On the FSM Dashboard, and accessible throughout the rest of FSM, the Quick Search box supports multiple search criteria. Here is a quick video demo of the Quick Search:
Quick Search Steps Searching for an Order or Task can be done using the Magnifying glass Quick Search in the window’s top-right.
This will pull up the Work Order or Task details screen. Example of a Task:
show a UL-listed device attached to an NEC-approved ground source. – IBT (required if present), #6 bare copper wire, back-bonded grounding electrode, metallic
raceway, meter box, grounded I-beam.
Use matching metals (ex. copper to copper)
Do not impede the opening of the meter box door.
Do not share ground sources (Note: each IBT port is an available ground source)
Scrape paint to allow metal-to-metal contact.
Take another picture of the ground block:
Show the installation of a UL-listed, 3Ghz-rated ground block:
Install compression connectors, and torque to 30 in. lbs.
Use weather boots on both sides of the ground block.
Form 6” diameter service loops.
Attach ground block directly to structure (2 screws).
Run the #10 gauge solid copper ground wire as straight and short as possible, with minimal bends (cannot exceed 20’).
Connect messenger and ground wire to the ground block.
If using the Zone of Protection (ZOP), the antenna location must meet NEC ZOP requirements.
Take a picture showing:
A properly secured bond to the electrical outlet wall plate.
Use an adapter to convert the 3-prong grounded cord to a 2-prong cord.
Outlet tester indicating properly wired circuit.
Take another picture of the properly attached nuts on both sides of the circle ring connector on the back of the modem.
Take a picture showing a properly installed Roof Mount.
A correctly installed Roof Mount picture includes:
The attachment to an approved, structurally sound surface
Position of monopoles
Secured footplate and monopoles
Zip-tie cable to the mast, including a service loop
Roof Mount specs:
Attach to an approved, structurally sound surface (asphalt shingles only, sloped roof, close to the roof’s edge, ideally not over living space).ODU is at least 3’ from the electrical panel and 20’ from the overhead power lines
Use only approved and matching ODU hardware
Pre-drill holes required using a 1/4” wood bit
Secure the footplate to the roof with:
Two 3” lags through center holes into the rafter
Four 2” lags through corner holes
Position monopoles 2” below the bend, at a downward angle, forming a tripod
Secure monopole plates to adjacent rafters using two 3” lags
Seal all drilled holes with tar-based sealant
Zip-tie cable to the mast, including a 6” diameter service loop
Connect the messenger/ground wire to a green ground screw on the footplate
Take two (2) pictures showing a properly installed Pole Mount and hole.
A correctly installed Pole Mount picture includes:
The Pole is installed in stable, solid ground
Mount antenna to not impede any high-traffic areas
Display of measuring tape for the entire pole
Zip-tie cable to the mast, including a service loop
Connection of the messenger or ground wire
HolePhoto Requirements
The photo displays the hole measures 36” from the bottom to the top
For concrete installation, the hole should appear 12” in diameter
For foam installation, the hole should appear 3″- 4″ in diameter
Pole Mount specs:
Install in stable, solid ground
Use an approved pole
Galvanized, with an anti-spin device
A longer pole may be required to accommodate local frost levels greater than 36 inches.
The portion of the pole above the surface level should never exceed 60″.
The pole must be anchored with a non-rotating device installed at the base using at least 150 lbs. of quick-setting concrete OR 16 oz of approved expanding foam mix.
Use 2 sweeps (1 at the pole, 1 at the house)
If a non-flooded cable is used, it must be buried in conduit
Zip-tie cable to the pole, including a 6” diameter service loop
Connect the messenger or ground wire to a galvanized strap or a green ground screw on the flat side of the pole
Tighten all hardware completely
Pole Mount Grounding
POLE (A)
The grounding to a pole (A), the green ground screw can be drilled directly into the flat side of a Hex pole. This grounding option is only available with a Hex pole.
POLE (B)
When grounding to a pole (B), a galvanized strap can be used at the top round part only of a Hex pole. This grounding option is available with both a Hex pole and a Round pole
POLE (C)
When grounding to a pole (C), a galvanized strap can be used in the middle area of a Round pole. This grounding option is only available with a Round pole.
FSMv5: How do Retailers schedule, assign, & unassign a Task
Summary Audience: Retailers
This Job Aid is for all FSM Retailers users and individuals who schedule installations and service calls using the FSM website to manage orders and tasks.
To assign a task, open the Calendar view of the task.
The Appointment slot is displayed in yellow in the Task id row.
Remember: You can return to the Task details page by clickingthe Task id.
The Technician must have a working time setup to assign the Task.
Right-click on the Technician row of the calendar. Hover over Add Availability and select Working time.
A green bar will be inserted. This represents the technician’s available working time.
Drag the green bar in either direction to extend available work times. The green bar must be within the same time limit or greater than the appointment slot to assign the work order.
When the work order time frame and technician’s available working time (green bar) are inserted, we can now assign the technician to the work order.
Click the checkbox, to the right of the Technician’s name to assign the Technician.
This Job Aid is for all FSM dispatch users and individuals who schedule installations and service calls using the FSM website to manage orders and tasks.
To assign a task, click on the Calendar button in the top left corner.
The Calendar window opens. The Appointment slot is displayed in yellow in the Task id row.
Note: You can return to the Task details page by clickingthe Task id.
The Technician must have a working time setup to assign the Task.
Right-click on the Technician row of the calendar. Hover over Add Availability and select Working time.
A green bar will be inserted. This represents the technician’s available working time.
Drag the green bar in either direction to extend available work times. The green bar must be within the same time limit or greater than the appointment slot to assign the work order.
When the work order time frame and technician’s available working time (green bar) are inserted, we can now assign the technician to the work order.
Click the checkbox, to the right of the Technician’s name to assign the Technician.
This Job Aid is for all FSM dispatch users and individuals who schedule installations and service calls using the FSM website to manage orders and tasks.
From the FSM Dashboard, open the left menu… select FSM, and click on Subcontractors.
The Subcontractors page opens.
Select your Organizational units or Offices.
The Calendar will populate with current slots. If no slots have been built the calendar may appear blank.
Select your Service region(s). Select all the Service regions that are a part of your office or that you want to create the time slot for.
Next, select the task types for which you would like to create a time slot. You can select as many different Task types for each time slot. For example: if you want to create time slots only for installs or service calls, only select install, service calls, or both.
In the calendar, click on the day you would like to create the time slot.
The Add schedule window opens. Under the Basic details you can add: – Slots number (number of open slots during this time) – Slot (Morning, Mid-day, Afternoon, or Evening) – Task Type (You selected Install but you can add a Task type if needed)
Select the Organizational Units tab. Make sure your organization is selected.
Select the Service Region tab. Make sure your service region is select. If not, you can add or remove from here.
To copy a time slot or time slots, click on the Copy button in the top right corner.
The Copy of schedule window opens.
You can copy a day of timeslots or a range of time slots, to another day, a week, or a month.
In this example, we have a Copied date range: of 1 day from 9/1/24 (date) 00:01 (minutes) to 9/1/24 23:59.
We want to copy all the slots during the day of 9/1/24 to the Target date range: which will be a week. To do so, we select the from 9/2/24 00:01 to 9/8/24 23:59 and click OK.
Note: The time is based on the 24-hour clock. So 00:01 is the first minute of the day and 23:59 is the last minute of the day.
To login into esvt, navigate to https://esvt.viasat.com/. Use your SSO login to access the site.
When searching for a US Residential customer in eSVT, select US for the Country drop-down.
Select the appropriate Search Type from the drop-down.
When searching by MAC, this can be in upper or lower case and the colons (:) are optional.
When searching by Phone Number, you must enter the number 1 for the US country code before the rest of the phone number. It must only contain numbers and no (-)
Click the Search icon or press enter.
FSMv5: Access & Login
Summary
This Job Aid is for all FSM users who need to access and login to the FSM website.
On October 4th, 2023 at 10 PM MT, a new update for FSM will be released. Details below:
Technician Notification Checkbox
Dispatchers will be able to configure whether or not a technician should receive escalation/notification emails from FSM.
Process outlined below:
As a dispatcher, go to Users à User management
Search for desired technician
Select technician and click “Edit user”
Under “Additional section”, you will see a new checkbox labeled “Send Escalations?”
Configuring this will enable/disable the escalation emails coming from FSM for each user. This can be turned on/off at any time.
Bug Fixes:
A bug was discovered when attempting to open a “No Calendar Availability” escalation on a work order. User would get “Unexpected error” message when attempting to create. This has been resolved.
This Job Aid supports the VSF Dispatcher audience.
Browse Equipment
To access the Browse Equipment page, select the Browse equipment item on the Warehouses tab drop-down menu. Equipment can be located by the search criteria on the Browse equipment page or by entering the equipment Serial Number or MAC Number in the Equipment identifier field accessed through the Manage Equipment button.
FSM Equipment Search Filter Criteria
There are several search filter options on the Browse equipment page. Not all the filters are used. Below is a description of each filter available when managing equipment in FSM.
Filter Name
Description
Part number
Select one or more part number
SN (serial number)
Enter the serial number of the equipment (TRIA or Modem)
MAC
Enter the MAC address of modem. This format must be AA:AA:AA:AA:AA:AA; where A is either an alpha capital character or a number (0-9). (colons must be included)
Equipment Category
Select one or more equipment categories. Categories consist of Antenna, Modem, TRIA
Equipment Version
Select between equipment versions.
Condition
Select one or more of equipment condition
Status
Select one or more of equipment status
Charged
Select whether or not equipment has been charged. If this information is not important to the search, select “all”.
Equipment name
Select one or more Equipment name listed in the FSM dictionary
Description
Select one or more Equipment description listed in the FSM dictionary (i.e. SurfBeam Modem, SurfBeam 2 Modem Refurbished)
Warehouse ID
Enter the Main Warehouse ID number from list provided by Viasat. Only applicable to Corporate level users.
Locator
The Main Warehouse Viasat (Oracle) Locator number. Only used by Viasat personnel.
Fulfillment Partner
Select the Fulfillment Partner from the drop-down list. For most users only one Fulfillment Partner will be listed. This will be the Fulfillment Partner that owns the Warehouse.
Sub inventory
Sub inventory number of the main warehouse. Only used by Viasat personnel.
Mobile WH
Enter a Mobile Warehouse number (same as the Technician’s ID) of a Technician associated with the current warehouse.
Technician name
Enter a Technician name that is associated with that warehouse. Start by typing the last name, and then select from the Auto-fill list.
Delivery date
This is the date the equipment was delivered at the warehouse. Select either a single date or a date range.
Received date
This is the date the equipment was officially received by the Warehouse user into the warehouse inventory. Select either a single date or a date range.
Activated date
This search function allows the user to search for equipment by activation date.
Basic Browsing Procedure
On the FSM home page, select Browse Equipment from the Warehouses tab drop-down menu.
Select the filters that represent the information desired.
Click Search.
The Search Results List displays at the bottom of the page.
Select the desired equipment from the list and click the Manage Equipment button to open the Manage Equipment page.
Note: Hold down the CTRL key to select more than one non-contiguous equipment listing. Hold down the Shift key and click on the first and last equipment listing to select all listings between including the first and last listing.
Browse for Single Equipment listing using Serial or MAC Number
To quickly search for a single piece of equipment, use the following steps.
On the FSM home page, select Browse Equipment from the Warehouses tab drop-down menu.
Click the Manage Equipment button to open the Manage Equipment page.
Enter the equipment Serial or MAC number in the Equipment identifier field and click the Add button.
Note: Enter the Serial Number as alpha-numeric. Enter the MAC address of modem with this format: AA:AA:AA:AA:AA:AA; where A is either an alpha capital character or a number (0-9). Colons must be included.
The Add action displays the equipment on the record list.
Transferring Equipment
Dispatchers transfer equipment between two Mobile warehouses. This procedure may be necessary when changing the assignment of a work order, if the Technician does not have access to FSM via either the web site or the mobile app.
Transfer equipment from Mobile to Mobile Warehouse
The Dispatcher determines that equipment needs to move from one Mobile Warehouse to another.
On the FSM home page, select Browse Equipment for the Warehouses tab drop-down menu to open the Browse equipment page.
On Browse equipment page enter the Mobile Warehouse ID of the warehouse where the equipment is currently located in the Mobile WH filter field and click the Search button. The Mobile warehouse ID is the same as the Technician’s FSM login, which is also their Technician ID.
Only the equipment in the selected Mobile Warehouse will display in the Search Results area.
Use the CTRL key to select the pieces of equipment needed to transfer to the other mobile warehouse and then click the Manage equipment button to open the Manage equipment page.
On the Manage equipment page, click the Transfer button to open the Transfer popup window.
In the popup window:
Click the Search button to display a list of all related warehouses. Mobile Warehouses will display the Technician ID of the Technician.
Click the Mobile Warehouse ID ( Technician ID) of the Technician receiving the equipment
Click the Transfer button
On the Manage Equipment page the record(s) status displays as Transfer. The status of the equipment changes from Transfer to Received when the Dispatcher receives the equipment into the new Mobile warehouse.
Rejecting equipment transferred in error or not received
Occasionally the Dispatcher, in cooperation with the Technician, determines either that equipment being transferred to them is transferred in error or lost in the physical transfer process. The Dispatcher does not accept any equipment that is not physically on truck. The Technician is responsible for any equipment accepted and not on truck.
Select Browse Equipment from the warehouses tab drop-down menu to open the Browse equipment page.
On Browse equipment page, select the Search button.
The equipment remaining in the Transfer status will display in the Search Results area.
An error can occur for the following reason:
Mobile Warehouse to Main Warehouse transfer: Validate that the physical equipment is not in the warehouse inventory and should not be.
For all equipment that is not in the warehouse inventory, use the CTRL key to select the pieces of equipment and then click the Manage equipment button to open the Manage Equipment page.
On the Manage Equipment page, click the Reject equipment button
On the Manage Equipment page, the record(s) status displays as transfers between Mobile Warehouses, the record is removed from the rejecting warehouse.
Receiving Equipment
After completing the Browse Equipment process and opening the Manage Equipment page, the equipment list can be managed with the Receive Equipment process below.
Receiving New Equipment into the Warehouse Inventory
When a piece of equipment is transferred out of a mobile warehouse, it is displayed in FSM with a status of In_Transit. Use the following steps to receive the equipment into the new mobile warehouse inventory.
On the FSM home page, select Browse Equipment for the Warehouses tab drop-down menu to open the Browse equipment page.
On Browse equipment page, select In Transit in the Status filter field and click Search.
Use either the CTRL or Shift key to select all equipment listed in the Search Results area and then click Manage equipment to open the Manage equipment page.
Validate Serial Number and/or MAC numbers of the physical equipment in the truck against the equipment records listed on the Manage equipment page.
Use the Red X to remove any equipment records that do not match a piece of physical equipment in the truck.
Use the Equipment identifier field and the Add button to add an equipment record for any physical equipment is in the truck but does not have a record in the list.
Once there is one equipment record in the list for each piece of physical equipment in the new shipment, click the Receive Equipment button to add the new equipment to the warehouse inventory.
Service Call via FSM Mobile (Brazil Only)
1. Select “Replaced equipment” (in English)2. Enter the MAC for the modem or the Serial Number for the eTRIA.3. The process to conclude is the same.
FSM Search Criteria
To search for orders, dispatchers can use any of the following search criteria, depending on the information available to them.
FSM ID = The FSM order number
BEP External Order ID = The order number from the parent system (used for all US residential)
Order Status = The current status of the order
Order Type = Type of order: Service Call, Install, Audit, etc.
Open Escalation = The ability to search for orders by open escalations
Audit Status = The current status of the Audit
Audit Result =The ability to search using audit results
Account Number = Currently not available to search with as FSM uses an alpha-numeric account number
Service Agreement= Currently not available to search with as FSM uses an alpha-numeric account number
Sales Channel = The ability to search using the Sales Channel
Customer Name = The ability to search using the customer’s name. Enter last name, first name to search.
Phone Number = The ability to search by a phone number
Beam Number = The ability to search by beam
VIP Type = The ability to search by VIP account types
Commercial = The ability to search all commercial accounts
Satellite = The ability to search by Satellite
Technician = The ability to search by a technician’s name
State = The ability to search by state
Fulfillment Partner = The partners name that is assigned to the appointment
Service Region = The ability to search by the Service Region
Created Date = The date the order was created
Scheduled Date = The date the appointment was scheduled
Cancelled Date = The date the appointment was cancelled
Completed Date = The date the appointment was completed
Slot = Time slot of the scheduled appointment
Product ID = The ability to search by product ID
Clear Filters = Clears any previous filters set in the search screen.
