Viasat eGuide

Quality Installation Standards for residential technicians.

Quality Installation Standards for residential technicians.

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On October 4th, 2023 at 10 PM MT, a new update for FSM will be released. Details below: Technician Notification Checkbox Dispatchers will be able to configure whether or not a technician should receive escalation/notification emails from FSM. Process outlined below: Configuring this will enable/disable the escalation emails coming from FSM for each user. This … Continued

To search for orders, dispatchers can use any of the following search criteria, depending on the information available to them. FSM ID = The FSM order number BEP External Order ID = The order number from the parent system (used for all US residential) Order Status = The current status of the order Order Type = Type of order: … Continued

Summary This Job Aid covers: Browse Equipment Browse Equipment using Search Filter Criteria Basic Browsing Procedure Browse for Single Equipment listing using Serial or MAC Number Transferring Equipment Transfer equipment from Mobile to Mobile Warehouse Rejecting equipment transferred in error or not received Receiving Equipment Receiving New Equipment into the Warehouse Inventory Service Call via … Continued

Attention Dispatchers – An Update on FSM and Adobe Flash Hello, As you may know, Adobe Flash will no longer be supported by all major internet browsers as of December 31st, 2020. FSM’s current Scheduler is Flash based, thus a change is required to continue to support this functionality. As the Dispatcher role is the … Continued

*This document was originally drafted in English. Any non-English version of this document is provided for convenience purposes only and if there are any conflicts between the non-English version and the English version of this document, the English version shall control. APPLICATION LICENSE AGREEMENT FOR INSTALLERS This Application End User License Agreement (“License”) is a … Continued

*This document was originally drafted in English. Any non-English version of this document is provided for convenience purposes only and if there are any conflicts between the non-English version and the English version of this document, the English version shall control. VIASAT TECHNICIAN MOBILE APPLICATIONEND USER LICENSE AGREEMENT This End User License Agreement (“License”) is … Continued

Summary This Job Aid covers: Domain Names and the Admin Tool AdminTool Navigation AdminTool Search Filters Viewing Subscriber Accounts This Job Aid supports the NRTC Technician audience. Domain Names and the Admin Tool All necessary information to complete an install is located in the AdminTool. The AdminTool provides subscriber information, point and peak coordinates for … Continued

Unassigned Orders Button Unassigned Orders is a quick link that dispatchers can use to pull up all work orders currently with no technician assigned. This link will allow dispatchers to quickly identify what work orders need to be assigned. Hover over the FSM Button Highlight Calendar & Task Management and click select: Click Unassigned Orders: … Continued

OVERVIEW INSTALLATION SERVICE CALL (Equipment Swap) VS360 SOLUTIONS PHOTO UPLOADER   This Job Aid covers the following: Registration and Login Dashboard Assigned Jobs Software Management Satellite Finder Map & Coordinates Pointing & Peaking Service Activation Modem Status Report History Account Settings This Job Aid supports the technician audience. Registration and Login The Viasat TechTools app … Continued