Tech Bulletin: Viasat Stream – Modem Swap Impacts to Hub
Viasat Stream – Modem Swap Impacts to Hub
When a Viasat Stream customer does a modem swap their Viasat Stream hub will need to be updated in our back-end systems to operate on the new modem. Follow these steps to complete the modem swap process:
- When a new modem needs to be installed, remove the hub from the old modem
- Install the hub into the new modem
- Reach out to our Installer Relations team at 888-278-6869 – they will complete the manual association of the hub to the new modem.