Change to commercial installs

EasyStart program for commercial customers

Hello, !

Viasat has
launched an EasyStart Program for
commercial installs. This initiative provides a more customized experience for
Viasat Business customers ensure they receive critical information to start
using their service right away.

Training is
available in Viasat
Discover.

The EasyStart Program consists of:

• The
  Technician Checklist, which is a
  quick reference for both you and the customers to:
  • Set
    expectations with the customer.
  • Provide
    step-by-step guidance during the installation.
  • Ensure
    both you and the customer have a great experience.

Please make sure to review
this checklist before you begin a commercial install, as it is slightly
different from the residential install checklist version.

• The
  Welcome Guide includes answers to
  many of the questions commonly asked during the installation appointment and
  within the first 90 days of the customer’s service. These include:
  • Connecting
    equipment once the modem is online.
  • How
    persistent IPs are assigned.
  • Logging
    in to My Account, the online account management tool, which allows them to view
    and pay bills, check data usage, and more.
  • Understanding
    billing and payments.
  • How
    to get contact Business Care for support.

Please review the Welcome Guide with the customer after you’ve finished installing their service(s).

PLEASE NOTE: The customer satisfaction survey will now include an additional question to the customer, asking them if they have received their Welcome Guide.

Should you have
any additional questions, please contact your retailer/manager.