Tech Bulletin: New eSVT URL for US Residential
New eSVT URL for US Residential
As we continue our back office updates for US Residential customers, we have also launched a new version of eSVT to support these changes. The URL has been updated to https://esvt.viasat.com/. You will need to use your SSO login to access the site.
As a reminder, eSVT is a remote diagnostic site used for checking a customer’s signal quality, data usage, as well as their account status.
- When searching for a US Residential customer in eSVT, select US for the Country drop-down.
- Select the appropriate Search Type from the drop-down.
- When searching by MAC, this can be in upper or lower case and the colons (:) are optional.
- When searching by Phone Number, you must enter the number 1 for the US country code before the rest of the phone number.
- Click the Search icon.
More information about the changes on the new site can be found on the eGuide: https://eguide.field.viasat.com/esvt-updates/
The eSVT site for Commercial customers has not been migrated at this time and can still be found via the previous link: https://esvt.exede.net/