Tech Bulletin: Outdoor AP configuration – known issue
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Business Hotspots
Outdoor AP configuration – known issue
Hello ,
When installing the Ruckus T310 Outdoor AP, there is a known issue that will result in the AP going into an error state while attempting to configure through the Installer Portal. Clicking retry will not resolve the issue.
![](/wp-content/uploads/APErrorv2.png)
When the AP begins to configure, you should immediately contact Installer Relations at (888)278-6869 (Option 1 for Hotspots). Installer Relations will escalate the issue to have it resolved by our Wi-Fi Network Management team so the AP can complete the configuration process.
We are working on a fix for this issue and will provide more information as it becomes available.
Please access the Business Hotspots Installation Guide for complete installation instructions.