New FSM Requirement:
Technician must be assigned to the work order
Hello,
Starting on July 22nd, 2020, in support of the upcoming launch of the FSTech Support app as well as other new app development, a change is being made to FSM. All work orders will be “locked” by default until a technician is assigned to a work order to “unlock” it.
Locked Work Order:
Unlocked Work Order:
After a technician is assigned to the work order, refresh the page and the Details section will be visible (“unlocked”) to view the Site Information to complete the work order as usual. Work orders must be assigned before a technician rolls to a customer’s location.
For more information on assigning a technician or adding additional technicians, see the FSM page in the eGuide.
Also, for Dispatchers, see the course “RUS2_3000_E FSM for Dealers” in Viasat Discover.
Should you have any questions, please ask your Retailer or Distributor.