FSM Search Criteria

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  • To search for orders, dispatchers can use any of the following search criteria, depending on the information available to them.
    • FSM ID = The FSM order number
    • BEP External Order ID = The order number from the parent system (used for all US residential)
    • Order Status = The current status of the order
    • Order Type = Type of order: Service Call, Install, Audit, etc.
    • Open Escalation = The ability to search for orders by open escalations
    • Audit Status = The current status of the Audit
    • Audit Result =The ability to search using audit results
    • Account Number = Currently not available to search with as FSM uses an alpha-numeric account number
    • Service Agreement = Currently not available to search with as FSM uses an alpha-numeric account number
    • Sales Channel = The ability to search using the Sales Channel
    • Customer Name = The ability to search using the customer’s name. Enter last name, first name to search.
    • Phone Number = The ability to search by a phone number
    • Beam Number = The ability to search by beam
    • VIP Type = The ability to search by VIP account types
    • Commercial = The ability to search all commercial accounts
    • Satellite = The ability to search by Satellite
    • Technician = The ability to search by a technician’s name
    • State = The ability to search by state
    • Fulfillment Partner = The partners name that is assigned to the appointment
    • Service Region = The ability to search by the Service Region
    • Created Date = The date the order was created
    • Scheduled Date = The date the appointment was scheduled
    • Cancelled Date = The date the appointment was cancelled
    • Completed Date = The date the appointment was completed
    • Slot = Time slot of the scheduled appointment
    • Product ID = The ability to search by product ID 
    • Clear Filters = Clears any previous filters set in the search screen.