NRTC Work Order Job Aid

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Release Date: August 2018

Summary

This Job Aid covers:

Understanding the NRTC Work Order

This Job Aid supports the NRTC Technician audience.

Understanding the NRTC Work Order

A Technician receives an email when a work order is set up and assigned to the Technician. This work order contains all of the information required to:

  • Complete Provisioning
  • Configure an email client
  • Demonstrate the web-based email
  • Demonstrate the Subscriber portal

The list below provides a definition for each of the numbered fields in the image at the right.

Number

Definition

  1. Email Address:
  • When used during Provisioning, this is the
  • Customer Code (SB2*) or the User Name (SB*).
  • When used during email setup, this is the primary
  • email account. It is created when the order is entered.

Password:

  • Used during SB Provisioning
  1. Dish (Antenna) Configuration: Used to align the ODU equipment
  • APA: Used for SB/WildBlue ODU
  • Modem Key: Used for SB2/ViaSat ODU
  • All other fields: Used for all antennas

Important! The Boom-Arm setting listed is only valid for

SB/WildBlue ODUs. Technicians must manually calculate this

setting from the Elevation setting for other antennas.

  • SB2 = Elevation – 19.4 = Boom-Arm

Release Date: August 2018

SB = Elevation – 17.6 = Boom Arm

  1. Domain Name: The member’s domain for:
  • AdminTool
  • Email addresses
  • Web-based email
  • Subscriber Portal
  1. Technical Support:This phone number is for 24/7
    Subscriber-facing Technical Support. Technicians provide this
    number to the Subscriber before leaving the site.
  2. Incoming Mail Server: This is the POP3 server that is used
    when setting up an email client. In Outlook 2007, this information
    is used in the Internet E-mail Settings dialog.

Outgoing Mail Server: This is the SMTP server that is used when
setting up an email client. In Outlook 2007, this information is used
in the Internet E-mail Settings dialog.

Email address format: This is the format the Subscriber uses to
create any additional email accounts. Recall, the primary email
address is already created using the same format.

  1. Webmail URL: This is the website where Subscribers can
    access their email, using a browser instead of an email client.
  2. Subscriber Count URL: The URL for the Subscriber Portal.
    This is where Subscribers can manage various types of
    information related to their account, including email forwarding
    if they do not wish to use their primary email account.