Tech Bulletin: Outdoor AP configuration – known issue


Business Hotspots

Outdoor AP configuration – known issue

Hello ,

When installing the Ruckus T310 Outdoor AP, there is a known issue that will result in the AP going into an error state while attempting to configure through the Installer Portal. Clicking retry will not resolve the issue.

When the AP begins to configure, you should immediately contact Installer Relations at (888)278-6869 (Option 1 for Hotspots). Installer Relations will escalate the issue to have it resolved by our Wi-Fi Network Management team so the AP can complete the configuration process.

We are working on a fix for this issue and will provide more information as it becomes available.

Please access the Business Hotspots Installation Guide for complete installation instructions.