About Technician IDs Job Aid
The following information details Viasat policies related to the Viasat Certified Technician Identification number. This number is commonly known as the Installer ID.
This Job Aid covers:
Behaviors that May Result in Decertification
Working for Multiple Employers
This Job Aid supports the Technician audience.
About Technician IDs
IDs are issued in three stages.
- After completing the course Introduction (or its equivalent), an ID is assigned. This ID is not valid for any field work. It allows a technician to contact the Viasat Installer Relations support group for assistance.
- After completing the assigned online courses and passing the final Certification Assessment test, the ID is activated for 30 days. The ID number and its expiry date are available in Viasat Discover.
- To receive a permanent tech ID, you will have 30 days to complete a minimum of 5 work orders that includes at least 3 installations. 100% of these installs will be reviewed by our auditing team, and if 75% or better of these installs pass the audit , you will be granted a permanent tech ID.
Maintaining an Technician ID
- Each Technician ID number is unique to each technician
- Technicians support all installations and service work performed with their ID numbers
- Technicians maintain their ID by meeting the performance targets set by the Field Operations group. This may include courses at Viasat Central, a minimum number of installations during a specific review period, maintaining designated quality and customer survey (CSAT) scores, etc. The performance targets may change at the discretion of the Field Operations group
- It is the technician’s responsibility to provide Viasat with a valid email address in order to receive ongoing technical bulletins. This email is stored in their Viasat Central account
Behaviors that may result in Decertification
- Unprofessional behavior at an installation location, as deemed by Viasat Field Ops, fulfillment partners, or employers
- Sharing IDs with anyone
- Exception: Providing the ID to an employer for the express and only purpose of requesting access to FSM. If dealer assigns the ID, or shares the ID with anyone, the ID owner is still subject to decertification review
- Failure to maintain the performance standards required by Viasat Field Operations
- Failure to comply with work order requirements, such as submitting photos of the installation
- Failure to maintain a working email address in their Viasat Central account. This email address is a condition of certification
Working for Multiple Employers
- A technician may choose to support one or more Viasat partners. They may work for multiple employers, as long as they are certified appropriately
- After the technician completes their initial certification program, additional certification programs are available the NEXT DAY in Viasat Central. Look for these under More Available Programs
- When the additional certification program has been completed, an additional ID is added to their Viasat Central account