ANY AND ALL EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF CONDITION, UNINTERRUPTED USE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, AND WARRANTIES (IF ANY) ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. VIASAT DOES NOT WARRANT THAT THE APPLICATION WILL MEET YOUR REQUIREMENTS; THAT OPERATION OF THE APPLICATION WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE APPLICATION WILL INTEROPERATE OR BE COMPATIBLE WITH ANY OTHER APPLICATION; THAT ANY ERRORS IN THE APPLICATION WILL BE CORRECTED; THAT THE INFORMATION CONTAINED IN THE APPLICATION IS TRUE AND ACCURATE; OR THAT THE APPLICATION WILL BE AVAILABLE FOR REINSTALLS TO THE SAME OR MULTIPLE DEVICES. NO ORAL OR WRITTEN ADVICE PROVIDED BY VIASAT OR ITS AFFILIATE COMPANIES OR ANY AUTHORIZED REPRESENTATIVE OF ANY OF THEM SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL VIASAT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING LOSS OF USE, DATA, OR PROFITS OR BUSINESS INTERRUPTION) (OR ANY SIMILAR CONCEPT OF LAWS OTHER THAN CALIFORNIA LAW, TO THE EXTENT THAT ANY SUCH OTHER LAWS MAY BE APPLICABLE) ARISING OUT OF OR RELATED TO THIS LICENSE OR THE USE OR PERFORMANCE OF THE APPLICATION, WHETHER SUCH LIABILITY ARISES FROM CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT VIASAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE PARTIES HAVE AGREED THAT THESE LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. WITHOUT LIMITING THE FOREGOING, VIASAT SHALL HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY BUSINESS INTERRUPTION OR LOSS OF DATA ARISING FROM THE AUTOMATIC TERMINATION OF THE LICENSE RIGHTS GRANTED HEREIN AND ANY ASSOCIATED CESSATION OF THE FUNCTIONS OF THE APPLICATION. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. VIASAT IS ACTING ON BEHALF OF ITS SUBSIDIARIES, AFFILIATES, LICENSORS AND SUPPLIERS FOR THE PURPOSE OF DISCLAIMING, EXCLUDING AND LIMITING OBLIGATIONS, WARRANTIES AND LIABILITY, BUT IN NO OTHER RESPECTS AND FOR NO OTHER PURPOSES. IN NO EVENT SHALL VIASAT’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (EXCEPT AS REQUIRED BY APPLICABLE LAW) EXCEED $50.00 (FIFTY UNITED STATES DOLLARS). NOTWITHSTANDING THE FOREGOING, VIASAT DOES NOT EXCLUDE OR LIMIT ITS LIABILITY IN ANY MANNER OR TO ANY EXTENT WHICH WOULD BE UNLAWFUL IN AN APPLICABLE JURISDICTION, AND SPECIFICALLY DOES NOT EXCLUDE OR LIMIT ITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY VIASAT’S OWN NEGLIGENCE OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION.
Limitation of Liability and Disclaimer of Warranties are Material Terms of this License. You agree that the provisions of this License that limit liability are essential terms of this License.
Severability and Survival. If any provision of this License is illegal or unenforceable under applicable law, the remainder of such provision shall be amended to achieve as closely as possible the effect of the original term and all other provisions of this License shall continue in full force and effect.
Export. You will comply fully with all relevant export laws and regulations of the United States and any other country (“Export Laws”) where you use the Application. You certify that you are not on any of the U.S. Government lists of prohibited persons, including but not limited to the Treasury Department’s List of Specially Designated Nationals, and the Commerce Department’s List of Denied Persons or Entity List. You further certify that you shall not export, re-export, ship, transfer or otherwise use the Application in any country subject to an embargo or other sanction by the United States, and that you shall not use the Application for any purpose prohibited by the Export Laws, including, but not limited to, nuclear, chemical, missile or biological weapons related end uses.
Injunctive Relief. You agree that a breach of this License will cause irreparable injury to Viasat for which monetary damages would not be an adequate remedy and Viasat shall be entitled to seek equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages, including any injunctions and other similar measures provided by any applicable foreign laws.
Applicable Law. This License is made in the State of California. This License and all of the parties’ respective rights and duties, including, without limitation, any claims for breach of this License, shall be governed by and construed in accordance with the laws of the State of California, in the United States, excluding conflicts of law provisions. The parties may bring an action to enforce this License and its remedies in any court of competent jurisdiction. The parties irrevocably submit themselves to the non-exclusive jurisdiction of the courts of the State of California, USA.
Entire Agreement. This License constitutes the entire and only agreement with respect to its subject matter between you and Viasat, applicable also to all users of this Application. This License supersedes all representations, proposals, inducements, assurances, promises, agreements and other communications with respect to its subject matter except as expressly set forth in this License. Nothing in this License excludes or limits any liability for fraud.
No Third Party Rights. This License does not give any rights to any third party to enforce any of its terms.
Changes to the Terms of this License. Viasat may need to change the terms of this License to reflect changes in law or best practice or to deal with additional features which we introduce. We will give you notice of any material change by posting a new version of this License when you next start the Application following a material change. If you do not accept the notified changes or updated License you will not be permitted to continue to use the Application.
Appendix A Viasat Technical Application Open Source Licenses This appendix lists all open source licenses utilized by Viasat Inc.’s Viasat Technical Application, a mobile application for iOS and Android mobile devices. iOS and Android Client Open Source Licenses https://api.vega.viasat.com/tech-tools-api/public/app/licenses.html
Last updated: September 21, 2022
Viasat Technicians Mobile Application End User License Agreement – US
*This document was originally drafted in English. Any non-English version of this document is provided for convenience purposes only and if there are any conflicts between the non-English version and the English version of this document, the English version shall control.
VIASAT TECHNICIAN MOBILE APPLICATION END USER LICENSE AGREEMENT
This End User License Agreement (“License”) is an agreement between you and Viasat, Inc., with its principal place of business at 6155 El Camino Real, Carlsbad, California, 92009 (“Viasat”). This License governs your use of Viasat’s technician mobile application that provides you with access to support tools for the installation and use of Viasat’s internet services, and any and all related documentation, updates, and upgrades that replace or supplement Viasat’s technician mobile application in any respect which are not distributed with a separate license agreement (the “Application”) and your use of the Application and related services (collectively the “Service”). The Application, and your use of the Service, is licensed to you, not sold.
BY INSTALLING THE APPLICATION OR USING THE SERVICE, YOU AGREE TO THE TERMS OF THIS LICENSE AND AGREE TO BE BOUND BY THEM AND CONSENT TO OUR DATA PRACTICES AS SET FORTH IN THE VIASAT MOBILE
APPLICATION PRIVACY NOTICE available at https://p.widencdn.net/rzgl8a/PrivacyPolicy_ViasatTechTools. If you do not agree to the terms of this License, including the Service’s Privacy Notice, then you may not install or use the Application. This License is enforceable against any person or entity that uses the Service or any person or entity that uses the Service on another person’s or entity’s behalf. The terms of this License may be changed upon posting a new License at https://p.widencdn.net/qazfht/TermsofService_ViasatTechTools, which will apply upon such posting to any continued use of the Service; provided, however that material changes only apply prospectively to your continued use and the terms in effect during prior use will continue to govern such prior use.
Limited License Grant and Terms of Use.
a. Consent to Use Data. A condition of this License is your consent to our Service data practices set forth in the Service’s Privacy Notice, which describes how the Service collects and how we process, use, share and secure Service data. For instance, when using this Application, the Application sends data to Viasat. Please review the Service’s Privacy Notice for the specific Application information provided to Viasat, or its third-party service providers.
b. Grant. Through installing the Application or using the Service, you are acquiring and Viasat grants you a limited, non-exclusive, worldwide, non-transferable, non-sublicensable, revocable license to install and use the Application, and to use the Service, for your use on a single, authorized device solely as set forth in this License. Your acquired rights are subject to your compliance with this License. You are expressly prohibited from sub-licensing, renting, leasing, transferring or otherwise distributing the Application or rights to use the Application and Service. The term of your License shall commence on the date that you install or otherwise use the Application, and shall end on the earlier of the date that you remove, delete or uninstall the Application from any device on which you have loaded the Application, or Viasat terminates this License.
c. Restrictions. Your right to use the Application and the Service is limited to the License grant herein, and you may not otherwise copy, display, seek to disable, distribute, perform, publish, modify, transfer, create works from, or use the Application or any component of the Service, except as expressly authorized in writing by Viasat or as set forth in Section 1(g) below. Unless expressly authorized in writing by Viasat, you are prohibited from making a copy of the Application available publically where it can be used or downloaded by any other users. You may not remove or alter Viasat’s trademarks, logos or legal notices in the Application or in Viasat’s related assets. Your right to use the Service is also predicated on your compliance with any applicable terms of agreements you have with third parties when using the Service. For instance, if use of the Service is in violation of your service agreement with your current internet service provider, then you may not use this Service. Additionally, you may not (i) use the Service on a time-sharing, service bureau or other basis for the purpose of providing services to others, or (ii) distribute, provide or otherwise make the Application, or any component of the Service, available to any third party, in whole or in part, through any medium or process. Nothing in this License entitles you to use the Application, or any component of the Service, to create software products or development tools, or receive the source code to the Application, or any component of the Service, in whole or in part, unless otherwise expressly agreed in writing by Viasat or as set forth in Section 1(g) below.
d. Reservation of Rights. Except as expressly licensed to you herein, Viasat reserves all right, title and interest in the Application and other aspects of the Service (including, but not limited to, all images, photographs, animations, video, text, and content), and all associated copyrights (including, but not limited, copyrights, copyright registration and copy rights with respect to computer software, software design, software code, software architecture, firmware, programming tools, graphic user interfaces, reports, dashboards, business rules, use cases, screens, alerts, notifications, drawings, specifications and databases), moral rights, trade secrets and other rights with respect to confidential or proprietary information, know-how, other rights with respect to inventions, discoveries, ideas, improvements, techniques, formulae, algorithms, processes, schematics, testing procedures, technical information and other technology, trademarks, and other intellectual and industrial property rights therein. Except as expressly stated in this License, Viasat does not grant you any intellectual property rights in the Application, or any other component of the Service, and all right, title, and interest in and to all copies of the License not expressly granted herein remain with Viasat, its suppliers and/or its licensors. Except to the extent permitted under this License or applicable law, you may not decompile, disassemble, or reverse engineer the Application, or any component of the Service, by any means whatsoever. The Application is copyrighted and protected by the laws of the United States and other countries, and international treaty provisions. You may not remove, alter, or obscure any product identification, copyright, or other intellectual property notices in the Application. All rights not expressly granted herein are reserved by Viasat, its suppliers and/or its licensors.
e. Your Contributions. In exchange for use of the Service, and to the extent that your contributions through modifying, altering or adding onto the Application, or any other component of the Service, give rise to any intellectual property right interest, including copyright interest, you hereby grant Viasat an exclusive, perpetual, irrevocable, fully transferable and sub-licensable worldwide right and license to use your contributions in any way and for any purpose, including the rights to reproduce, copy, adapt, modify, perform, display, publish, broadcast, transmit, or otherwise communicate your contributions to the public by any means, whether now known or unknown, and distribute your contributions without any further notice or compensation to you of any kind for the whole duration of protection granted to intellectual property rights by applicable laws and international conventions.
f. Access. You must provide at your own expense the equipment, internet connections or devices and/or service plans to access and use the Service. Viasat does not guarantee that the Application or other aspects of the Service can be accessed or used on all devices or all mobile operating systems. Viasat does not guarantee that this Service will be available in all geographic locations. You acknowledge that when you use the Service, your internet service provider or wireless carrier may charge you fees for data, messaging and/or other internet access. Check with your internet service provider or wireless carrier to determine if there are any such fees that apply to you. YOU ARE SOLELY RESPONSIBLE FOR ANY COSTS YOU INCUR TO ACCESS OR USE THE APPLICATION OR SERVICE FROM YOUR DEVICE.
g. Open Source Software Notice. This Application contains open source software released under various open source licenses. The terms of each open source license used by this Application are available at https://p.widencdn.net/g7yxz9/OpenSourceLicense_ViasatTechTools (collectively, the “OSS Licenses”), and such OSS Licenses are hereby incorporated into this License. The OSS Licenses only apply to the specific open source software specified in such OSS License and shall not affect the interpretation, validity or enforceability of this License.
h. Consent to Receive Push Notifications. You consent to Viasat sending you push notifications or other types of messages sent directly to you through this Application (collectively, “Push Notifications”). Viasat may deliver Push Notifications to you whether or not you are currently logged-into or using the Application and whether or not your device is in locked or in sleep mode. You may discontinue Push Notifications through the Application’s or your device’s settings or by deleting the Application.
Termination. The License is effective until terminated. You may terminate this License at any time by deleting the Application from your device. Viasat may terminate this License (and your license rights) at any time, in its sole and absolute discretion, with or without notice. Your rights under this License will terminate immediately and automatically without any notice from Viasat if you fail to comply with any of the terms and conditions of this License. Promptly upon termination, you must cease all use of the Application and the Service and destroy all copies of the Application in your possession or control. Termination will not limit any of Viasat’s other rights or remedies at law or in equity. Sections 1(a), 1(d), 1(e), 2, 3, 4, 5, 6, 7, 8, and 9 of this License shall survive termination or expiration of this License for any reason.
Disclaimer of Warranties. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, (A) THE SERVICE IS PROVIDED TO YOU “AS IS,” WITH ALL FAULTS, WITHOUT WARRANTY OF ANY KIND, WITHOUT PERFORMANCE ASSURANCE OR GURANTEES OF ANY KIND, AND YOUR USE IS AT YOUR SOLE RISK. THE ENTIRE RISK OF SATISFACTORY QUALITY AND PERFORMANCE RESIDES WITH YOU; (B) VIASAT DOES NOT MAKE AND HEREBY DISCLAIMS, ANY AND ALL EXPRESS, IMPLIED OR STAUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF CONDITION, UNINTERRUPTED USE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, AND WARRANTIES (IF ANY) ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE; AND (C) VIASAT DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE SERVICE WILL INTEROPERATE OR BE COMPATIBLE WITH ANY OTHER APPLICATION OR SERVICE, THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED, THAT THE INFORMATION CONTAINED IN THE SERVICE IS TRUE AND ACCURATE, OR THAT THE APPLICATION WILL BE AVAILABLE FOR REINSTALLS TO THE SAME OR MULTIPLE DEVICES. NO ORAL OR WRITTEN ADVICE PROVIDED BY VIASAT OR ANY AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY.
Limitation of Liability. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL VIASAT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING LOSS OF USE, DATA, OR PROFITS OR BUSINESS INTERUPTION) ARISING OUT OF OR RELATED TO THIS LICENSE OR THE USE OR PERFORMANCE OF THE SERVICE, WHETHER SUCH LIABILITY ARISES FROM CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT VIASAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE PARTIES HAVE AGREED THAT THESE LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. WITHOUT LIMITING THE FOREGOING, AS PERMITTED BY APPLICABLE LAW, VIASAT SHALL HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY BUSINESS INTERRUPTION OR LOSS OF DATA ARISING FROM THE TERMINATION OF THE LICENSE RIGHTS GRANTED HEREIN AND ANY ASSOCIATED CESSATION OF THE FUNCTIONS OF THE SERVICE. VIASAT IS ACTING ON BEHALF OF ITS SUBSIDIARIES, AFFILIATES, LICENSORS AND SUPPLIERS FOR THE PURPOSE OF DISCLAIMING, EXCLUDING AND LIMITING OBLIGATIONS, WARRANTIES AND LIABILITY, BUT IN NO OTHER REPSECTS AND FOR NO OTHER PURPOSES. AS PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VIASAT’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (EXCEPT AS REQUIRED BY APPLICABLE LAW) EXCEED $50.00.
Limitation of Liability and Disclaimer of Warranties are Material Terms of this License. You agree that the provisions of this License that limit liability and disclaim warranties, as permitted by applicable law, are essential terms of this License.
Severability and Survival. If any provision of this License is illegal or unenforceable under applicable law, the remainder of such provision shall be amended to achieve as closely as possible the effect of the original term and all other provisions of this License shall continue in full force and effect.
Export. You will comply fully with all relevant export laws and regulations of the United States and any other country (“Export Laws”) where you use the Service. You certify that you are not on any of the U.S. Government lists of prohibited persons, including but not limited to the Treasury Department’s List of Specially Designated Nationals, and the Commerce Department’s List of Denied Persons or Entity List. You further certify that you shall not export, re-export, ship, transfer or otherwise use the Application, or any other component of the Service, in any country subject to an embargo or other sanction by the United States, including but not limited to, Iran, Syria, Cuba, Sudan and North Korea, and that you shall not use the Service for any purpose prohibited by the Export Laws, including, but not limited to, nuclear, chemical, missile or biological weapons related end uses.
Injunctive Relief. You agree that your breach of this License will cause irreparable injury to Viasat for which monetary damages would not be an adequate remedy and Viasat shall be entitled to seek equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.
Applicable Law. This License is made in the State of California. This License and all of the parties’ respective rights and duties, including, without limitation, any claims for breach of this License, shall be governed by and construed in accordance with the laws of the State of California, in the United States, without giving effect to any conflicts of law provisions.
Entire Agreement. This License, including the Privacy Notice, constitutes the entire and only agreement with respect to its subject matter between you and Viasat, and is applicable to all users of the Service. This License supersedes all representations, proposals, inducements, assurances, promises, agreements and other communications with respect to its subject matter except as expressly set forth in this License.
This Job Aid supports the NRTC Technician audience.
Domain Names and the Admin Tool
All necessary information to complete an install is located in the AdminTool. The AdminTool provides subscriber information, point and peak coordinates for the Viasat Internet installation, and information to set up the Subscriber’s email.
Each NRTC member has a domain name that they use to provide the ViaSat services. This domain name is used for
Accessing the AdminTool used by that NRTC member
Creating Email user accounts for that NRTC member
Providing web-based email for that NRTC member
Accessing the Subscriber Portal
For example, a member with the domain wbmember.com
The AdminTool URL is https://admin.nrtc.net/us/login.do
Webmail is available at https://webmail-3104.everyone.net/#/login
Subscriber Portal URL is http://wbmember.ruralportal.net
AdminTool Navigation
After successfully logging in to the AdminTool, the Technician has access to resources and information. The three main tabs available to the Technician are Home, Subscriber and Help.
Home – information and announcements
Subscribers – work order and subscriber information
Help – assistance with the Admintool
AdminTool Search Filters
The Technician may view individual work orders, or all of the work orders assigned to them. To view individual work orders, use the Quick Search field with one of the designated criteria. To view multiple work orders, use one of the Preset Filters
Pending Accounts – shows all of the open work orders assigned to the Technician
Turned Up Accounts – shows all of the completed, fully provisioned accounts done by the Technician
Viewing Subscriber Accounts
Tip! To export the search results, click the mechanical wheel in the upper left corner of the search filter section. The export goes to an Excel spreadsheet.
After a Technician locates the desired Subscriber Account, click the User Name field in the search results list.
Identifying Unassigned Orders in FSM Job Aid
Unassigned Orders Button
Unassigned Orders is a quick link that dispatchers can use to pull up all work orders currently with no technician assigned.
This link will allow dispatchers to quickly identify what work orders need to be assigned.
Hover over the FSM Button
Highlight Calendar & Task Management and click select:
Click Unassigned Orders:
The Unassigned orders pop-up will appear on the right. This list will default to display oldest work orders to newest work orders:
The Search feature can be used to manually search by FSM ID.
Next to the search button there is the Work order filters button. This filter will allow the user to customize the search results for Unassigned orders.
Work order type filter can be used to search for specific work order types.
The Create date from/Create date to fields can allow the search to only display work orders within the given time range.
The Sort by drop down will allow the user to sort by Creation Date or FSM ID. The Default setting will display Oldest work orders to newest. This can be switched to display Newest Work orders to oldest using the icon next to the Sort by dropdown:
If you right click on an order it will display two options: Open Calendarfor task reschedule and Show work order details:
If you select Open Calendar for the task reschedule, then the specific work order will pull up in scheduling. The dispatcher can now manually schedule this work order.
If you select Show work order details, then a new tab will open showing the work order details page:
Unassigned Orders – Assign orders using the Drag and drop feature.
This feature will only work under the Calendar & Task Management dropdown.
Select the Employees Button and Unassigned Orders:
Select the desired employees that you wish to display.
The employees selected will display in the scheduling screen:
The Drag and Drop feature will allow the user to click on a work order from the Unassigned orders list and then drag the order to the technician’s available work time (Dark green bar).
To Add work time to the desired technician:
Right click in the same row as the technician’s name under the desired date & time
Hove over Add availability
Select work time.
Drag the Dark Green Bar in either direction to extend available work times.
The technician’s work time inserted:
Left click on the work order and hold down the left click button. While holding the left click button down you will see a Light Green Bar:
Drag the Light Green Bar over to inside the Dark Green Bar:
The Light Green Bar will need to be inside the Dark Green Bar. When lined up correctly a hand icon will appear . If not lined up correctly the no symbol will appear.
Once lined up correctly let go of the left click button. The work order will now be assigned and will auto save. If you hover over the Light Green Bar it will show assigned and will no longer be in the Unassigned orders list. Also note that if you let go of the left click button while seeing the no symbol no changes will be made.
To Unassign a tech while under the Calendar & Task Management dropdown
Right click Light Green Bar and Select Open Calendar for the task reschedule:
This will pull up that specific work order.
To Unassign the technician, uncheck the checkbox next to the technician’s name:
This will unassign the work order and auto save:
Unassigned Orders via the Scheduling Button
Using the schedule button will pull up that specific order. When on a specific order the FSM ID will be displayed:
When on a specific order, the user will still have access to the unassigned order button:
When viewing a specific order, the Drag and Drop feature will not work. That feature will only work under the Calendar & Task Management.
When under a specific order, the unassigned order button can be used as a quick way to view Unassigned Orders. Right clicking on an order under the Unassigned orders list will give the option to Open Calendar for the task reschedule. The dispatcher can quickly move to another work order to manual schedule.
The Viasat TechTools app is compatible with ViaSat-3 (VS-3), ViaSat-2 (VS-2), and ViaSat-1 (VS-1) installations.
The Viasat TechTools app is available for download on both iOS and Android devices by clicking the appropriate link below.
Registration and Setup
Step 1
Open the Tech App and press Start.
Step 2
Allow access to the Camera, Location, and Notifications.
Camera
Location
Notifications
Step 3
Setup the Authentication Pin: Enter a 4-digit pin and reenter it when prompted to confirm.
Depending on the device, you may enable biometric authentication, like fingerprint or Face ID.
Step 4
You will now be prompted to choose your login type.
You will be prompted that “‘TechTools’ wants to Use ‘okta.viasat.com’ to Sign In.” Press Continue. You’ll see a blank load screen, and when loaded you will register securely with your credentials (8-digit installer ID) via Okta.
You will be then signed into TechTools.
Next, you’ll be sent through the Terms and Conditions page. You will need to open and read the End User License Agreement first to enable the checkbox to move on to the next step to accept the Terms and Conditions.
Login
Now back in the app, open the app and enter the PIN used to set up the account.
Should the pin not match, a prompt will have you try again. Too many failed attempts will require a reset of the PIN code.
Login Issue
Password Reset Not Working
If you attempt to log in, but the self-serve password reset option fails and you do not receive the email to recover it, attempt the “forgot password” after entering tech ID (No Letters at the end) as username.
The “Forgot password?” will send a code to the email on file. The technician uses the code to create a new password.
Click the “Reset Password” button.
Once the password is reset, log back into the app.
Click the “Review” button to Read and agree to the licensing agreement.
Finally, you’ll be sent through the Terms and Conditions page. You will need to open and read the End User License Agreement first to enable the checkbox to move on to the next step to accept the Terms and Conditions.
Dashboard
When you have logged in, the Dashboard will display. Here, you will find the following quick access features – Assigned Jobs, Software Management, Satellite Finder, Map & Coordinates, Pointing & Peaking, Service Activation, and Modem Status; as well as search, account profile, and online status.
WHOLESALE ONLY – Here, you will find the following quick access features – Software Management, Satellite Finder, Map & Coordinates, Pointing & Peaking, Service Activation, Modem Status, and Report History; as well as account profile and online status.
Assigned Jobs
In the Job Details area, you’ll see your Assigned Jobs.
You’ll see your calendar agenda and pressing each one gives you more detail of each job.
Equipment Swap
If your job asks requires a swap, your work order will display this. Press Start Swap.
Next, the app will prompt you with swap instructions.
If working with ViaSat-1 (VS-1) equipment, it will prompt you to select the modem type.
When the equipment swap finishes, the app will automatically proceed to provisioning.
If you are swapping more than the Viasat WiFi Gateway 3.0 (VWG3) and the Viasat Network Power Adapter for ViaSat-3 (VS-3), or any equipment for ViaSat-2 (VS-2) or ViaSat-1 (VS-1), your app will proceed to these provisioning screens. When finished, it will take you to the Work Order page.
If you are only swapping out the Viasat WiFi Gateway 3.0 (VWG3) and the Viasat Network Power Adapter, you will proceed to these provisioning screens that only show QOI. When finished, it will take you to the Work Order page.
Equipment Swap – WHOLESALE ONLY
If you are doing a wholesale service that requires an equipment swap, press Service Activation on your dashboard.
Then, enter your Service Activation code or Work Order ID.
Press Swap.
Next, the app will prompt you with swap instructions.
If working with ViaSat-1 (VS-1) equipment, it will prompt you to select the modem type.
When the equipment swap finishes, the app will automatically proceed to provisioning.
If you are swapping more than the Viasat WiFi Gateway 3.0 (VWG3) and the Viasat Network Power Adapter for ViaSat-3 (VS-3), or any equipment for ViaSat-2 (VS-2) or ViaSat-1 (VS-1), your app will proceed to these provisioning screens. When finished, it will take you to the Reporting page.
If you are only swapping out the Viasat WiFi Gateway 3.0 (VWG3) and the Viasat Network Power Adapter, you will proceed to these provisioning screens that only show QOI. When finished, it will take you to the Reporting page.
Software Management
Before heading onsite, you’ll want to make sure you have the newest software package downloaded to your personal device.
When you log into the app, the app will check for the software for the Router and the ODU. If you do not have the software, it will start an automatic download. If you have software but it is out of date, the app will download the update.
When software is automatically downloading, you should ensure the download completes before closing the app.
If you are having any issues with the automatic download you can proceed to the ODU or Router software management screens to manually download the software.
If the app attempts to download the software or a new version of the software, the Software Management screen will show you that a new version is available. This will also be signified on the dashboard to let you know.
If you receive an error during download or upload, you can re-trigger both from either of the individual Software Management screens.
If an upload failure occurs, you’ll see this screen.
If a download failure occurs, you’ll see this screen.
If there is a failure of auto-download away from the software management screens you will see this error notification.
Upload software
Next, you’ll need to upload the downloaded files to the router and the ODU by connecting to the router via WiFi first.
When the app detects the connection to the router, the Upload to Router button will be enabled. Press Upload to Router and the app will continue through its process.
The router will then reboot. When completed, you’ll be instructed to guide the customer to set up their SSID and password.
On the technician’s device, connect to the Viasat router.
In the pop-up, help guide them through setting up their SSID and password through the portal. They can change this information at any time.
On the customer’s device, have them connect with their new SSID and password.
Back on the technician’s device, connect to WiFi with their new SSID and password.
Go back into the VTT app and connect to the new SSID using the password.
Press Upload ODU.
Press Upload to ODU. The app will continue through its process.
The modem will begin a reboot process. And then you will be able to begin Pointing & Peaking.
The app will alert you if the software package has a newer version.
Should the upload to the ODU fail, you may try the upload again or restart the download from the beginning and then try uploading again.
Satellite Finder
Press Satellite Finder from the Dashboard.
Press the correct satellite and use the mobile camera to locate the satellite. Before entering an area with no service, Satellite Finder will easily let you find the satellite in space. From your position on site, simply follow the prompts.
If your device has no magneto, gyro, or compass sensor, you will see these screens stating that the feature is not supported by your device.
Map & Coordinates
Press Map & Coordinates from the Dashboard. This will allow you to see the selected satellite’s direction. By entering the customer’s location, you’ll be able to previsualize the site before you arrive.
Press the appropriate satellite.
Your current location will show on the map along with an arrow showing the direction of the satellite.
Press the Locate Me icon or the Edit Pen next to Custom Location.
Now, enter your location by address or by Latitude and Longitude.
Pointing & Peaking
ViaSat-3
Press Pointing & Peaking from the Dashboard.
The app will assess the modem connection.
If connected or disconnected, you can continue the process via WiFi by pressing WiFi.
Press Ask to Join Networks and press the Viasat router (in this example, VS00001).
The Pointing & Peaking process can resume.
If connected or disconnected, you can continue the process via Bluetooth by pressing Bluetooth.
The first time you select Bluetooth, you’ll receive a permission pop-up.
Move your device near the ODU.
When the user presses Connect, the pin code is automatically copied into the system and feedback will appear to remind you.
When the pin code pop-up appears, you can paste the pin or type it in manually.
When the app connects to the TRIA via Bluetooth, it will automatically move to the Pointing & Peaking status screen. The ODU link check should turn green. Press Continue.
If the connection to the TRIA fails, press Connect and it will take you back to repeat the process starting with the copying of the pin.
The process then moves into Coarse Pointing and the Signal to Noise Ratio (SNR) should rise.
Once successfully Coarse Pointed, the system will move into the Fine Peaking stage. Throughout the sweeps, the SNR strength should rise.
Once successfully Fine Peaked, the system will move into the Push/Pull stage. Press Finish.
If Pointing & Peaking is done via Bluetooth, the app will alert you to change the connection to WiFi to proceed with the modem lock process.
In your WiFi settings, select the Viasat router (in this example, VS00001). Return to the app, and continue the Modem Lock process.
Finishing Pointing & Peaking in progress
If at any time you wish to see the status of or interrupt the Pointing & Peaking process, swipe up on the bottom bar to expand the Progress view. Press Finish and you’ll be met with a pop-up of confirming Yes or No.
Pressing Yes will take you to the Modem Lock page.
Pressing No will take you back to Continuing Pointing & Peaking.
Cancelling Pointing & Peaking in progress
Press Cancel and you’ll be met with a pop-up of confirming Yes or No.
Press Yes and you’ll be directed to the Modem Lock page.
Press No and you’ll be taken to Continue the Pointing & Peaking process.
ViaSat-2
Press Pointing & Peaking from the Dashboard.
The app will assess the modem connection.
Next, enter the 24-character Install Key and press Continue.
You will be prompted to press Continue to begin the Pointing & Peaking process.
The app will guide you in each step, with each sweep.
After the Push/Pull test, press Finish and the app will move on to Modem Lock process.
ViaSat-1
Pre-onsite installation requirements for SURFBEAM 2 (SB2)
SurfBeam 2 (SB2) terminals do not have inherent WiFi connection capabilities. In order for an installation to succeed, a connection between the technician’s third-party router and the terminal must occur (for software updates and related activities). You will connect the terminal to the router through an Ethernet cable and will connect to the router using your mobile device.
Press Pointing & Peaking from the Dashboard.
The app will assess the modem connection.
Next, enter the 16-character Install Key and press Continue.
You will be prompted to press Continue to begin the Pointing & Peaking process.
After Pointing & Peaking, press Finish installation and the app will move on to Modem Lock process.
Service Activation
For Provisioning, press Assigned Jobs.
Find your current work order, and press it to find more details. Scroll to the bottom and press Activate Service.
Press Open ECA to have them sign the Electronic Customer Agreement.
A green checkmark will appear next to Update MAC address and QOI when the system passes its checks.
The system will automatically continue to Service Activation. You will likely see multiple modem reboots during this process.
A green checkmark will appear next to Service Activation once the activation is complete. Press Finish to exit.
When finished, it’ll take you to the customer’s work order.
After three attempts to perform QOI, it will bypass QOI and move onto Service Activation.
WHOLESALE ONLY – Press Service Activation.
Then, type in the Service activation code, or the Work Order ID.
If you see this screen, this means the app is connected to the modem, but the modem is not online. If you see this, you will need to Point & Peak and reboot the modem.
Press Open ECA to have them sign the Electronic Customer Agreement.
A green checkmark will appear next to Update MAC address and QOI when the system passes its checks.
The system will automatically continue to Service Activation. You will likely see multiple modem reboots during this process.
A green checkmark will appear next to Service Activation once the activation is complete. Press Finish to exit.
After three attempts to perform QOI, it will bypass QOI and move onto Service Activation.
When finished, it’ll generate the Reporting page. Press Send report.
The email will populate and your email client and press Send.
If you try closing without sending your report, you will be prompted twice before closing out the order.
Regardless if the status is Online or Offline, if you press Done, it will take you back to the app dashboard.
VS360 Products
After the retail installation service has been activated, you can press VS360 products. You may access VS360 48 hours before and 48 hours after installation for any upsell(s).
Some products require a barcode scan to match or validate the back-office inventory system.
Modem Status
The Modem Status will allow you to check any current connection status. Usually, the app will go to this section automatically immediately following Pointing & Peaking.
After the Modem Status changes to Online for the first time, it then will reboot itself to update its necessary updates to function. Following the reboot process, it should come back Online and all indicator icons should be green. Press Done and you’ll return to the app dashboard.
If the connection is offline, it will look like this.
Report History
WHOLESALE ONLY – Report History is available for Wholesale technicians.
Here, you will be able to view previous installations, filter your timeline, and manually send reports.
Account Settings
Search
RETAIL ONLY – Pressing on the Search icon will allow you to find a work order with a work order ID number.
Profile
To open Account Settings, press the person icon in the top right of the Dashboard.
Your profile section will look like this.
WHOLESALE ONLY – Your screen will look like this.
Legal
Press Legal to view the Terms of Service, Privacy Policy, and the Open Source License.
Tools
Press Tools to view the Installer Portal, Home Plus, and an IRS 1099 Form (this form is only for US Retail technicians). Clicking the IRS 1099 Form hyperlink opens the address in the app browser page.
After doing upsells, technicians must complete their 1099 tax forms.
. If not lined up correctly the no symbol 
will appear.
next to Custom Location.
