Viasat Techs Tools Work Order “Complete” Process
Starting at the end of September, following the FSM version 5 migration, technicians are required to Status and Complete all work order types using Viasat Tech Tools.
Install/Upgrade work orders will no longer “Complete” automatically upon activation, and technicians must manually complete the work order closure process.
If the work order closure screen is skipped, technicians can select “complete” on the Status bar within the work order details.
Important:
- To prevent order processing delays, ensure all Viasat work orders are marked as “Complete” while onsite.
- Do not leave work orders in a “Past Open” or “On Site” status.
Image 1 – Work Order closure process screen. Image 2 – Complete button on the Status bar.
Access the eGuide for more information on how to use Viasat Tech Tools.
We will be sending a follow-up tech bulletin when FSM version 5 launches, please keep an eye out for it!