OVERVIEW

INSTALLATION

SERVICE CALL (Equipment Swap)

VS360 SOLUTIONS

PHOTO UPLOADER

 

This Job Aid covers the following:

Registration and Login

Dashboard

Assigned Jobs

Software Management

Satellite Finder

Map & Coordinates

Pointing & Peaking

Service Activation

Modem Status

Report History

Account Settings

This Job Aid supports the technician audience.

Registration and Login

The Viasat TechTools app is compatible with ViaSat-3 (VS-3), ViaSat-2 (VS-2), and ViaSat-1 (VS-1) installations.

The Viasat TechTools app is available for download on both iOS and Android devices by clicking the appropriate link below.

                                 

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Registration and Setup

Step 1

Open the Tech App and press Start.

Step 2

Allow access to the Camera, Location, and Notifications.

Camera

   

Location

   

Notifications

   

Step 3

Setup the Authentication Pin: Enter a 4-digit pin and reenter it when prompted to confirm.

  

Depending on the device, you may enable biometric authentication, like fingerprint or Face ID.

 

Step 4

You will now be prompted to choose your login type.

   

You will be prompted that “‘TechTools’ wants to Use ‘okta.viasat.com’ to Sign In.” Press Continue. You’ll see a blank load screen, and when loaded you will register securely with your credentials (8-digit installer ID) via Okta.

     

   

You will be then signed into TechTools.

Next, you’ll be sent through the Terms and Conditions page. You will need to open and read the End User License Agreement first to enable the checkbox to move on to the next step to accept the Terms and Conditions.

   

 

Login

Now back in the app, open the app and enter the PIN used to set up the account.

 

Should the pin not match, a prompt will have you try again. Too many failed attempts will require a reset of the PIN code.

 

Login Issue

Password Reset Not Working

If you attempt to log in, but the self-serve password reset option fails and you do not receive the email to recover it, attempt the “forgot password” after entering tech ID (No Letters at the end) as username.

 

The “Forgot password?” will send a code to the email on file. The technician uses the code to create a new password.

Click the “Reset Password” button.

Once the password is reset, log back into the app.

Click the “Review” button to Read and agree to the licensing agreement.

Finally, you’ll be sent through the Terms and Conditions page. You will need to open and read the End User License Agreement first to enable the checkbox to move on to the next step to accept the Terms and Conditions.

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Dashboard

When you have logged in, the Dashboard will display. Here, you will find the following quick access features – Assigned Jobs, Software Management, Satellite Finder, Map & Coordinates, Pointing & Peaking, Service Activation, and Modem Status; as well as search, account profile, and online status. 

 

WHOLESALE ONLY – Here, you will find the following quick access features – Software Management, Satellite Finder, Map & Coordinates, Pointing & Peaking, Service Activation, Modem Status, and Report History; as well as account profile and online status.

Assigned Jobs

In the Job Details area, you’ll see your Assigned Jobs.

You’ll see your calendar agenda and pressing each one gives you more detail of each job.

 

Equipment Swap

If your job asks requires a swap, your work order will display this. Press Start Swap.

Next, the app will prompt you with swap instructions.

If working with ViaSat-1 (VS-1) equipment, it will prompt you to select the modem type.

When the equipment swap finishes, the app will automatically proceed to provisioning. 

 

If you are swapping more than the Viasat WiFi Gateway 3.0 (VWG3) and the Viasat Network Power Adapter for ViaSat-3 (VS-3), or any equipment for ViaSat-2 (VS-2) or ViaSat-1 (VS-1), your app will proceed to these provisioning screens. When finished, it will take you to the Work Order page.

   

If you are only swapping out the Viasat WiFi Gateway 3.0 (VWG3) and the Viasat Network Power Adapter, you will proceed to these provisioning screens that only show QOI. When finished, it will take you to the Work Order page.

 

Equipment Swap – WHOLESALE ONLY

If you are doing a wholesale service that requires an equipment swap, press Service Activation on your dashboard.

Then, enter your Service Activation code or Work Order ID.

 

Press Swap.

Next, the app will prompt you with swap instructions.

If working with ViaSat-1 (VS-1) equipment, it will prompt you to select the modem type.

When the equipment swap finishes, the app will automatically proceed to provisioning. 

 

If you are swapping more than the Viasat WiFi Gateway 3.0 (VWG3) and the Viasat Network Power Adapter for ViaSat-3 (VS-3), or any equipment for ViaSat-2 (VS-2) or ViaSat-1 (VS-1), your app will proceed to these provisioning screens. When finished, it will take you to the Reporting page.

   

If you are only swapping out the Viasat WiFi Gateway 3.0 (VWG3) and the Viasat Network Power Adapter, you will proceed to these provisioning screens that only show QOI. When finished, it will take you to the Reporting page.

 

Software Management

Before heading onsite, you’ll want to make sure you have the newest software package downloaded to your personal device.

When you log into the app, the app will check for the software for the Router and the ODU. If you do not have the software, it will start an automatic download. If you have software but it is out of date, the app will download the update.

When software is automatically downloading, you should ensure the download completes before closing the app.

 

If you are having any issues with the automatic download you can proceed to the ODU or Router software management screens to manually download the software.

 

If the app attempts to download the software or a new version of the software, the Software Management screen will show you that a new version is available. This will also be signified on the dashboard to let you know.

  

If you receive an error during download or upload, you can re-trigger both from either of the individual Software Management screens.

If an upload failure occurs, you’ll see this screen.

If a download failure occurs, you’ll see this screen.

If there is a failure of auto-download away from the software management screens you will see this error notification.

Upload software

Next, you’ll need to upload the downloaded files to the router and the ODU by connecting to the router via WiFi first.

When the app detects the connection to the router, the Upload to Router button will be enabled. Press Upload to Router and the app will continue through its process.

  

   

The router will then reboot. When completed, you’ll be instructed to guide the customer to set up their SSID and password. 

   

On the technician’s device, connect to the Viasat router.

In the pop-up, help guide them through setting up their SSID and password through the portal. They can change this information at any time.

 

On the customer’s device, have them connect with their new SSID and password.

 

Back on the technician’s device, connect to WiFi with their new SSID and password.

  

Go back into the VTT app and connect to the new SSID using the password.

Press Upload ODU.

Press Upload to ODU. The app will continue through its process.

    

  

The modem will begin a reboot process. And then you will be able to begin Pointing & Peaking. 

   

The app will alert you if the software package has a newer version.

    

Should the upload to the ODU fail, you may try the upload again or restart the download from the beginning and then try uploading again.

    

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Satellite Finder

Press Satellite Finder from the Dashboard.

Press the correct satellite and use the mobile camera to locate the satellite. Before entering an area with no service, Satellite Finder will easily let you find the satellite in space. From your position on site, simply follow the prompts.

    

   

If your device has no magneto, gyro, or compass sensor, you will see these screens stating that the feature is not supported by your device.

 

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Map & Coordinates

Press Map & Coordinates from the Dashboard. This will allow you to see the selected satellite’s direction. By entering the customer’s location, you’ll be able to previsualize the site before you arrive.

Press the appropriate satellite.

 

Your current location will show on the map along with an arrow showing the direction of the satellite.

Press the Locate Me icon or the Edit Pen next to Custom Location.

 

Now, enter your location by address or by Latitude and Longitude.

 

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Pointing & Peaking

ViaSat-3

Press Pointing & Peaking from the Dashboard.

The app will assess the modem connection.

If connected or disconnected, you can continue the process via WiFi by pressing WiFi.

 

Press Ask to Join Networks and press the Viasat router (in this example, VS00001).

 

The Pointing & Peaking process can resume.

  

If connected or disconnected, you can continue the process via Bluetooth by pressing Bluetooth.

  

The first time you select Bluetooth, you’ll receive a permission pop-up.

Move your device near the ODU.

When the user presses Connect, the pin code is automatically copied into the system and feedback will appear to remind you.

 

When the pin code pop-up appears, you can paste the pin or type it in manually.

   

When the app connects to the TRIA via Bluetooth, it will automatically move to the Pointing & Peaking status screen. The ODU link check should turn green. Press Continue. 

   

If the connection to the TRIA fails, press Connect and it will take you back to repeat the process starting with the copying of the pin.

 

The process then moves into Coarse Pointing and the Signal to Noise Ratio (SNR) should rise.

Once successfully Coarse Pointed, the system will move into the Fine Peaking stage. Throughout the sweeps, the SNR strength should rise.

 

Once successfully Fine Peaked, the system will move into the Push/Pull stage. Press Finish.

If Pointing & Peaking is done via Bluetooth, the app will alert you to change the connection to WiFi to proceed with the modem lock process.

In your WiFi settings, select the Viasat router (in this example, VS00001). Return to the app, and continue the Modem Lock process. 

   

Finishing Pointing & Peaking in progress

If at any time you wish to see the status of or interrupt the Pointing & Peaking process,  swipe up on the bottom bar to expand the Progress view. Press Finish and you’ll be met with a pop-up of confirming Yes or No.

   

Pressing Yes will take you to the Modem Lock page.

 

Pressing No will take you back to Continuing Pointing & Peaking.

 

Cancelling Pointing & Peaking in progress

Press Cancel and you’ll be met with a pop-up of confirming Yes or No.

   

Press Yes and you’ll be directed to the Modem Lock page.

 

Press No and you’ll be taken to Continue the Pointing & Peaking process.

 

ViaSat-2

Press Pointing & Peaking from the Dashboard.

The app will assess the modem connection.

Next, enter the 24-character Install Key and press Continue.

   

You will be prompted to press Continue to begin the Pointing & Peaking process.

The app will guide you in each step, with each sweep.

   

   

After the Push/Pull test, press Finish and the app will move on to Modem Lock process.

 

ViaSat-1

Pre-onsite installation requirements for SURFBEAM 2 (SB2)

SurfBeam 2 (SB2) terminals do not have inherent WiFi connection capabilities. In order for an installation to succeed, a connection between the technician’s third-party router and the terminal must occur (for software updates and related activities). You will connect the terminal to the router through an Ethernet cable and will connect to the router using your mobile device.

Press Pointing & Peaking from the Dashboard.

The app will assess the modem connection.

Next, enter the 16-character Install Key and press Continue.

   

You will be prompted to press Continue to begin the Pointing & Peaking process.

   

After Pointing & Peaking, press Finish installation and the app will move on to Modem Lock process.

 

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Service Activation

For Provisioning, press Assigned Jobs.

Find your current work order, and press it to find more details. Scroll to the bottom and press Activate Service.

 

Press Open ECA to have them sign the Electronic Customer Agreement.

A green checkmark will appear next to Update MAC address and QOI when the system passes its checks.

 

The system will automatically continue to Service Activation. You will likely see multiple modem reboots during this process.

   

A green checkmark will appear next to Service Activation once the activation is complete. Press Finish to exit.

  

When finished, it’ll take you to the customer’s work order.

After three attempts to perform QOI, it will bypass QOI and move onto Service Activation.

 

WHOLESALE ONLY – Press Service Activation.

Then, type in the Service activation code, or the Work Order ID.

If you see this screen, this means the app is connected to the modem, but the modem is not online. If you see this, you will need to Point & Peak and reboot the modem.

Press Open ECA to have them sign the Electronic Customer Agreement.

A green checkmark will appear next to Update MAC address and QOI when the system passes its checks.

 

The system will automatically continue to Service Activation. You will likely see multiple modem reboots during this process.

   

A green checkmark will appear next to Service Activation once the activation is complete. Press Finish to exit.

  

After three attempts to perform QOI, it will bypass QOI and move onto Service Activation.

 

When finished, it’ll generate the Reporting page. Press Send report.

The email will populate and your email client and press Send.

If you try closing without sending your report, you will be prompted twice before closing out the order.

 

Regardless if the status is Online or Offline, if you press Done, it will take you back to the app dashboard.

      

VS360 Products

After the retail installation service has been activated, you can press VS360 products. You may access VS360 48 hours before and 48 hours after installation for any upsell(s).

   

   

Some products require a barcode scan to match or validate the back-office inventory system.

   

 

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Modem Status

The Modem Status will allow you to check any current connection status. Usually, the app will go to this section automatically immediately following Pointing & Peaking.

   

   

 

 

After the Modem Status changes to Online for the first time, it then will reboot itself to update its necessary updates to function. Following the reboot process, it should come back Online and all indicator icons should be green. Press Done and you’ll return to the app dashboard.

         

If the connection is offline, it will look like this.

 

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Report History

WHOLESALE ONLY – Report History is available for Wholesale technicians.

Here, you will be able to view previous installations, filter your timeline, and manually send reports.

    

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Account Settings

Search

RETAIL ONLY – Pressing on the Search icon will allow you to find a work order with a work order ID number.

   

Profile

To open Account Settings, press the person icon in the top right of the Dashboard.

Your profile section will look like this.

WHOLESALE ONLY – Your screen will look like this.

Legal

Press Legal to view the Terms of Service, Privacy Policy, and the Open Source License.

 

Tools

Press Tools to view the Installer Portal, Home Plus, and an IRS 1099 Form (this form is only for US Retail technicians). Clicking the IRS 1099 Form hyperlink opens the address in the app browser page. 

After doing upsells, technicians must complete their 1099 tax forms.

Help

Press Help to call or email Installer Relations.

Summary

This Job Aid covers:

Provisioning Setup Verification

Modem Provisioning

Exede Voice Activation

This Job Aid supports all Technician audiences. This process applies for the SurfBeam 2 and Exede WiFi Modems, with accounts that may or may not have Exede Voice.

At the end of the Point and Peak process, the right arrow was clicked to have the modem attempt Modem Lock. When the modem has locked, the Modem Browser Interface will show 3 green checkmarks.

Modem Provisioning

After obtaining Modem Lock, close the browser, and open it again.

When the computer browser opens, the Gateway Network automatically directs the browser to the Provisioning Network. The Provisioning System then displays the Welcome to Service Activation page.

On this page, enter the Customer Code in the Customer Code field. This code is found on the work order or in the Installation area of the Quick Flash tab in the Support Portal.

Click Next Step to display the next page.

On the Customer Confirmation page validate the Customer name and address. If it is incorrect click Cancel and re-enter the correct Customer Code.

Enter the Installer ID in the Installer ID field. Remember each ViaSat Partner requires the Technician use a certified Installer ID associated with their installations. A Technician may have more than one Installer ID and must use the correct ID for each Partner Installation.

Note: The provisioning system will verify the Installer ID. The ID can fail:

1. Non-existent: The ID does not exist in the database.
2. Expired: The Technician did not complete recertification and the ID Expiration Date is past
3. Wrong Partner: The Installer ID exists in the database as certified, but it is not associated with the partner that issued the installation order.

All Installer IDs are available on the technician’s dashboard in ViaSat Central.

Note: This step only applies to ViaSat retail accounts.

After the customer information and Installer ID are verified, the system will ask to verify the customer’s contact email account. If it is not correct select No and update it.

Otherwise, click Yes.

The Quality of Install (QOI) page displays. This Quality of Install test can take up to one minute.

If the verification system is unavailable, an Error page displays. This page reminds the Technician to use the eSVT/SVT to validate the QOI of the installation.

If any red values appear, the technician must repair the installation until all values appear green.

Click Run QOI to have the system recheck the Quality of Install. Do not restart provisioning.

Click Continue to continue the Provisioning Process.

Does the work order include Exede Voice?

• If yes, go to section Exede Voice Activation, below.
• If no, go to Step 7.

Once QOI testing passes the Confirmation page displays.

Follow the on-screen steps to reboot the modem. When that is complete, open the browser and complete Customer Internet Test to validate that the computer can access and surf the internet.

Exede Voice Activation

If an order has Exede Voice as part of a new service, the activation process begins immediately after QOI.

The Exede Voice page displays. Click Voice Activation Portal to begin activation.

Important! The next series of pages appear as part of Part 1. Work within these smaller frames until you reach the Accept button (Step 8 below)

Type the same Customer Code used to provision the Internet service.

Type the Customer’s last name.

Click Next.

Review the 911 Provisioning information with the Customer.

When they understand the information, click Yes.

Type the Device MAC address.

The MAC address comes from EITHER the

• Exede WiFi Modem
• Exede Voice Adapter

Both devices use this process for activation.

Click Next.

Provide the phone number to the customer.

Click Next.

Review the Summary page, and ask the customer to confirm all of the information.

STOP! If any information is incorrect, call the number on the screen before proceeding.

Click Activate and WAIT for the system to respond.

If the system does not respond within 5 minutes, open your browser and type in the URL below, and complete activation of the service.

https://viasat.user.alianza.com/dap/

The Exede Voice Activation Complete page displays.

Check the box (if present) and click Accept and WAIT for the system to respond.

The system responds with a blank area (where you’ve been working previously).

Scroll to the bottom of the browser page, and click the green Proceed to Confirmation button.

The final Confirmation page displays.

Follow the on-screen steps to reboot the modem. When that is complete, open the browser and complete Customer Internet Test to validate that the computer can access and surf the internet.

Unassigned Orders Button

Unassigned Orders is a quick link that dispatchers can use to pull up all work orders currently with no technician assigned.

This link will allow dispatchers to quickly identify what work orders need to be assigned.

Hover over the FSM Button

Highlight Calendar & Task Management and click select:

Click Unassigned Orders:

The Unassigned orders pop-up will appear on the right. This list will default to display oldest work orders to newest work orders:

The Search feature can be used to manually search by FSM ID.

Next to the search button there is the Work order filters button. This filter will allow the user to customize the search results for Unassigned orders.

Work order type filter can be used to search for specific work order types.

The Create date from/Create date to fields can allow the search to only display work orders within the given time range.

The Sort by drop down will allow the user to sort by Creation Date or FSM ID. The Default setting will display Oldest work orders to newest. This can be switched to display Newest Work orders to oldest using the icon next to the Sort by dropdown:

If you right click on an order it will display two options: Open Calendar for task reschedule and Show work order details:

If you select Open Calendar for the task reschedule, then the specific work order will pull up in scheduling. The dispatcher can now manually schedule this work order.

If you select Show work order details, then a new tab will open showing the work order details page:

Unassigned Orders – Assign orders using the Drag and drop feature.

This feature will only work under the Calendar & Task Management dropdown.

Select the Employees Button and Unassigned Orders:

Select the desired employees that you wish to display.

The employees selected will display in the scheduling screen:

The Drag and Drop feature will allow the user to click on a work order from the Unassigned orders list and then drag the order to the technician’s available work time (Dark green bar).

To Add work time to the desired technician:

1. Right click in the same row as the technician’s name under the desired date & time
2. Hove over Add availability
3. Select work time.
4. Drag the Dark Green Bar in either direction to extend available work times.

The technician’s work time inserted:

Left click on the work order and hold down the left click button. While holding the left click button down you will see a Light Green Bar:

Drag the Light Green Bar over to inside the Dark Green Bar:

The Light Green Bar will need to be inside the Dark Green Bar. When lined up correctly a hand icon will appear . If not lined up correctly the no symbol will appear.

Once lined up correctly let go of the left click button. The work order will now be assigned and will auto save. If you hover over the Light Green Bar it will show assigned and will no longer be in the Unassigned orders list. Also note that if you let go of the left click button while seeing the no symbol no changes will be made.

To Unassign a tech while under the Calendar & Task Management dropdown

Right click Light Green Bar and Select Open Calendar for the task reschedule:

This will pull up that specific work order.

To Unassign the technician, uncheck the checkbox next to the technician’s name:

This will unassign the work order and auto save:

Unassigned Orders via the Scheduling Button

Using the schedule button will pull up that specific order. When on a specific order the FSM ID will be displayed:

When on a specific order, the user will still have access to the unassigned order button:

When viewing a specific order, the Drag and Drop feature will not work. That feature will only work under the Calendar & Task Management.

When under a specific order, the unassigned order button can be used as a quick way to view Unassigned Orders. Right clicking on an order under the Unassigned orders list will give the option to Open Calendar for the task reschedule. The dispatcher can quickly move to another work order to manual schedule.

Attention Dispatchers – An Update on FSM and Adobe Flash

Hello,

As you may know, Adobe Flash will no longer be supported by all major internet browsers as of December 31st, 2020. FSM’s current Scheduler is Flash based, thus a change is required to continue to support this functionality. As the Dispatcher role is the only one that utilizes the Scheduler, it is the only role impacted. The FSM Mobile App(s) are not impacted by this update.

Viasat and Comarch are working hard to replace the Scheduler with a long-term solution, which is a little more elegant and user-friendly. This long-term solution is targeted to be rolled out in February. Expect further communication as progress continues.

To maintain the use of FSM Scheduler between December and February, Viasat has created a separate version of the Viasat Browser. This version of Viasat Browser is specifically designed to work with FSM after the Flash end-of-life date. If you already have the Viasat Browser installed on your computer, you will first need to uninstall it and reboot your computer prior to installing the new FSM-friendly version. Computers are unable to have both versions of the Viasat Browser installed at once. Please refer to your Operating System’s instructions on how to uninstall software. To download the new FSM-friendly Viasat Browser: click here for Windows or click here for macOS.

As always, please reach out to FSM Administrators for any questions! Otherwise, stay tuned for more news on the new Scheduler, and stay safe! Thank you!

*This document was originally drafted in English. Any non-English version of this document is provided for convenience purposes only and if there are any conflicts between the non-English version and the English version of this document, the English version shall control.

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   f. Updates. From time to time Viasat may automatically update the Application to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the Application for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue to use the Application.

   g. Open Source Software Notice. This Application contains open source software released under various open source licenses. The terms of each open source license used by this Application are available in Appendix A below (collectively, the “OSS Licenses”), and such OSS Licenses are hereby incorporated into this License. The OSS Licenses only apply to the specific open source software specified in such OSS License and shall not affect the interpretation, validity or enforceability of this License.

   h. Consent to Receive Push Notifications. You consent to Viasat sending you push notifications or other types of messages sent directly to you through this Application (collectively, “Push Notifications”). Viasat may deliver Push Notifications to you whether or not you are currently logged-into or using the Application and whether or not your device is in locked or in sleep mode. You may discontinue Push Notifications through the Application’s or your device’s settings or by deleting the Application.

2. Termination. The License is effective until terminated. You may terminate this License at any time by providing Viasat a signed written statement notifying Viasat that you are terminating the License. Viasat may terminate this License (and your license rights) at any time, in its sole and absolute discretion, with or without notice. Your rights under this License will terminate immediately and automatically without any notice from Viasat if you fail to comply with any of the terms and conditions of this License. Promptly upon termination, you must cease all use of the Application and destroy all copies of the Application in your possession or control. Termination will not limit any of Viasat’s other rights or remedies at law or in equity. Sections 1(c), 1(d), 2, 3, 4, 5, 6, 7, 8, and 9 of this License shall survive termination or expiration of this License for any reason.
3. Disclaimer of Warranties. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE APPLICATION IS PROVIDED TO YOU “AS IS,” WITH ALL FAULTS, WITHOUT WARRANTY OF ANY KIND, WITHOUT PERFORMANCE ASSURANCE OR GUARANTEES OF ANY KIND, AND YOUR USE IS AT YOUR SOLE RISK. THE ENTIRE RISK OF SATISFACTORY QUALITY AND PERFORMANCE RESIDES WITH YOU. VIASAT DOES NOT MAKE AND HEREBY DISCLAIMS, ANY AND ALL EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF CONDITION, UNINTERRUPTED USE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, AND WARRANTIES (IF ANY) ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. VIASAT DOES NOT WARRANT THAT THE APPLICATION WILL MEET YOUR REQUIREMENTS; THAT OPERATION OF THE APPLICATION WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE APPLICATION WILL INTEROPERATE OR BE COMPATIBLE WITH ANY OTHER APPLICATION; THAT ANY ERRORS IN THE APPLICATION WILL BE CORRECTED; THAT THE INFORMATION CONTAINED IN THE APPLICATION IS TRUE AND ACCURATE; OR THAT THE APPLICATION WILL BE AVAILABLE FOR REINSTALLS TO THE SAME OR MULTIPLE DEVICES. NO ORAL OR WRITTEN ADVICE PROVIDED BY VIASAT OR ITS AFFILIATE COMPANIES OR ANY AUTHORIZED REPRESENTATIVE OF ANY OF THEM SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
4. Limitation of Liability. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL VIASAT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING LOSS OF USE, DATA, OR PROFITS OR BUSINESS INTERRUPTION) (OR ANY SIMILAR CONCEPT OF LAWS OTHER THAN CALIFORNIA LAW, TO THE EXTENT THAT ANY SUCH OTHER LAWS MAY BE APPLICABLE) ARISING OUT OF OR RELATED TO THIS LICENSE OR THE USE OR PERFORMANCE OF THE APPLICATION, WHETHER SUCH LIABILITY ARISES FROM CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT VIASAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE PARTIES HAVE AGREED THAT THESE LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. WITHOUT LIMITING THE FOREGOING, VIASAT SHALL HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY BUSINESS INTERRUPTION OR LOSS OF DATA ARISING FROM THE AUTOMATIC TERMINATION OF THE LICENSE RIGHTS GRANTED HEREIN AND ANY ASSOCIATED CESSATION OF THE FUNCTIONS OF THE APPLICATION. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. VIASAT IS ACTING ON BEHALF OF ITS SUBSIDIARIES, AFFILIATES, LICENSORS AND SUPPLIERS FOR THE PURPOSE OF DISCLAIMING, EXCLUDING AND LIMITING OBLIGATIONS, WARRANTIES AND LIABILITY, BUT IN NO OTHER RESPECTS AND FOR NO OTHER PURPOSES. IN NO EVENT SHALL VIASAT’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (EXCEPT AS REQUIRED BY APPLICABLE LAW) EXCEED $50.00 (FIFTY UNITED STATES DOLLARS). NOTWITHSTANDING THE FOREGOING, VIASAT DOES NOT EXCLUDE OR LIMIT ITS LIABILITY IN ANY MANNER OR TO ANY EXTENT WHICH WOULD BE UNLAWFUL IN AN APPLICABLE JURISDICTION, AND SPECIFICALLY DOES NOT EXCLUDE OR LIMIT ITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY VIASAT’S OWN NEGLIGENCE OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION.
5. Limitation of Liability and Disclaimer of Warranties are Material Terms of this License. You agree that the provisions of this License that limit liability are essential terms of this License.
6. Severability and Survival. If any provision of this License is illegal or unenforceable under applicable law, the remainder of such provision shall be amended to achieve as closely as possible the effect of the original term and all other provisions of this License shall continue in full force and effect.
7. Export. You will comply fully with all relevant export laws and regulations of the United States and any other country (“Export Laws”) where you use the Application. You certify that you are not on any of the U.S. Government lists of prohibited persons, including but not limited to the Treasury Department’s List of Specially Designated Nationals, and the Commerce Department’s List of Denied Persons or Entity List. You further certify that you shall not export, re-export, ship, transfer or otherwise use the Application in any country subject to an embargo or other sanction by the United States, and that you shall not use the Application for any purpose prohibited by the Export Laws, including, but not limited to, nuclear, chemical, missile or biological weapons related end uses.
8. Injunctive Relief. You agree that a breach of this License will cause irreparable injury to Viasat for which monetary damages would not be an adequate remedy and Viasat shall be entitled to seek equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages, including any injunctions and other similar measures provided by any applicable foreign laws.
9. Applicable Law. This License is made in the State of California. This License and all of the parties’ respective rights and duties, including, without limitation, any claims for breach of this License, shall be governed by and construed in accordance with the laws of the State of California, in the United States, excluding conflicts of law provisions. The parties may bring an action to enforce this License and its remedies in any court of competent jurisdiction. The parties irrevocably submit themselves to the non-exclusive jurisdiction of the courts of the State of California, USA.
10. Entire Agreement. This License constitutes the entire and only agreement with respect to its subject matter between you and Viasat, applicable also to all users of this Application. This License supersedes all representations, proposals, inducements, assurances, promises, agreements and other communications with respect to its subject matter except as expressly set forth in this License. Nothing in this License excludes or limits any liability for fraud.
11. No Third Party Rights. This License does not give any rights to any third party to enforce any of its terms.
12. Changes to the Terms of this License. Viasat may need to change the terms of this License to reflect changes in law or best practice or to deal with additional features which we introduce. We will give you notice of any material change by posting a new version of this License when you next start the Application following a material change. If you do not accept the notified changes or updated License you will not be permitted to continue to use the Application.

    Appendix A
    Viasat Technical Application Open Source Licenses
    This appendix lists all open source licenses utilized by Viasat Inc.’s Viasat Technical Application, a mobile application for iOS and Android mobile devices.
    iOS and Android Client Open Source Licenses
    https://api.vega.viasat.com/tech-tools-api/public/app/licenses.html

    Last updated: September 21, 2022

*This document was originally drafted in English. Any non-English version of this document is provided for convenience purposes only and if there are any conflicts between the non-English version and the English version of this document, the English version shall control.

VIASAT TECHNICIAN MOBILE APPLICATION
END USER LICENSE AGREEMENT

This End User License Agreement (“License”) is an agreement between you and Viasat, Inc., with its principal place of business at 6155 El Camino Real, Carlsbad, California, 92009 (“Viasat”). This License governs your use of Viasat’s technician mobile application that provides you with access to support tools for the installation and use of Viasat’s internet services, and any and all related documentation, updates, and upgrades that replace or supplement Viasat’s technician mobile application in any respect which are not distributed with a separate license agreement (the “Application”) and your use of the Application and related services (collectively the “Service”). The Application, and your use of the Service, is licensed to you, not sold.

BY INSTALLING THE APPLICATION OR USING THE SERVICE, YOU AGREE TO THE TERMS OF THIS LICENSE AND AGREE TO BE BOUND BY THEM AND CONSENT TO OUR DATA PRACTICES AS SET FORTH IN THE VIASAT MOBILE

APPLICATION                PRIVACY                NOTICE                available                 at https://p.widencdn.net/rzgl8a/PrivacyPolicy_ViasatTechTools. If you do not agree to the terms of this License, including the Service’s Privacy Notice, then you may not install or use the Application. This License is enforceable against any person or entity that uses the Service or any person or entity that uses the Service on another person’s or entity’s behalf. The terms of this License may be changed upon posting a new License at https://p.widencdn.net/qazfht/TermsofService_ViasatTechTools, which will apply upon such posting to any continued use of the Service; provided, however that material changes only apply prospectively to your continued use and the terms in effect during prior use will continue to govern such prior use.

1. Limited License Grant and Terms of Use.

   a. Consent to Use Data. A condition of this License is your consent to our Service data practices set forth in the Service’s Privacy Notice, which describes how the Service collects and how we process, use, share and secure Service data. For instance, when using this Application, the Application sends data to Viasat. Please review the Service’s Privacy Notice for the specific Application information provided to Viasat, or its third-party service providers.

   b. Grant. Through installing the Application or using the Service, you are acquiring and Viasat grants you a limited, non-exclusive, worldwide, non-transferable, non-sublicensable, revocable license to install and use the Application, and to use the Service, for your use on a single, authorized device solely as set forth in this License. Your acquired rights are subject to your compliance with this License. You are expressly prohibited from sub-licensing, renting, leasing, transferring or otherwise distributing the Application or rights to use the Application and Service. The term of your License shall commence on the date that you install or otherwise use the Application, and shall end on the earlier of the date that you remove, delete or uninstall the Application from any device on which you have loaded the Application, or Viasat terminates this License.

   c. Restrictions. Your right to use the Application and the Service is limited to the License grant herein, and you may not otherwise copy, display, seek to disable, distribute, perform, publish, modify, transfer, create works from, or use the Application or any component of the Service, except as expressly authorized in writing by Viasat or as set forth in Section 1(g) below. Unless expressly authorized in writing by Viasat, you are prohibited from making a copy of the Application available publically where it can be used or downloaded by any other users. You may not remove or alter Viasat’s trademarks, logos or legal notices in the Application or in Viasat’s related assets. Your right to use the Service is also predicated on your compliance with any applicable terms of agreements you have with third parties when using the Service. For instance, if use of the Service is in violation of your service agreement with your current internet service provider, then you may not use this Service. Additionally, you may not (i) use the Service on a time-sharing, service bureau or other basis for the purpose of providing services to others, or (ii) distribute, provide or otherwise make the Application, or any component of the Service, available to any third party, in whole or in part, through any medium or process. Nothing in this License entitles you to use the Application, or any component of the Service, to create software products or development tools, or receive the source code to the Application, or any component of the Service, in whole or in part, unless otherwise expressly agreed in writing by Viasat or as set forth in Section 1(g) below.

   d. Reservation of Rights. Except as expressly licensed to you herein, Viasat reserves all right, title and interest in the Application and other aspects of the Service (including, but not limited to, all images, photographs, animations, video, text, and content), and all associated copyrights (including, but not limited, copyrights, copyright registration and copy rights with respect to computer software, software design, software code, software architecture, firmware, programming tools, graphic user interfaces, reports, dashboards, business rules, use cases, screens, alerts, notifications, drawings, specifications and databases), moral rights, trade secrets and other rights with respect to confidential or proprietary information, know-how, other rights with respect to inventions, discoveries, ideas, improvements, techniques, formulae, algorithms, processes, schematics, testing procedures, technical information and other technology, trademarks, and other intellectual and industrial property rights therein. Except as expressly stated in this License, Viasat does not grant you any intellectual property rights in the Application, or any other component of the Service, and all right, title, and interest in and to all copies of the License not expressly granted herein remain with Viasat, its suppliers and/or its licensors. Except to the extent permitted under this License or applicable law, you may not decompile, disassemble, or reverse engineer the Application, or any component of the Service, by any means whatsoever. The Application is copyrighted and protected by the laws of the United States and other countries, and international treaty provisions. You may not remove, alter, or obscure any product identification, copyright, or other intellectual property notices in the Application. All rights not expressly granted herein are reserved by Viasat, its suppliers and/or its licensors.

   e. Your Contributions. In exchange for use of the Service, and to the extent that your contributions through modifying, altering or adding onto the Application, or any other component of the Service, give rise to any intellectual property right interest, including copyright interest, you hereby grant Viasat an exclusive, perpetual, irrevocable, fully transferable and sub-licensable worldwide right and license to use your contributions in any way and for any purpose, including the rights to reproduce, copy, adapt, modify, perform, display, publish, broadcast, transmit, or otherwise communicate your contributions to the public by any means, whether now known or unknown, and distribute your contributions without any further notice or compensation to you of any kind for the whole duration of protection granted to intellectual property rights by applicable laws and international conventions.

   f. Access. You must provide at your own expense the equipment, internet connections or devices and/or service plans to access and use the Service. Viasat does not guarantee that the Application or other aspects of the Service can be accessed or used on all devices or all mobile operating systems. Viasat does not guarantee that this Service will be available in all geographic locations. You acknowledge that when you use the Service, your internet service provider or wireless carrier may charge you fees for data, messaging and/or other internet access. Check with your internet service provider or wireless carrier to determine if there are any such fees that apply to you. YOU ARE SOLELY RESPONSIBLE FOR ANY COSTS YOU INCUR TO ACCESS OR USE THE APPLICATION OR SERVICE FROM YOUR DEVICE.

   g. Open Source Software Notice. This Application contains open source software released under various open source licenses. The terms of each open source license        used     by        this      Application     are            available          at https://p.widencdn.net/g7yxz9/OpenSourceLicense_ViasatTechTools (collectively, the “OSS Licenses”), and such OSS Licenses are hereby incorporated into this License. The OSS Licenses only apply to the specific open source software specified in such OSS License and shall not affect the interpretation, validity or enforceability of this License.

   h. Consent to Receive Push Notifications. You consent to Viasat sending you push notifications or other types of messages sent directly to you through this Application (collectively, “Push Notifications”). Viasat may deliver Push Notifications to you whether or not you are currently logged-into or using the Application and whether or not your device is in locked or in sleep mode. You may discontinue Push Notifications through the Application’s or your device’s settings or by deleting the Application.

2. Termination. The License is effective until terminated. You may terminate this License at any time by deleting the Application from your device. Viasat may terminate this License (and your license rights) at any time, in its sole and absolute discretion, with or without notice. Your rights under this License will terminate immediately and automatically without any notice from Viasat if you fail to comply with any of the terms and conditions of this License. Promptly upon termination, you must cease all use of the Application and the Service and destroy all copies of the Application in your possession or control. Termination will not limit any of Viasat’s other rights or remedies at law or in equity. Sections 1(a), 1(d), 1(e), 2, 3, 4, 5, 6, 7, 8, and 9 of this License shall survive termination or expiration of this License for any reason.
3. Disclaimer of Warranties. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, (A) THE SERVICE IS PROVIDED TO YOU “AS IS,” WITH ALL FAULTS, WITHOUT WARRANTY OF ANY KIND, WITHOUT PERFORMANCE ASSURANCE OR GURANTEES OF ANY KIND, AND YOUR USE IS AT YOUR SOLE RISK. THE ENTIRE RISK OF SATISFACTORY QUALITY AND PERFORMANCE RESIDES WITH YOU; (B) VIASAT DOES NOT MAKE AND HEREBY DISCLAIMS, ANY AND ALL EXPRESS, IMPLIED OR STAUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF CONDITION,        UNINTERRUPTED     USE,    MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, AND WARRANTIES (IF ANY) ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE; AND (C) VIASAT DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE SERVICE WILL INTEROPERATE OR BE COMPATIBLE WITH ANY OTHER APPLICATION OR SERVICE, THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED, THAT THE INFORMATION CONTAINED IN THE SERVICE IS TRUE AND ACCURATE, OR THAT THE APPLICATION WILL BE AVAILABLE FOR REINSTALLS TO THE SAME OR MULTIPLE DEVICES. NO ORAL OR WRITTEN ADVICE PROVIDED BY VIASAT OR ANY AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY.
4. Limitation of Liability. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL VIASAT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING LOSS OF USE, DATA, OR PROFITS OR BUSINESS INTERUPTION) ARISING OUT OF OR RELATED TO THIS LICENSE OR THE USE OR PERFORMANCE OF THE SERVICE, WHETHER SUCH LIABILITY ARISES FROM CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT VIASAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE PARTIES HAVE AGREED THAT THESE LIMITATIONS WILL SURVIVE AND APPLY EVEN IF ANY REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. WITHOUT LIMITING THE FOREGOING, AS PERMITTED BY APPLICABLE LAW, VIASAT SHALL HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY BUSINESS INTERRUPTION OR LOSS OF DATA ARISING FROM THE TERMINATION OF THE LICENSE RIGHTS GRANTED HEREIN AND ANY ASSOCIATED CESSATION OF THE FUNCTIONS OF THE SERVICE. VIASAT IS ACTING ON BEHALF OF ITS SUBSIDIARIES, AFFILIATES, LICENSORS AND SUPPLIERS FOR THE PURPOSE OF DISCLAIMING, EXCLUDING AND LIMITING OBLIGATIONS, WARRANTIES AND LIABILITY, BUT IN NO OTHER REPSECTS AND FOR NO OTHER PURPOSES. AS PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VIASAT’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES (EXCEPT AS REQUIRED BY APPLICABLE LAW) EXCEED $50.00.
5. Limitation of Liability and Disclaimer of Warranties are Material Terms of this License. You agree that the provisions of this License that limit liability and disclaim warranties, as permitted by applicable law, are essential terms of this License.
6. Severability and Survival. If any provision of this License is illegal or unenforceable under applicable law, the remainder of such provision shall be amended to achieve as closely as possible the effect of the original term and all other provisions of this License shall continue in full force and effect.
7. Export. You will comply fully with all relevant export laws and regulations of the United States and any other country (“Export Laws”) where you use the Service. You certify that you are not on any of the U.S. Government lists of prohibited persons, including but not limited to the Treasury Department’s List of Specially Designated Nationals, and the Commerce Department’s List of Denied Persons or Entity List. You further certify that you shall not export, re-export, ship, transfer or otherwise use the Application, or any other component of the Service, in any country subject to an embargo or other sanction by the United States, including but not limited to, Iran, Syria, Cuba, Sudan and North Korea, and that you shall not use the Service for any purpose prohibited by the Export Laws, including, but not limited to, nuclear, chemical, missile or biological weapons related end uses.
8. Injunctive Relief. You agree that your breach of this License will cause irreparable injury to Viasat for which monetary damages would not be an adequate remedy and Viasat shall be entitled to seek equitable relief in addition to any remedies it may have hereunder or at law without a bond, other security or proof of damages.
9. Applicable Law. This License is made in the State of California. This License and all of the parties’ respective rights and duties, including, without limitation, any claims for breach of this License, shall be governed by and construed in accordance with the laws of the State of California, in the United States, without giving effect to any conflicts of law provisions.
10. Entire Agreement. This License, including the Privacy Notice, constitutes the entire and only agreement with respect to its subject matter between you and Viasat, and is applicable to all users of the Service. This License supersedes all representations, proposals, inducements, assurances, promises, agreements and other communications with respect to its subject matter except as expressly set forth in this License.

    Last updated: September 21, 2022

Summary

This Job Aid covers:

Domain Names and the Admin Tool AdminTool Navigation

AdminTool Search Filters Viewing Subscriber Accounts

This Job Aid supports the NRTC Technician audience.

Domain Names and the Admin Tool

All necessary information to complete an install is located in the AdminTool. The AdminTool provides subscriber information, point and peak coordinates for the Viasat Internet installation, and information to set up the Subscriber’s email.

Each NRTC member has a domain name that they use to provide the ViaSat services. This domain name is used for

• Accessing the AdminTool used by that NRTC member
• Creating Email user accounts for that NRTC member
• Providing web-based email for that NRTC member
• Accessing the Subscriber Portal

For example, a member with the domain wbmember.com

• The AdminTool URL is https://admin.nrtc.net/us/login.do
• Webmail is available at https://webmail-3104.everyone.net/#/login
• Subscriber Portal URL is http://wbmember.ruralportal.net

AdminTool Navigation

After successfully logging in to the AdminTool, the Technician has access to resources and information. The three main tabs available to the Technician are Home, Subscriber and Help.

• Home – information and announcements
• Subscribers – work order and subscriber information
• Help – assistance with the Admintool

AdminTool Search Filters

The Technician may view individual work orders, or all of the work orders assigned to them. To view individual work orders, use the Quick Search field with one of the designated criteria. To view multiple work orders, use one of the Preset Filters

• Pending Accounts – shows all of the open work orders assigned to the Technician
• Turned Up Accounts – shows all of the completed, fully provisioned accounts done by the Technician

Viewing Subscriber Accounts 

Tip! To export the search results, click the mechanical wheel in the upper left corner of the search filter section. The export goes to an Excel spreadsheet.

After a Technician locates the desired Subscriber Account, click the User Name field in the search results list.

Hello!

Welcome to Viasat Technician certification! We are thrilled that you are interested in working with us. The work done by Viasat’s technicians is both challenging and rewarding.

Our goal is to assist you as you develop into an outstanding technician who exhibits a high level of care in the work you do and the experience you provide to Viasat’s customers.

Please take time to review this packet so that you will know what to expect during the certification process and be prepared for success. We look forward to seeing you progress as a professional while enhancing the lives of the customers entrusted to your care.

Sincerely,

Viasat Field Operations

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ASSISTANCE DURING ANY STEP IN THE CERTIFICATION PROCESS

The Viasat Training Team

• viasatdiscover.bbs@viasat.com
  • Open Monday – Friday, 9 AM – 5 PM (MST)
  • Closed Saturday, Sunday, and most major holidays

  • Usually responds within 24 – 48 business hours

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APPS REQUIRED TO COMPLETE A VIASAT INSTALLATION:

Viasat TechTools

The Viasat TechTools app will enable you to view your daily jobs, including satellite finder, pointing and peaking, and activation; add Viasat360 products and services, and more. You will learn more about the app during training.

The app is available for both iOS and Android devices.

Download instructions

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Accessing Courses:

https://bbs.viasatdiscover.com

• Please use the most current version of your browser for security purposes.

Viasat Discover Home Page:

• This is the jumping-off page for all your training. The page also contains quick access to additional technician resources, such as your Installer ID and badges that you’ve earned completing courses.
• Part of the Home page is the Viasat Discover menu, located at the top left of the page next to the Viasat logo. This menu takes you to additional pages in your account.

The Technician Course Catalog

The best place to start is the Technician course catalog.

• Click the tile called Technician Certification learning plan, then click the Enroll button. You will be assigned all the courses needed to receive your Installer ID.
• The other courses in this catalog should be completed AFTER you have completed the Technician Certification learning plan.

Your Training

This widget helps you track your training progress.

• When you have enrolled in a course or learning plan, it appears under Your Training. If you enrolled in a learning plan, Your Training shows all the courses that make up the learning plan.
• You can click the tile to start the course.

Not Started

• Shows the courses that you have not started a course.

In Progress

• Shows the courses that you have started but are incomplete. To continue the course, click on the course tile and select Resume where you left off.

Deadlines

• Shows any courses where a deadline date has been added.

The Menu

The menu offers 3 pages

• The Home page
• My Courses and Learning Plans – displays all enrolled courses, learning plans, and the status of each (not started, in progress, or completed). If you want to review a completed course (without changing any scores), select this page, and find the course tile. Click the tile to start as you did previously.
• Resources – Explore this page to find additional technician resources.

What If I Forget My Username or Password?

If you forget your Username or Password, select the Forgot Your Password link on the login page (https://bbs.viasatdiscover.com)

Enter your username or email address, then select Send Message. You should receive an email with your Username and a link to reset the password within a few minutes. Please remember to check your Junk folder if you have not received the email.

The Assessment

When Should I Complete It?

• Participants are encouraged to take the assessment within 48 hours of completing the last course.
• A passing score of 80% is required.
• If you have any difficulties with the assessment, email: viasatdiscover.bbs@viasat.com

After the Assessment – What’s Next?

• By close of business on the next business day, your Installer ID will be activated and added back to your Viasat Discover account.
• To retrieve:

  • Log into Viasat Discover
  • Look for the 8-digit number in the profile tile (where you see your name)
  • The ID is active until the Expiration Date. You must complete the Validation/Quality Assessment steps before that date.
  • If the Expiration Date shows “perm” then there are no additional Validation requirements for you.

After Training

When training is finished and you have completed the assessment with an 80% or better, you will receive a Viasat Tech ID and you may start working orders.

05162025

Summary

This Job Aid covers:

• ViaSat-2 Point and Peak Video
• VTT Point & Peak
• Coarse Point Azimuth with Wait Sequence Peak Elevation with Wait Sequence
• Peak Elevation with Wait Sequence
• Peak Azimuth
• Peak Azimuth Push/Pull Test Finishing Installation
• RX SNR in the VTT App

This Job Aid supports all technician audiences. This process supports the VS1300 antenna and mounts. If using the SB2 or SB2+ modem, see ViaSat-1/SurfBeam 2 Point and Peak Job Aid.

VTT Point & Peak

Top of Page

VTT Point & Peak

Utilize the Viasat TechTools App to begin the Point and Peak process through the work order by clicking “Pointing & Peaking”:

You’ll see the Install Key autopopulates in the VTT App because you’ve accessed Pointing and Peaking through the work order.

Click continue in the VTT App to begin.

Confirm that the following are happening:

1. The gateway’s light is blinking a purple color
2. ODU Link Check indicator is green.  If not, wait up to 4 minutes This confirms that the TRIA is connected to the gateway
3. The pTRIA is emitting the ‘heartbeat‘ tone

The gateway and pTRIA are ready for the Point and Peak process.

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Sweep 1: Coarse Point Azimuth with Wait Sequence

Follow these steps to point the Azimuth.

From behind the antenna sweep the antenna to the right, about 10 degrees away from the line- of-sight selected during the Site Survey.

Sweep 1: Reverse the direction of the adjustment, listening for the pTRIA to emit the ‘ring ring’ tone.

Continue slowly sweeping the antenna toward the left, through several tones, until the pTRIA emits the ‘beep-beep’ tone. This indicates that you have exited the beam.

You have 15 seconds to start your next sweep and re-enter the beam or the gateway will reset. If the gateway resets, begin the process from the beginning.

Sweep 2: Reverse the direction of the adjustment, listening for the pTRIA to progress through the tone sequence. Stop the sweep when the pTRIA emits the ‘beep-beep’ tone. This is the end of the second learning pass.

Note: Use a slow, consistent tension on the antenna during this sweep. Not all of the tones may be heard.

Begin the third sweep within 15 seconds.

Sweep 3: Slowly sweep the antenna toward the center. Stop when the pTRIA emits the ‘high steady’ tone.

Wait and listen for the pTRIA to emit the ‘wait’ tone. The antenna needs to be stationary while the ‘wait’ tone emits, in order to calibrate itself.

When the ‘high steady’ tone returns, finish this step by tightening the flange bolts, starting with the center flange bolt to maintain an even pressure on the tube canister.

Top of Page

Peak Elevation with Wait Sequence

Follow these steps to complete the antenna elevation (fine) peaking process.

Slightly loosen the lockdown nuts in the arched slots on the sides of the elevation bracket. Next, turn the top 13mm nut on the elevation rod away from the top of the pivot casting.

Using the open wrench, adjust the lower nut on the elevation rod until the pTRIA lowers, and listen for the pTRIA to emit the ‘low/slow’ tone.

This is the far edge of its frequency set. Stop, as this is the end of the first fine-tune learning pass.

Important: Do not pass the ‘low/slow’ tone when peaking the antenna.

Reverse the direction of the adjustment, and listen for the pTRIA to progress through the tone sequence. Be certain you hear the ‘high steady’ tone during this sweep and continue until you hear the ‘low-slow’ tone.

Stop the sweep when the pTRIA emits the ‘low/slow’ tone. This is the end of the second fine-tune learning pass.

Reverse the direction of the adjustment, and listen for the pTRIA to emit the ‘high steady’ tone. Wait and listen for the pTRIA to emit the ‘wait’ tone. The antenna needs to be stationary while the ‘wait’ tone emits.

When high steady returns, add 1/8 turn to move the pTRIA slightly towards the center of the beam. Start by tightening the same nuts. Start with the elevation lock down bolts and then the top nut of the elevation rod.

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Peak Azimuth

Follow these steps to complete the antenna Azimuth (fine) peaking process.

Loosen the Azimuth base plate bolts using a 13mm ratchet.

Using an open wrench, slowly turn the Azimuth fine-adjust bolt, listening for the pTRIA to emit the ‘low/slow’ tone. This means that the antenna has found the far edge of its frequency set.

Stop, as this is the end of the first fine-tune learning pass.

Important: Do not pass the ‘low/slow’ tone when peaking the antenna.

Reverse the direction of the adjustment, and listen for the pTRIA to progress through the tone sequence.

Be certain you hear the ‘high steady’ tone during this adjustment and continue until you hear the ‘low-slow’ tone.

Stop the adjustment when the pTRIA emits the ‘low/slow’ tone. This is the end of the second fine- tune learning pass.

Reverse the direction of the adjustment again, now moving to the center, and listen for the pTRIA to emit the ‘final high steady’ tone. The antenna is now in the center of the beam.

Note: The ‘final high steady’ tone is a higher pitched tone

Finish this step by tightening the Azimuth base plate bolts. A green check mark should be populated next to:

• “AZ Sweep Check”
• “Fine Pointing” This indicates you have completed this step in the process.

Note: The ‘final high steady’ tone may dip while tightening the base plate bolts. If the tone does not return to the ‘final high steady’ tone, then restart the pointing and peaking process from the beginning.

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Push/Pull Test

Important: Before finishing the alignment, always perform a Push/Pull test

From behind the antenna, gently push and pull each side of the antenna

Gently push and pull the top of the antenna

The test passes when: every time pressure is added to the antenna, the pTRIA’s ‘final high steady’ tone dips and when the pressure is removed, the antenna returns to its ‘final high steady’ state.

If the tone rises, the alignment is not correct. You must repeat the pointing and peaking process from the beginning.

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RX SNR in the VTT App

During the Point and Peak process, the VTT App records the current and the peak RX SNR levels in the Signal Strength section. These two levels will nearly match when an antenna is aligned correctly.

Levels showing differences of +/- 0.3dB are acceptable. Differences greater than 0.3dB will fail Point and Peak in the VTT App. If levels are greater than +/- 0.3dB, the VTT App will repeat the Point and Peak process.

Remember to reset the modem’s learning by sweeping the antenna away from the satellite, holding the Inclinometer bracket over the feed horn, and then re-centering the Azimuth fine-adjust bolt.

When Pointing & Peaking is complete, the customer will need to provide their signature, and then you can follow along as the VTT App updates the MAC address, performs QOI, and performs Service Activation.

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20250602

Summary

This Job Aid covers:

Introduction

Customer Agreement – Customer Signer

Email Account Setup

This Job Aid supports the Viasat Retail (Fulfillment and Dealer) Technician audiences.

Introduction

This Job Aid provides steps the Customer and the Technician must follow for the Account Setup and Customer Agreement process for the residential service. It is the Technicians responsibility to help the Customer understand that Account Setup is important because:

• All billing statements and ViaSat contacts are directed at the Account’s Contact email.
• Access to Data Usage is only available to the customer if the Account is set up.

Note: If an Authorized Signer is present (instead of the Customer), follow the procedure in the  Service Account Activation – Authorized Signer – Job Aid.

This process begins in the Install Portal (Provisioning system) after the Quality of Installation (QOI) process registers all green LED values. The browser refreshes to show the New Customer Account Setup page.

Customer Agreement – Customer Signer

Note: The procedure shown below requires that the Customer be present.

1. On the New Customer Account Setup page, click Customer.

1. The Customer types the last four digits of the payment method on their account.

Note: This payment method was given when they placed the order for their new service.

1. Wait for the Customer Agreement to appear.

Note: If it fails to appear, contact Installer Relations.

Note 2: If it fails to appear and you are using IE 10; set it to compatibility mode.

1. When the Customer Agreement is available, the Technician reviews these four Viasat-specific topics while the Customer follows along:
2. The Service
3. Description
4. Minimum System Requirements
5. Minimum Service Commitment
6. Responsibility and Supervision
7. Age and Account Setup
8. Multiple Use of Account
9. Installation of Equipment
10. Subscriber Responsibility
11. Data Access Policies
12. Disclaimer of Warranties

1. The Customer accepts the agreement by completing the following steps:
2. Typing their name in the Name to Sign field: They enter their name the same way they would normally sign a legal document. (Example: if the customer normally uses their middle initial they should type it in = John Q Smith)
3. Reading the statement and clicking the checkbox beside the “I am applying a legally binding e-signature…” statement. Optionally, they may optionally click the Consumer Disclosure link to read more about e-signatures.
4. At the top of the page, click the Finish & Submit Electronically button. This button creates the e-signature in the document, then creates the document name, and stores the document in the account storage area.

Important: If the customer refuses to set up their account and/or accept the Customer Agreement, the Technician is required to contact Viasat Field Support immediately. The Technician cannot leave the customer’s site until the issue is resolved or the account is deactivated.

1. After the Customer Agreement is signed electronically, the Thank you page appears.

Click the Print Signed Document link, and save the PDF to the desktop for the Customer.

Click Continue, twice.

1. The Confirmation page appears, displaying the activation status of all newly activated services.

Note: This page may also display Voice activation.

Summary

This Job Aid covers:

Introduction

Customer Agreement – Authorized Signer

Collecting Information for the Customer

This Job Aid supports the Viasat Retail (Fulfillment and Dealer) Technician audiences.

Introduction

This Job Aid provides the steps the Authorized Signer and the Technician to follow for the Online Customer Agreement process for new Viasat service. It is the Technician’s responsibility to help the Authorized Signer understand that:

• They are signing on behalf of the Customer
• The Authorized Signer must convey information to the Customer about how to complete the Account Setup.
  • All billing statements and Viasat contacts are directed to the Account’s Contact email
  • Access to Data Usage, BuyMore, and other benefits is only available to the customer if the Account is set up

Important! If the Customer is present, follow the procedure in the Viasat Service Account Activation – Customer Present – Job Aid.

This process begins in the Installation Portal (Provisioning system) after the Quality of Installation (QOI) process registers all green LED values. The browser refreshes to show the New Customer Account Setup page.

Customer Agreement – Authorized Signer

Follow these steps to request an Authorized Signer version of the ECA

1. When the New Customer Account Setup page appears, call the Installer Relations team at 888.278.6869.
2. Inform the IR Agent that you have an Authorized Signer present, and they may ask to speak to the person.
3. The IR Agent asks for the Authorized Signer’s email address.
4. The IR Agent emails a copy of the Authorized Signer’s Customer Agreement to that email address.
5. Retrieve the PDF from the email address, and save it to the Customer’s desktop.

• Open the PDF.

Note: The computer must have Adobe Acrobat Reader, or other PDF Reader installed.

1. When the Customer Agreement is available, the Technician reviews these Viasat-specific topics while the Authorized Signer follows along:

• Minimum Service Commitment
• Data Allowance Policy
• 1. The Service
  • 1.1 Limitations
  • 1.2 Minimum System Requirements
• 2. Who May Use the Service? Responsibility and Supervision
  • 2.1 Age and Account Setup
  • 2.2 Multiple Use of Account
  • 2.3 Installation of Equipment
  • 2.4 Subscriber Responsibility
• 5. Permitted Use and Restrictions on Use
  • 5.2 Restrictions on Use of the Service
  • 5.3 Data Allowance Policy
  • 5.4 Responsibility of the Subscriber
  • Disclaimer of Warranties

1. The Authorized Signer accepts the agreement by completing the following steps:
2. In the Authorized Signer Information area, the signer completes the following fields:
3. Customer’s Name
4. Customer’s Address
5. Your Name: The Authorized Signer first and last name
6. Relationship to the Customer: The Authorized Signers relationship to Customer; i.e. Sister, Brother, Mother, Father, Neighbor, Friend
7. The signer types their name in the Name to Sign field; they should enter their name as they would normally sign a legal document. (Example: if the customer normally uses their middle initial they should type in John Q Smith)
8. At the top of the page, click the Finish & Submit Electronically button. This button creates the e-signature in the document, then creates the document name, and stores the document in the account storage area.

Important: If the Authorized Signer refuses to accept the Customer Agreement, the technician is required to contact Viasat Field Support immediately. The technician cannot leave the customer’s site until the issue is resolved or the account is deactivated.

1. After the Customer Agreement is signed electronically, the Thank you page appears.

Click the Print Signed Document link, and save the PDF to the desktop for the Customer.

Click Continue, twice.

1. The Confirmation page appears, displaying the activation status of all newly activated services.

Note: This page may also display Voice activation.

FSM Password Change Requirements

Attention FSM User,

To maintain access to Viasat’s order management system (FSM), users are required to log into the application to update their password every 90 days. This includes updating the password and fully logging into FSM with the newly created password.

Key Notes:

• If you have multiple profiles in FSM, the following process will need to be completed for each profile separately.
• Password resets must be performed on the FSM web application (https://fulfillment.wildblue.net/fsm-fe/login.page)

For any questions please reach out to FSMadministrator@viasat.com

Steps to successfully reset and login to FSM are outlined below: (Note Steps 5 and 6 are key to register a successful new login)

1.Access the FSM Web page and login with your old credentials: (https://fulfillment.wildblue.net/fsm-fe/login.page)

2. Upon successfully entering your old credentials and selecting “Login” you will see the “Required password change” screen once every 90 days:

3. Create your new password matching the criteria outlined on the page and select submit:

4. After selecting submit you will receive a “Password has been changed” success message to confirm password has been changed successfully:

5. You must now click on the “Back to login page” button to return back to the login page and login with the new credentials:

6. Once fully logged in with the new credentials a successful login will be marked for this profile: