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Preparation

  • Guidance for Essential Workforce (from the U.S. Department of Homeland Security)
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FSM (Field Service Management)

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Install

  • 1.2M ODU Assembly Job Aid
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  • IDU Installation Guides
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Pointing and Peaking

  • ViaSat-1/SurfBeam 2 Point and Peak Job Aid
  • ViaSat-2/Viasat WiFi Gateway Point and Peak Job Aid
  • SurfBeam 2 Modem Lock Job Aid
  • 1.2M ODU/SurfBeam 2 Point and Peak Job Aid

Cabling and Grounding

  • Antenna Cabling Job Aid
  • Installation Grounding Job Aid
  • Coaxial Connector Specifications
  • Coaxial Cable Install Requirements
  • CAT5e Cable Termination

Modems and Gateways

  • Viasat Products Manual – IDU
  • Viasat WiFi Gateway – Password Label Description
  • Viasat WiFi Gateway – Router Settings Tab
  • Viasat WiFi Gateway – WiFi Setting Tab
  • Viasat WiFi Gateway – Parental Control Tab

Provisioning

  • Residential Provisioning Portal Job Aid
  • Activating Residential Modem Upgrades Job Aid
  • Activating Residential VoIP Job Aid
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Troubleshooting

  • Offline Troubleshooting
  • No Connection Troubleshooting
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  • Processes
  • Repair tests
  • Service Lease Recovery Service Call Job Aid
  • Return Merchandise Authorization (RMA) Process

Community Internet

  • Installation Process Flowchart
  • VCI Complete Equipment, Tools, and Supplies List
  • Updating the Modem Software
  • Staging Guide – Ubiquiti AP
  • Ubiquiti AP Normalization Guide
  • Staging Guide – Network Controller
  • VCI Staging App URL
  • Normalization Guide – Network Controller
  • Coverage Point Selection Guidelines
  • Quality Installation Standards
  • Mounts
  • ODU Assembly
  • VCI Pointing and Peaking Guide
  • Activating the Install
  • Antenna Cabling Job Aid
  • Installation Grounding Job Aid
  • CAT5e Cable Termination
  • Mounting Requirements – WiFi Devices
  • Network Controller Installation Guide
  • Training the Business Owner: Pin Codes and WiFi Access
  • Post-Installation Report – Host Site
  • Post-Installation Report – Coverage Points
  • VCI Troubleshooting and Repair
  • OPPO Password Resets

Viasat Business

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  • EasyStart Business
  • Business Installation Job Aids
  • Business Hotspots
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  • Secure Network Accelerator

Tech Bulletins

Reseller Job Aids

NRTC

  • Using the NRTC Admin Tool Job Aid
  • NRTC Subscriber Education Job Aid
  • NRTC Work Order Job Aid
  • Configure Email Client Job Aid
  • Completing the NRTC Installation Job Aid

Retailer Job Aids

Viasat Logo : Click to go back to homepage
  • search
  • Home
  • New Techs click here
  • What’s New?
  • Videos
  • Tech Bulletins
  • Videos
      • Training
      • Business
      • Cabling
      • Grounding
      • Line of sight
      • Pointing and Peaking
      • ViaSat-1 Point and Peak
      • ViaSat-2 Point and Peak
      • Mount Installation
      • Online tools
      • TechTalk Archive
  • Preparation
      • Guidance for Essential Workforce (from the U.S. Department of Homeland Security)
      • COVID-19: Minnesota
      • COVID-19: State of California
      • COVID-19: State of New Jersey
      • Viasat Approved Materials List
      • About Technician IDs Job Aid
      • Installation Tool Kit Job Aid
  • Manuals
      • Products
      • Residential Broadband Terminals Datasheet
      • Enterprise Broadband Terminals Datasheet
      • Residential Broadband Terminals for ViaSat-2 Datasheet
  • Online Tools
      • Using TechTools
      • Apps for technicians
      • eSVT
      • The MITe App Job Aid
  • FSM (Field Service Management)
      • Application Updates
  • EasyStart (Customer Experience)
      • EasyStart
  • Install
      • 1.2M ODU Assembly Job Aid
      • Installation and Service Call Standards
      • IDU Installation Guides
      • ODU Assembly
      • Line of Sight
      • Quality Installation Standards
      • Mounts
  • Pointing and Peaking
      • ViaSat-1/SurfBeam 2 Point and Peak Job Aid
      • ViaSat-2/Viasat WiFi Gateway Point and Peak Job Aid
      • SurfBeam 2 Modem Lock Job Aid
      • 1.2M ODU/SurfBeam 2 Point and Peak Job Aid
  • Cabling and Grounding
      • Antenna Cabling Job Aid
      • Installation Grounding Job Aid
      • Coaxial Connector Specifications
      • Coaxial Cable Install Requirements
      • CAT5e Cable Termination
  • Modems and Gateways
      • Viasat Products Manual – IDU
      • Viasat WiFi Gateway – Password Label Description
      • Viasat WiFi Gateway – Router Settings Tab
      • Viasat WiFi Gateway – WiFi Setting Tab
      • Viasat WiFi Gateway – Parental Control Tab
  • Provisioning
      • Residential Provisioning Portal Job Aid
      • Activating Residential Modem Upgrades Job Aid
      • Activating Residential VoIP Job Aid
      • Activating Residential Modem Swap Job Aid
  • Troubleshooting
      • Offline Troubleshooting
      • No Connection Troubleshooting
      • Intermittent/Slow Speeds Troubleshooting
      • Processes
      • Repair tests
      • Service Lease Recovery Service Call Job Aid
      • Return Merchandise Authorization (RMA) Process
  • Community Internet
      • Installation Process Flowchart
      • VCI Complete Equipment, Tools, and Supplies List
      • Updating the Modem Software
      • Staging Guide – Ubiquiti AP
      • Ubiquiti AP Normalization Guide
      • Staging Guide – Network Controller
      • VCI Staging App URL
      • Normalization Guide – Network Controller
      • Coverage Point Selection Guidelines
      • Quality Installation Standards
      • Mounts
      • ODU Assembly
      • VCI Pointing and Peaking Guide
      • Activating the Install
      • Antenna Cabling Job Aid
      • Installation Grounding Job Aid
      • CAT5e Cable Termination
      • Mounting Requirements – WiFi Devices
      • Network Controller Installation Guide
      • Training the Business Owner: Pin Codes and WiFi Access
      • Post-Installation Report – Host Site
      • Post-Installation Report – Coverage Points
      • VCI Troubleshooting and Repair
      • OPPO Password Resets
  • Viasat Business
      • Viasat Business Certification Process
      • Business Quality Installation Standards
      • EasyStart Business
      • Business Installation Job Aids
      • Business Hotspots
      • Business Voice
      • Secure Network Accelerator
  • Tech Bulletins
  • Reseller Job Aids
  • NRTC
      • Using the NRTC Admin Tool Job Aid
      • NRTC Subscriber Education Job Aid
      • NRTC Work Order Job Aid
      • Configure Email Client Job Aid
      • Completing the NRTC Installation Job Aid
  • Retailer Job Aids

Home » Reseller Job Aids

Reseller Job Aids

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BuyMore Customer Terms and Conditions for Subscribers

Disconnect Account

Process Escalations

High Speed Internet Customer Portal – Super Agent

High Speed Internet Customer Portal for WISPs, Resellers, and VARs

Initiating a Severity Alert

New Connect Order

New Dealer Flow Setup Process

Portal/Tool Matrix for Authorized Resellers

Troubleshooting a Slow Viasat Connection

Subscriber Training – WISP

Technical Troubleshooting

Updating the Service on a Viasat Account using Order Management

Related Posts

1.2M ODU Assembly Job Aid

Residential Provisioning Portal Job Aid

Activating Residential VoIP Job Aid

Activating Residential Modem Upgrades Job Aid

Activating Residential Modem Swap Job Aid

Version:4.6-WB-SNAPSHOT -fsm21 (04/29/2022 08:36)

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