Tech Bulletin: New Commercial Installer ID Required for Provisioning

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New Commercial Installer ID Required for Provisioning

Hello,

A Commercial Installer ID is now required to provision a commercial work order. This is due to changes in our provisioning systems.

To locate your Commercial Installer ID, log into Viasat Discover and check My Profile. Your ID is listed as Installer ID – Commercial and may be different than your Installer ID – Residential.

If an expiration date is listed in your profile, it applies to both Installer IDs. If there is no expiry date, then both Installer IDs are permanent.

You MUST use the Commercial Installer ID when provisioning a commercial work order. Using the Residential Installer ID will cause a failure.

If your Commercial Installer ID is different than your Residential Installer ID, please request a new FSM account for the Commercial Installer ID.