Return Merchandise Authorization (RMA) Process

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  1. Service call generated or tech discovers issue on site
  2. Tech Identifies faulty equipment
  3. Tech swaps equipment
    1. Use the correct resolution code in FSM, found here
  4. Retailer/Dealer/Tech packages defective/damaged equipment
    1. Make sure equipment is protected
      1. Use bubble wrap and secure equipment
      2. Modem in box w/ accessories included
      3. TRIA radome protected
    2. Do not write on equipment
  5. If equipment is customer damaged follow these on-site:
    1. Tech takes a pic of damaged equipment before removal
    2. Uploads photos to work order/FSM
    3. Makes note in FSM detailing damage

For P10:

  1. Login into www.perfect-vision.com
  2. Create Return
    1. Follow P10 process available here.