Field Update: No Line of Site Process

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No line of site process

This process outlines the steps a technician should follow when managing any work order type (service, upgrade, install) in the absence of a clear Line of Sight (NLOS).

Reminder: An inclinometer provides the most accurate view of any potential obstructions.

NLOS Procedure: If NLOS is encountered, the technician must upload obstructed photos to the work order using the VTT app.

Steps for uploading NLOS photos: 

  1. Within the work order, navigate to Satellite Finder.
  2. Choose the satellite
    • ex: VS1/VS2
  3. Line up the Azimuth and Elevation indicators until the axis points meet on the Satellite/Circle. (this will generate cross hairs)

4. Line the cross hairs up to the satellite until the indicator turns green

  • HOLD THE PHONE IN POSITION FOR 2 SECONDS

5. VTT will automatically take the picture. Hit SAVE. 

6. The photo will be uploaded within PHOTOS → Line-of-Sight tab

7. Within the Line of sight tab, upload additional photos to help support line of sight concerns. 

    After uploading NLOS photos: 

    • Technicians should attempt to contact their supervisor
      • If the technician is able to reach their supervisor. The supervisor will review the photos from the work order and make one of the following determinations for the work order:
        1. Identify alternative installation locations and have the technician try those options.
        2. Require a second opinion visits the site (Hold-NLOS Verification.)
        3. Agree that there is NLOS
          • The supervisor MUST notate FSM approving the NLOS and place order in (Pending Cancel.)
    • If the technician is unable to get in touch with their supervisor:
      1. Place work order into a (HOLD- NLOS Validation) via dispatcher.
      2. If the technician believes they need a second opinion and requires another technician to visit the site, place the work order into a (Hold-NLOS Verification.)