This Job Aid supports the Fulfillment and Retail Dealer Technician audiences.
Adding Photographs
Follow these steps to add photographs to a work order in FSM.
Launch FSM through your browser.
Type the username and password, and click Login.
Use the username and password that matches the work order’s sales channel.
From the FSM menu, select Browse Orders.
Use one of these methods to locate the work order
FSM ID number
Service Agreement number (40XXXXXXX)
Customer phone number
Click Search at the bottom of the page.
In the search results list, locate the desired work order, and click the FSM ID link.
When the work order opens, click the Additional Information tab.
Uploading Attachments
FSM supports uploading several different file types, which are all called attachments. Follow these steps to add photographs to the work order.
Scroll to the bottom of the page, and locate the Attachments section.
Click the Browse button. (Step 1 in the image below)
In the Open dialog, locate the photographs on the hard drive. (Step 2 in the image below)
Click the file name (photograph). To select multiple photographs, hold down the CTRL key and click the additional photographs. (Step 3 in the image below)
When all photographs are selected, click Open. (Step 4 in the image below)
Click the Upload button. If an image has been selected in error, click the blue null sign next to the image, or click the Cancel button to end the upload entirely.
The uploaded images look like this
To delete images uploaded in error, click the red circle/“X” icon. Then click “Yes” to confirm.
This Job Aid supports the Fulfillment and Retail Dealer Technician audiences.
Adding Photographs
Follow these steps to add photographs to a work order in FSM.
Launch FSM through your browser.
Type the username and password, and click Login.
Use the username and password that matches the work order’s sales channel.
From the FSM menu, select Browse Orders.
Use one of these methods to locate the work order
FSM ID number
Service Agreement number (40XXXXXXX)
Customer phone number
Click Search at the bottom of the page.
In the search results list, locate the desired work order, and click the FSM ID link.
When the work order opens, click the Additional Information tab.
Uploading Attachments
FSM supports uploading several different file types, which are all called attachments. Follow these steps to add photographs to the work order.
Scroll to the bottom of the page, and locate the Attachments section.
Click the Upload button. If an image has been selected in error, click the blue null sign next to the image, or click the Cancel button to end the upload entirely.
The uploaded images look like this:
To delete images uploaded in error, click the red circle/“X” icon. Then click “Yes” to confirm.
Click the Browse button. (Step 1 in the image below)
In the Open dialog, locate the photographs on the hard drive. (Step 2 in the image below)
Click the file name (photograph). To select multiple photographs, hold down the CTRL key and click the additional photographs. (Step 3 in the image below)
When all photographs are selected, click Open. (Step 4 in the image below)
Enter your username in the Login field and your temporary password in the Password field, then click Login.
After logging in for the first time using your Username and temporary Password, you will be instructed to change your password.
A user is required to change their password the very first time they login to FSM and every 90 Days after initial login.
Enter your new password in the New Password and Repeat Password fields, then click Submit.
After submitting your new password, you will receive the following confirmation: “Password has been changed.”
If you receive an error, please follow the instructions presented or contact FSM Administrators for additional help. Click “Back to login page” and you may now login to FSM using your Username and Password.
Enter your username in the Login field and your new password in the Password field, and then click Login.
After successfully logging in, you will be directed to the FSM Home page.
FSM Mobile Access and New User Log In
Please Note: You must log into the web version of FSM and create your own password (i.e. replace your temporary/first-time log in password) before you can access the mobile version of FSM.
Download the FSM mobile app.
Please Note: The FSM app is not available in mobile app stores.
This Job Aid supports all Technician audiences. This process applies to the SurfBeam 2 and SurfBeam 2+ modem, with accounts that may or may not have Viasat Voice.
Viasat Voice Activation
If an order has Viasat Voice as part of a new service, the activation process begins immediately after QOI.
The Viasat Voice page displays. Click Voice Activation Portal to begin activation.
Important! The next series of pages appear as part of Part 1. Work within these smaller frames until you reach the Accept button (Step 8 below)
Type the same Customer Code used to provision the Internet service.
Type the Customer’s last name.
Click Next.
Review the 911 Provisioning information with the Customer.
When they understand the information, click Yes.
Type the Device MAC address.
The MAC address comes from EITHER the
Viasat WiFi Modem
Viasat Voice Adapter
Both devices use this process for activation.
Click Next.
Provide the phone number to the customer.
Click Next.
Review the Summary page, and ask the customer to confirm all of the information.
STOP! If any information is incorrect, call the number on the screen before proceeding.
Click Activate and WAIT for the system to respond.
If the system does not respond within 5 minutes, open your browser and type in the URL below, and complete activation of the service.
The Viasat Voice Activation Complete page displays.
Check the box (if present) and click Accept and WAIT for the system to respond.
The system responds with a blank area (where you’ve been working previously).
Scroll to the bottom of the browser page, and click the green Proceed to Confirmation button.
The final Confirmation page displays.
Follow the on-screen steps to reboot the modem. When that is complete, open the browser and complete Customer Internet Test to validate that the computer can access and surf the internet.
As we continue our back office updates for US Residential customers, we have also launched a new version of eSVT to support these changes. The URL has been updated to https://esvt.viasat.com/. You will need to use your SSO login to access the site.
As a reminder, eSVT is a remote diagnostic site used for checking a customer’s signal quality, data usage, as well as their account status.
When searching for a US Residential customer in eSVT, select US for the Country drop-down.
Select the appropriate Search Type from the drop-down.
When searching by MAC, this can be in upper or lower case and the colons (:) are optional.
When searching by Phone Number, you must enter the number 1 for the US country code before the rest of the phone number.
Use when the modem/gateway is unable to achieve modem lock.
This troubleshooting procedure may be used on any Viasat Internet equipment/service plan.
Check eSVT
The first step is to check eSVT. eSVT is an online tool that will be able to tell you if there is something specific wrong with the equipment or service. eSVT Job aid
Checking eSVT is recommended to be done before you get to the customer’s location.
Check VTT Modem Status
Use the VTT Modem Status to check the Modem Status and make sure the modem is online.
The different colors in the Modem state section indicate the status of the modem.
The modem’s status indicators change color as they progress through activation.
Gray means the status change has not started.
Orange means the status is negotiating.
Green means the Status is complete and the modem is online.
Find the password sticker on the side or bottom of the
Viasat WiFi gateway.
Locate the Admin Password
Note: This password is used when configuring the gateway.
In a browser, type 192.168.100.1 as the URL
Ask the customer to enter the username and password of:
Username = admin
Password = Admin password from the gateway’s sticker
Click the Router Setting tab at the top of the page.
Log in to the router again with the admin username and password
Username =admin
Password = Admin password from the gateway’s sticker
Confirm Password = Type the password again
Scrolling down the page, these sections appear. Use the information to make any desired customizations.
Advanced Settings
Use the information to make any desired customizations under the topic Advanced Settings.
Enter Router Name – Type a name for the router about to be created
Route Entries – Create up to 20 static routes between the router and another
network. Click Delete This Entry to
remove a static route
Destination LAN IP – Type the
IP address of the remote network to which you are assigning a static route
Subnet Mask – Type the subnet mask for the
destination LAN IP address
Gateway – Type the IP address of the
gateway server that enables communication
between the router and the remote network
Interface – Select the location of the Destination LAN IP address. Click Show Routing Tables to view available static routes
Router Information
Use the information to make any desired customizations under the topic Router Information.
Firmware Version
– The version number of the current software
Current Time –
Local time
Internet MAC Address
– The router’s MAC address as seen from the Internet
Host Name – The
host name of the router
Domain Name – The domain name of the router
Local Network Setup
Use the information to make any desired customizations under the topic Local Network Setup.
IP Address – The
router’s local IP address
Subnet Mask – The
router’s local subnet mask
DHCP Server –
Assigns dynamic IP addresses to the local network devices. To reserve the
assigned IP address, click DHCP Reservation
Start IP Address
– Specifies the starting IP address for the range of available IP addresses
Maximum Number of
Users – Type the maximum number of available IP addresses
IP Address Range – The range of available IP addresses
Connection Type –
Automatic Configuration – DHCP
Host Name – Enter
a host name for the Router, if required by your ISP
Internet IP Address
– The router’s local IP address as seen from the Internet
Subnet Mask – The
router’s local subnet mask
Default Gateway –
The gateway used by the router
Static DNS (Domain Name Server) 1 – The IP address of the first DNS server
Static DNS 2 – The IP address of the second DNS server
DNS 3 – Blank
DDNS (Dynamic Domain Name Server)
Use the information to make any desired customizations under the topic DDNS.
DDNS Service – Enable or disable the service
Time Settings
Use the information to make any desired customizations under the topic Time Settings.
TimeZone – Setting the router’s operating time zone
Firewall
Use the information to make any desired customizations under the topic Firewall.
SPI (Serial Peripheral Interface) Protection – SPI firewall protection helps protect your local network from Internet threats
Internet Filter –
Filters anonymous
Internet requests – This filter blocks Internet requests from unknown
sources, such as ping requests
Filter Multicast
– This filter blocks multicasting, which allows a single transmission to
simultaneously reach specific recipients within your local network
Filter Internet NAT (Network Address Translator) Redirection for IPv4 (Internet Protocol version 4) Internet Only – This filter prevents a local computer from using a URL or Internet IPv4 address to access the local serverFilter IDENT (Port 113) – This filter keeps port 113 from being scanned by devices from the Internet
VPN Passthrough
Use the information to make any desired customizations under the topic VPN Passthrough.
IPSec (Internet Protocol Security) Passthrough – The VPN (Virtual Private Network) client(s) on the local network can establish an IPSec VPN tunnel through the Router
PPTP (Point-to-Point Tunneling Protocol) Passthrough – The VPN client(s) on the local network can establish a PPTP VPN tunnel through the Router
L2TP (Layer 2 Tunneling Protocol) Passthrough – The VPN client(s) on the local network can establish an L2TP VPN tunnel through the Router
Management
Use the information to make any desired customizations under the topic Management.
Local Access
Access Via – HTTP (unsecure connection) and/or HTTPS (secure connection)Access via Wireless – To allow wireless access to the Router’s browser-based utility
UPnP (Universal
Plug n Play) – allows the appropriate operating system to automatically
configure the Router for various applications, such as online gaming and VoIP
calls
Users Configuration – If you want to be able to make manual changes to the Router while using the UPnP featureUsers Disable Internet Access – To prevent local network users from disabling your Internet connection through the UPnP feature, keep the default Disabled
Back Up and Restore
Use the information to make any desired customizations under the topic Back Up and Restore.
Back Up Configuration – To back up the Router’s configuration settings, click this option and follow the on-screen instructions
Restore Configuration – To restore the Router’s configuration settings, click this option and follow the on-screen instructions (You must have previously backed up the Router’s configuration settings)
Bridge Mode
Use the information to make any desired customizations under the topic Bridge Mode.
Bridge Mode – connects two routers to share network resources, or to act as an additional access point on an existing network.
Cancel/Save Changes, Restore Factory Defaults
These buttons are just below the Advanced/Basic Settings toggle arrow, at the bottom of the Router Tab page.
When all changes are complete, click Save Changes To cancel changes before saving, click Cancel Changes
To remove saved changes, click Restore Factory Defaults. All changes are removed.
Click the Parental Controls tab at the top of the page.
Log in to the router again with the admin username and password
Username =admin
Password = Admin password from the gateway’s sticker
Confirm Password = Type the password again
Scrolling down the page, these sections appear. Use the information to make any desired customizations.
Parental Controls
Use the information to make any desired customizations under the topic Parental Controls.
Parental Controls – Status
Enabled – if customer wants to add parental controls
Disabled – if customer does not want to add parental controls
Access Policy Blocking – Pick a number for the policy (a customer can design several policies for different devices)
Enter Policy Name – Type a name for the policy
Target devices – Type names for the affected devices
Add Another Device – Select to place multiple devices within the same policy
Block Internet Access – If selected Specific – complete times for weekdays and weekends that the device will not be able to connect to the internet
Block Specific Sites – Enter the URL of specific websites that the device listed above will not be able to access
Add Another Site – Select to add multiple URLs within the same policy
Cancel/Save Changes, Restore Factory Defaults
These buttons are just below the Advanced/Basic Settings toggle arrow, at the bottom of the Router Tab page.
When all changes are complete, click Save Changes
To cancel changes before saving, click Cancel Changes
To remove saved changes, click Restore Factory Defaults. All changes are removed.
Viasat TechTools (VTT) App [EMEA Wholesale]
Any non-English version is provided for convenience purposes only and if there are any conflicts between the non-English version and the English version, the English version shall control.
Application Overview
The ViasatTechTools app is meant to facilitate all types of installations and service calls within the ViaSat Network.
The Viasat TechTools app is compatible with ViaSat-2 (VS-2),ViaSat-1 (VS-1), SGDC-1, and KA-SAT Satellites.
Please follow the steps below to get started with the Viasat Tech Tools Application.
Please ensure that you have completed all steps of the Installation & Onboarding and Registration & Log In sections before going to an installation to ensure a smooth experience onsite.
The Viasat TechTools app is available for download on both iOS and Android devices by clicking the appropriate link below.
They can also be found and downloaded on Google or Apple play stores and installed directly from there.
Internet connectivity is required to install and update the app.
The app requires several permissions from the user to facilitate the installation process. If you do not allow permissions during the onboarding step, the app will be blocked from certain functionalities vital for a correct installation.
See the information on the onboarding screens for additional information.
Step-by-step guide:
Starting the App: Launch Tech App and press ‘Start’.
Permissions: Grant access to Camera, Location, and Notifications.
Authentication Pin: Create a 4-digit pin and enable biometric authentication if available
Dashboard
Once you have completed the onboarding process, you will arrive at the Dashboard section. From here you will be able to navigate to every main functionality of the application. A summary of each & how they can be used will be presented below.
Viasat Tech Tools can only be used in a restricted capacity while not logged in.
To proceed with the activation of an installation or with an equipment swap, user login will be needed.
Is it strongly recommended that you proceed with the login process once you have downloaded the app and have reliable internet access. An Internet connection is required for user login.
Satellite Finder
This functionality can be used to find a suitable location for antenna placement.
Requirements: The user’s device needs to have a magneto, gyro, or compass sensor.
If your device has no magneto, gyro, or compass sensor, you will see these screens stating that the feature is not supported by your device.
Press Satellite Finder from the Dashboard.
Once at the customer’s location, you will need to decide on the best location to place the antenna based on a clear line of sight between the antenna and the satellite you wish to point at.
Select the corresponding satellite and use the mobile camera to locate it. Once close to the satellite’s location, an icon will appear along with green markings. Getting the antenna oriented as close as possible to these markings will make the Pointing & Peaking process go smoother.
Map & Coordinates
This functionality can be used to preview the antenna orientation based on the customer’s address coordinates and the satellite used.
Requirements: Knowledge of the installation location or coordinates.
You can get a bird’s eye view of the rough installation location and antenna orientation provided you add a specific longitude and latitude and select a satellite.
Your current location will show on the map along with an arrow showing the direction of the satellite.
Press the Locate Me icon or the Edit Pennext to Custom Location.
Now, enter the installation location by address or by Latitude and Longitude.
Pointing & Peaking
This functionality can be used to accurately adjust the antenna towards the peak satellite signal.
Requirements: The antenna has been installed. The ODU(outdoor unit) has been added at the top of the antenna.
IDU(indoor unit) has been connected to the ODU.The phone has an active connection to the IDU.
Once you have went through the steps outlined above, you can use this section of the app to go through the flow of finding the peak azimuth & peak elevation by slowly adjusting the antenna based the audio & on-screen feedback while going through the Pointing & Peeking sweeps.
This step is vital for securing a strong signal between the satellite and the antenna and ensuring a good internet connection.
Depending on the equipment being used, the details of this process may differ.
Step 1. Ensure you have an active connection with the Modem.
Connect your device to the modem’s WiFi endpoint. Depending on the device you are using, you might have to enforce the connectivity by using a “Use as is…” command if the device attempts to disconnect you due to it not detecting an active internet connection.
You can detect if you are connected to the modem by ensuring the modem icon at the top right of the screen is green. A red icon means the connection has not yet been established.
For IDUs that do not have an inherent WiFi connection(such as an SB2), another device with WiFi capabilities will be needed to act as the connection between the IDU and the mobile phone.
Step 2. Add the Installation Key to being Pointing & Peaking
Depending on the region the installation is taking place, you will need a specific Installation Key that will ensure the devices connected are being setup in the proper satellite beam.
In some cases this key will be prepopulated based on the region the application estimates you are in. In all cases, it is recommended that you use the beam key provided by your point of contact.
Step 3. Follow on-screen instructions to find peak azimuth & elevation and complete push & pull tests
The app will now guide you to finetune the antenna orientation and properly align the satellite beam with your antenna. Once complete, the greyed-out “Finish Installation” button will be enabled, and pressing it will move the user to the Modem Lock step.
Step 4. Complete the Modem Lock Step
Modem lock occurs at the end of a successful pointing & peaking and is meant to update the modem with the values & variables found during P&P. The modem will go through 4 stages, and throughout the process, it will reboot itself.
After it reboots, the user may have to manually reconnect to the modem. This depends on the operating system and modem type.
Once this is complete, the Pointing & Peaking flow can be considered as done, and the user can proceed with the Service Activation.
Service Activation
This functionality can be used to provisionthe equipment & activate the client’s subscription once everything is in place.
Requirements: Antenna, ODU & IDU have been installed & connected. The user is connected to the IDU (modem). P&P has been successful, and the “arrows” icon at the top right of the screen is green.
You will require a valid Service Activation Code for the new installation or equipment swap you are performing.
Step 1. Add the Service Activation Code
From the dashboard section, select “Service Activation”. Add in the Service Activation Code you have received from your point of contact.
The app will perform a check in the background to validate that the code you have added is correct and that there are no issues with the subscription you are attempting to activate.
Once the code is approved, you will be asked to confirm the location of the installation.
The app will automatically detect if you are performing a new installation or an equipment swap.
If doing an equipment swap, you will also be made aware of basic instructions for completing the SWAP successfully.
Step 2. Wait while the “Provisioning” is completed
Once the code has been validated, the address has been confirmed, and, if necessary, the SWAP instructions followed, the Provisioning step will be initiated.
During Provisioning the following steps are being completed in the background:
the MAC Address for the equipment being installed is updated.
The QOI (Quality of installation) values are being assessed
Service Activation is processed if the above are completed successfully
During this process, the IDU is expected to reboot at least once. Please be patient.
There is a chance the modem may disconnect during the activation process due to it changing its software. If this happens, you’ll need to manually reconnect to the modem on your device to complete the Service Activation.
You can verify the connectivity status between the phone and modem at all times during this process by looking at the modem icon at the top right of the screen.
This step may take time, so be patient and wait for the provisioning to be completed.
Modem Status
The modem status page will show details of any connected IDU. This can be used to either troubleshoot an existing installation or to check the quality of a new one.
Requirements: You are connected to the WiFi point of an active modem.
After the Modem Status changes to Online for the first time, it then will reboot itself to update its necessary updates to function. Following the reboot process, it should come back Online and all indicator icons should be green. Press Done and you’ll return to the app dashboard.
Depending on the model of the IDU connected, some information may not be available.
Report History
The report history section allows you to view information regarding previous installations you have performed, filter them, and manual report sending.
At any time, you can view your report history.
Photo Upload
This Section will contain information for uploading photos via VTT as part of WO closure.
Requirements: You have completed the installation process for the IDU and ODU
Note: As of FSMv5, photos can only be uploaded via VTT.
Note2: Photos can be uploaded in any WO status
Once you have completed the installation of the IDU and ODU, you can begin to add photos to the Photos Section.
To begin adding photos to a WO, you navigate into the WO and here you will find the new navigation point for photos
There are 6 mandatory photos to upload. There are two ways of adding photos
Click ‘Add’ under a section. This will lanuch the camera and after the photo it taken will prepopulate the QC photo type
Click ‘Add’. This will launch the camera and you can choose the QC photo type.
When a photo is added, and there is connectivity to the device, it will automatically sync and upload to the backend system.
Populated photos
If there is no connectivity the photo is kept cached on the device until connectivity becomes available and the photo will upload.
Note: Once a photo has been added, it cannot be removed. However, you can upload more than one photo under a QC option in the event you added the wrong photo.
When you go to close a WO, if you have not uploaded your photos you will be prompted with a reminder to ensure all photos are added.
Optional photos can also be added under “Others”. Here you have the option of adding a title.
Additionally there is a “Review Guidelines” section at the bottom to provide you with detailed guidelines for taking the optimal photo for each QC photo type.
Account Settings
This section will have various information available such as the Viasat Terms & Conditions, the Privacy Policy, a Help section as well as information regarding the account you are logged in with.
Registration and Login
Viasat Tech Tools can only be used in a restricted capacity while not logged in.
To proceed with the activation of an installation or with an equipment swap, user login will be needed.
Is it strongly recommended that you proceed with the login process once you have downloaded the app and have reliable internet access. An Internet connection is required for user login.
Once you have reached the dashboard of the app, you can trigger the login process by clicking the “Sign In” button at the top of the page. The app will also force you to sign in once you attempt to go through the activation process.
When starting the app, you will have to select Europe as a login option.
Then, you will be asked to log in to your account.
If you have entered an incorrect email or password, you will be prompted to reenter it. If you have forgotten your password or would like to reset your password, you may do so by pressing Forgot your password?
If you have not yet registered, you may press Sign up.
Add in your email address and preffered language to be used in the communication regarding the account.
Then, you will need to set up security methods by validating your email.
Next, you will need to set up your password for the account.
Then, you will be prompted to set up an optional security measure by using your phone number for access or recovery.
You will be then signed into TechTools.
Next, you’ll be sent through the Terms and Conditions page. You will need to open and read the End User License Agreement first to enable the checkbox to move on to the next step to accept the Terms and Conditions
This Job Aid supports all audiences. This Job Aid applies to both new installations and service calls where a modem is replaced. This Job Aid also describes the software update process that may occur during the Modem Lock process.
Prepare for Modem Lock
Once you complete the pointing and peaking process, review the modem Graphical User Interface (GUI), and confirm that the last box in the Coarse to Fine Pointing section has a green check button.
If this green check button is missing, repeat the point and peak process.
Obtain Modem Lock
Follow this step, and observe the modem’s activity as it obtains Modem Lock.
In the graphical user interface, click the forward arrow at the lower right corner of the screen.
The modem leaves Installation Mode, and the Basic Status screen appears.
Review the activity of the Basic Status screen as it proceeds through modem lock.
Modem Lock occurs when all three boxes show green check marks.
For more detailed information about the process, click the Modem box (the first of the three boxes). The Modem/IFL Cable Status screen appears.
Process breakdown:
Link Acquisition
Power LED on
2nd LED flashes, then goes solid
Modem State reads: Scanning, Syncing, Ranging, Ranged
Registration
Power LED on
2nd LED on
3rd LED flashes, then goes solid
Modem State reads: Network Entry
DHCP Acquisition
Power LED on
2nd LED on
3rd LED on
4th LED flashes, then goes solid
Modem State reads: DHCP, undefined
(continued on the next page)
Process breakdown (continued)
Modem Lock
Power LED solid
2nd LED flicker
3rd LED flicker
4th LED flicker
LEDs flicker with data activity during normal modem operation.
Modem State reads: Online
Note: If the modem’s software requires updating, this stage may last for several minutes. Do not interrupt the process.
See section Software Updates below for more information.
Proceed to the Provisioning Process
Software Updates
The SurfBeam 2 (SB2) modem is an upgradable modem. This means that as changes occur in the Viasat network, the network may detect that the modem requires a software (firmware) update once the modem has achieved modem lock. This occurs automatically; however, it is critical that you recognize that an update is in progress and wait until it is complete before proceeding to provisioning.
Recognizing a Software Update in Progress
You are encouraged to make note of the software version listed on the Modem/IFL Cable Status page at the beginning of the modem lock process.
After the modem obtains modem lock, the status indicator reads ‘Online.’ If a software download is available, the indicator’s label changes to read ‘Software Download.’
While the update is in progress, the 2nd LED flashes and the 4th LED flashes twice as fast.
This stage may last for several minutes. Do not interrupt the process.
Once the software download process is complete, the modem will have to reboot and go through the modem lock process from the beginning. Do not interrupt the process.
Tech Bulletin: New FSM Requirement: Technician must be assigned to the work order
New FSM Requirement: Technician must be assigned to the work order
Hello,
Starting on July 22nd, 2020, in support of the upcoming launch of the FSTech Support app as well as other new app development, a change is being made to FSM. All work orders will be “locked” by default until a technician is assigned to a work order to “unlock” it.
Locked Work Order:
Unlocked Work Order:
After a technician is assigned to the work order, refresh the page and the Details section will be visible (“unlocked”) to view the Site Information to complete the work order as usual. Work orders must be assigned before a technician rolls to a customer’s location.
For more information on assigning a technician or adding additional technicians, see the FSM page in the eGuide.
Also, for Dispatchers, see the course “RUS2_3000_E FSM for Dealers” in Viasat Discover.
Should you have any questions, please ask your Retailer or Distributor.
