New to FSM: New Hold & Customer Delay Status Reasons
Starting on April 20th,2022 Similar to selecting Pending Cancel status, when selecting Hold & Customer Delay Statuses this will prompt an additional Status Reasons dropdown. The Status Reasons dropdown will ask the user to pick a Status Reason from the selected list. This change will allow for a better understanding of work order actions and help improve existing processes.
The Following Reasons will populate when selecting Hold Status:
Awaiting Certificate of Insurance
Outage / Activation Error
The Following Reasons will populate when selecting Customer Delay Status:
Awaiting Landlord Approval
Construction / Electricity
Customer Not Home / Out of Town
DigSafe / Utility Locate
Resolving LOS Issue
Unable to Contact
History Tab – Status History
Under the Status history section, we will have a new column labeled “Status Reason”. This column will contain the history of Status Reasons selected for Pending Cancel, Hold, or Customer Delay Statuses.
Questions? Ask us at FSMAdministrator@viasat.com!