Field Update: Changes to Equipment Swap & Work Order Processes
Changes to Equipment Swap & Work Order Processes
Audience:
Changes to our Equipment Swap process and Work Order Closure process are now live in VTT.
Example: Tria Swap
- Swap old Tria for new Tria.
- Connect to the customer’s WiFi.
Complete this process onsite, while connected to the customer’s equipment.
Old equipment should not be used for another customer. VTT will block the use of old equipment at another location. Please follow your normal RMA process.
Need Help?
If you have any questions or concerns, don’t hesitate to reach out to us at viasatdiscover.bbs@viasat.com. We’re here to assist you every step of the way.
Contact Us
Inside Sales Support — Email Inside Sales or call 866.237.3502
Installer Relations — 888.278.6869
Partner Support — 888.278.6829
Online Training — https://bbs.viasatdiscover.com
Training — Email Training
Viasat eGuide — https://eguide.field.viasat.com