Important change to QOI requirements

Hello,

In our ongoing efforts to improve system performance and
improve overall customer experience, we are updating our cable threshold values
for all VS2 systems going forward.

Starting on June 1^st, the QOI Equipment (Cable & ODU) threshold
will be a maximum of 5 Ohms (a decrease from the current threshold of 10 Ohms).
During the provisioning process, if the cable resistance is greater than 5
Ohms, the page will indicate that the Equipment (Cable & ODU) failed and
will give the following reasons:

• Verify all cable is approved cable and installed
  correctly
• Verify the total cable length is less than 150’
  (45 meters)
• Verify approved connectors/grounding block are
  installed correctly

When attempting to close a VS2 service call work order, if
the Equipment (Cable & ODU) threshold is equal to or less than 5 Ohms the
work order will automatically close without needing to perform additional
troubleshooting steps. If it is above 5 Ohms, you will need to continue to
troubleshoot and fix the cabling before you can close the work order.

You can review the following job aids to refresh your
knowledge of the cabling process and approved materials:

• https://eguide.field.viasat.com/repair-tests/coax-cable-test/
• https://eguide.field.viasat.com/antenna-cabling-job-aid/
• https://eguide.field.viasat.com/viasat-approved-materials-list/

Should you have any questions, please ask your Retailer or
Distributor.