Find your current work order, and press it to find more details. Scroll to the bottom and press Activate Service.
Press Open ECA to have them sign the Electronic Customer Agreement.
A green checkmark will appear next to Update MAC address and QOI when the system passes its checks.
The system will automatically continue to Service Activation. You will likely see multiple modem reboots during this process.
A green checkmark will appear next to Service Activation once the activation is complete. Press Finish to exit.
When finished, it’ll take you to the customer’s work order.
After three attempts to perform QOI, it will bypass QOI and move onto Service Activation.
WHOLESALE ONLY – Press Service Activation.
Then, type in the Service activation code, or the Work Order ID.
If you see this screen, this means the app is connected to the modem, but the modem is not online. If you see this, you will need to Point & Peak and reboot the modem.
Press Open ECA to have them sign the Electronic Customer Agreement.
A green checkmark will appear next to Update MAC address and QOI when the system passes its checks.
The system will automatically continue to Service Activation. You will likely see multiple modem reboots during this process.
A green checkmark will appear next to Service Activation once the activation is complete. Press Finish to exit.
After three attempts to perform QOI, it will bypass QOI and move onto Service Activation.
When finished, it’ll generate the Reporting page. Press Send report.
The email will populate and your email client and press Send.
If you try closing without sending your report, you will be prompted twice before closing out the order.
Regardless if the status is Online or Offline, if you press Done, it will take you back to the app dashboard.
VS360 Products
After the retail installation service has been activated, you can press VS360 products. You may access VS360 48 hours before and 48 hours after installation for any upsell(s).
Some products require a barcode scan to match or validate the back-office inventory system.
