Field Update: New Training FTC Click to Cancel
New Training FTC Click to Cancel
Audience:
Viasat has a new mandatory training course available on Viasat Discover.
New FTC Regulation: Click to Cancel
The Federal Trade Commission (FTC) has recently introduced a new regulation known as Click to Cancel. This regulation aims to make it easier for customers to cancel subscriptions and add-on services. As part of our commitment to compliance and customer satisfaction, we have added a new mandatory training module to Viasat Discover that covers this regulation and its implications for V360 add-ons.
Key Points:
- New Disclosure Requirement:
- When customers add on products or services through V360, a new disclosure must be presented to them. This disclosure will inform customers of their right to cancel the service easily.
- Training Details:
- Course Title: FTC “Click to Cancel” Regulation for Techs
- Location: Viasat Discover – https://bbs.viasatdiscover.com/
- Duration: Approximately 10 minutes
- Mandatory Requirement: This training is mandatory for all install technicians and should be completed on an individual basis and not in a group setting.
- Completion Deadline: May 14, 2025
- Why This Matters:
- Compliance with the FTC “Click to Cancel” regulation is crucial to maintaining our high standards of customer service and trust.
- Understanding and implementing this new requirement will help us avoid any potential legal issues and ensure a smooth and transparent process for our customers.
Thank you for your attention to this important update. Your continued dedication to providing excellent service is greatly appreciated.