Viasat WiFi Gateway Swap Job Aid
Summary
This Job Aid covers:
Rules for Swapping a WiFi Gateway
This Job Aid supports the Technician audience when using a Viasat WiFi Gateway.
Rules for Swapping a WiFi Gateway
Before swapping a WiFi Gateway, at least one of these conditions must be met.
- Modem does not power on
- Modem continually power cycles
- Technician must have tried at least two wall power outlets.
- At the direction of an authorized Viasat Installer Relations or Tier 1 support agent
Important! Gateways returned for replacement, but in which no problem is found, may subject the retailer/fulfillment partner to chargebacks. Don’t replace equipment needlessly.
How to Swap a WiFi Gateway
Watch the VTT video to swap out equipment
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