Version:4.6-WB-SNAPSHOT -fsm21 (09/18/2023 06:44)
On October 4th, 2023 at 10 PM MT, a new update for FSM will be released. Details below:
Technician Notification Checkbox
Dispatchers will be able to configure whether or not a technician should receive escalation/notification emails from FSM.
Process outlined below:
- As a dispatcher, go to Users à User management
- Search for desired technician
- Select technician and click “Edit user”
- Under “Additional section”, you will see a new checkbox labeled “Send Escalations?”
Configuring this will enable/disable the escalation emails coming from FSM for each user. This can be turned on/off at any time.
A bug was discovered when attempting to open a “No Calendar Availability” escalation on a work order. User would get “Unexpected error” message when attempting to create. This has been resolved.
Questions? Ask us at FSMAdministrator@viasat.com!