Field Updates
Bulletins for:
- All Technicians
- Fulfillment / DTV Technicians
- Self-Installing Technicians
- Commercial Business Technicians
- Dispatchers
All Technicians
2025
- New Training FTC Click to Cancel 5/1
- Shape the Future of VTT! 4/23
- Cable Management No Longer Available in V360 4/7
- EasyCare and Customer Verification Code 4/1
- VTT New Features 3/10
- Viasat Technician Activation Process 2/27
- Photo Requirements for all Work Order Types 1/12
- Shield Premium Sales Ending 1/9
2024
- VTT Photo Requirements Reminder 11/7/2024
- Viasat Work Order Guidelines 11/6
- Signature Requirement on Viasat 360 Sales 10/30
- FSM V5 is Live! 10/28
- Viasat Tech Tools Work Order “Complete” Process 9/23
- Download the New Viasat Tech Tools App! 9/17
- URGENT FSM V5 Launch Update 8/19
- Viasat Tech Tools – All In! 8/5
- Update You eSVT URL 06/26
- Viasat 360 Solutions Updates 05/08
- Reminders to Techs to use VTT app and the SB2+ Cable Extender 05/06
- MAC Address Reminder 02/13
- Update: Phasing out ARIA 2210 Router 02/06
- FSM Mobile Compatibility Issues with Android OS 14 01/17
2023
- Phase 2 Commercial Business Migration Complete 12/13
- Phase 1 Commercial Business Migration Complete 11/16
- Commercial Business Training Reminder 11/09
- New Commercial Business Training Available 11/01
- Announcing Commercial Business Migration 10/24
- ARIA Installation Best Practices 10/17
- Work Order Details 09/25
- VS1 High-Speed Installation and Upgrade Reminders 08/24
- Identified VS1 High Speed Plan Activation Issue 08/11
- New VS1 High-Speed Plans Training Available Now 08/07
- Update on ViaSat-3 07/19
- Stream Public Beta Launch 07/11
- New VS1 High-Speed plans training available 07/06
- FSM Password Change Requirements 04/21
- Viasat Tech Tools App – Download Now 04/04, 04/11, 04/18, 04/25, 05/02
- Terminals Needing Attention Service Calls 04/03
- Newly Approved Mounting Options 03/02
- Viasat Modem Lock Troubleshooting Steps 01/23
2022
- Viasat Stream – Modem Swap Impacts to Hub 11/29
- My Viasat Update 09/08
- Asurion Home + 08/08
- New S-Tube Approved Mounting Surface 04/07
- New FSM Escalations 01/27
2021
- Connect America Fund 11/04
- New mounting option 10/12
- New Tech Talk – Performance Follow Up Service Calls 10/07
- Easy Start – Viasat’s customer on-boarding program 09/29
- StreamOn Beta and Hub 09/20
- Equipment returns – Reminder about returning defective equipment 09/09
- New VOIP Activation Process 07/13
- New eSVT URL for US Residential 04/15
- March TechTalk video: New installation portal 03/11
- Check Viasat Discover for your Installer ID 02/11
- New US Residential Technician training available 02/08
- New FSM SI/SO Access Request Form URL 02/02
- Work orders with “BEP” 02/01
- January TechTalk video: New installation portal 01/22
2020
- New Tech Talk video: Holiday Special 12/21
- New Tech Talk video: TextLine Drawing Winners 12/07
- Introducing Viasat TextLine 11/23
- New Tech Talk video: Find the Flaw – Part 2 11/09
- Reminder – New Tech Talk video: Find the Flaw 10/19
- New Tech Talk video: Find the Flaw 10/12
- New Tech Talk: MITe 09/04
- Viasat 360 product update 08/26
- New Tech Talk: VoIP activation 08/03
- New FSM Requirement: Technician must be assigned to the work order 07/22
- New Tech Talk video: Tips and tricks 07/01
- Your account is now My Viasat 06/08
- New June Tech Talk! 06/04
- Important chante to QOI requirements 05/26
- Special Message from Evan Dixon, VP and Head of Residential 04/30
- eGuide Tech Talk for May 2020 04/27
- Introducing Viasat Shield 04/07
- Welcome to the newly updated eGuide! 03/31
- Shelter-in-place and lockdown scenarios for technicians 03/20
- New work order type in FSM in response to COVID-19 03/20
- Viasat Discover is LIVE 02/27
- Viasat Discover launching on 2/27 02/25
- Viasat Central training must be complete by 2/18 02/17
- Announcing your new learning platform! 02/12
- Announcing your new learning platform! 02/06
- Welcome to 2020! 01/16 & 01/30
- We want your feedback! 01/07
Fulfillment / DTV Technicians
2024
2023
- Quality Control Program Update 10/30
- Viasat 360 Expectations 10/02
- New Viasat 360 Rewards System – Tango 07/28
- FSM Escalation Updates 01/04
- Winners Circle Returns 01/04
2022
- Technician Start Address in FSM 11/28
- Earn Viasat Discover Training Badges 07/27
- Quality Audit Follow Up (QAFU) Work Orders 01/27
2021
- Viasat Tech Tools 2.0 launch 03/12
- Viasat 360 Contest Results 02/12
- Viasat 360 Contest – Current standings part 4 01/22
- Viasat 360 Contest – Current standings part 3 01/08
2020
- Viasat 360 Contest – Current standings part 2 12/22
- Viasat 360 Contest – Current standings part 1 12/11
- Viasat 360 Contest 11/30
- Technician survey results 03/12
Self-Installing Technicians
2022
2020
Commercial Business Technicians
2024
2023
2021
2020
- Business Hotspots Wi-Fi Installer Portal – Area of Placement 09/04
- Business Hotspots outdoor AP configuration issue resolved 05/12
- SurfBeam 2+ modem configuration for Business Internet installations 05/07
- Outdoor AP configuration – known issue 03/26
- Voice Service now for up to four lines 03/05
- EasyStart program for commercial customers 02/28
Dispatchers
2023
2021
- Attention Dispatchers – New FSM Scheduler is here! 02/03
- Attention Dispatchers – Flash issue update 01/12