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New Techs click here
What’s New?
Videos
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Contact Us
Videos
Training
Business
Cabling
Grounding
Line of sight
Pointing and Peaking
ViaSat-1 Point and Peak
ViaSat-2 Point and Peak
Mount Installation
Online tools
TechTalk Archive
Preparation
Guidance for Essential Workforce (from the U.S. Department of Homeland Security)
COVID-19: Minnesota
COVID-19: State of California
COVID-19: State of New Jersey
Viasat Approved Materials List
About Technician IDs Job Aid
Installation Tool Kit Job Aid
Manuals
Products
EasyStart Customer Guide
Residential Broadband Terminals Datasheet
Enterprise Broadband Terminals Datasheet
Residential Broadband Terminals for ViaSat-2 Datasheet
Online Tools
Using TechTools
Apps for technicians
eSVT
The MITe App Job Aid
FSM (Field Service Management)
Application Updates
Install
Installation and Service Call Standards
IDU Installation Guides
ODU Assembly
Line of Sight
Quality Installation Standards
Mounts
EasyStart Job Aid
EasyStart Checklist
Viasat Flex
1.2M ODU Assembly Job Aid
Pointing and Peaking
ViaSat-1/SurfBeam 2 Point and Peak Job Aid
ViaSat-2/Viasat WiFi Gateway Point and Peak Job Aid
SurfBeam 2 Modem Lock Job Aid
1.2M ODU/SurfBeam 2 Point and Peak Job Aid
Cabling and Grounding
Antenna Cabling Job Aid
Installation Grounding Job Aid
Coaxial Connector Specifications
Coaxial Cable Install Requirements
CAT5e Cable Termination
Modems and Gateways
Viasat Products Manual – IDU
Viasat WiFi Gateway – Password Label Description
Viasat WiFi Gateway – Router Settings Tab
Viasat WiFi Gateway – WiFi Setting Tab
Viasat WiFi Gateway – Parental Control Tab
Provisioning
Residential Provisioning Portal Job Aid
Activating Residential Modem Upgrades Job Aid
Activating Residential VoIP Job Aid
Activating Residential Modem Swap Job Aid
Troubleshooting
Offline Troubleshooting
No Connection Troubleshooting
Intermittent/Slow Speeds Troubleshooting
Processes
Repair tests
Service Lease Recovery Service Call Job Aid
Return Merchandise Authorization (RMA) Process
Community Internet
Installation Process Flowchart
VCI Complete Equipment, Tools, and Supplies List
Updating the Modem Software
Staging Guide – Ubiquiti AP
Ubiquiti AP Normalization Guide
Staging Guide – Network Controller
VCI Staging App URL
Normalization Guide – Network Controller
Coverage Point Selection Guidelines
Quality Installation Standards
Mounts
ODU Assembly
VCI Pointing and Peaking Guide
Activating the Install
Antenna Cabling Job Aid
Installation Grounding Job Aid
CAT5e Cable Termination
Mounting Requirements – WiFi Devices
Network Controller Installation Guide
Training the Business Owner: Pin Codes and WiFi Access
Post-Installation Report – Host Site
Post-Installation Report – Coverage Points
VCI Troubleshooting and Repair
OPPO Password Resets
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Tech Bulletins
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Using the NRTC Admin Tool Job Aid
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Tech Bulletin: New US Residential Technician training
Tech Bulletin: New US Residential Technician training available
