Return Merchandise Authorization (RMA) Process
- Service call generated or tech discovers issue on site
- Tech Identifies faulty equipment
- Tech swaps equipment
- Use the correct resolution code in FSM, found here
- Retailer/Dealer/Tech packages defective/damaged equipment
- Make sure equipment is protected
- Use bubble wrap and secure equipment
- Modem in box w/ accessories included
- TRIA radome protected
- Do not write on equipment
- Make sure equipment is protected
- If equipment is customer damaged follow these on-site:
- Tech takes a pic of damaged equipment before removal
- Uploads photos to work order/FSM
- Makes note in FSM detailing damage
For P10:
- Login into www.perfect-vision.com
- Create Return
- Follow P10 process available here.