Return Merchandise Authorization (RMA) Process

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  1. Service call generated or tech discovers issue on site
  2. Tech Identifies faulty equipment
  3. Tech swaps equipment
    • Use the correct resolution code. Refer VTT app for details
    • Secure the swapped equipment on work vehicles in a safe location that also protects the equipment from damage or further damage
    • Return the swapped equipment to the local warehouse for processing and shipping the equipment back to Viasat
    • Local warehouse packages defective/damaged equipment

Make sure equipment is protected

  1. Use bubble wrap and secure equipment
  2. The modem in the box w/ accessories included
  3. TRIA Radome protected
  4. Do not write on equipment
  5. If equipment is customer damaged follow these on-site:
    • Tech takes a pic of damaged equipment before removal
    • Upload photos to the VTT app
    • Make a note detailing the damage

For DTV Partners
– Please contact your local DTV contact

For P10:

  1. Login into www.perfect-vision.com
  2. Create Return
    1. Follow P10 process available here.