Portal/Tool Matrix for Authorized Resellers
Summary
This Desk Reference covers:
This Desk Reference supports the Authorized Reseller audience.
Portal/Tool URLS
Portal/Tool URL
Support Portal: https://ordermgmt.exede.net/PublicGUI-SupportGUI/v1/login.xhtml
Customer Portal Tool For Customers: http://my.satelliteinternetco.com
eGuide For Resellers, Technicians, and Sales Agents:
https://eguide.field.viasat.com/
Roles/Tasks
Reseller, Technician
Retrieve Point and Peak information
Support Portal > Customer Search > QuickFlash
Review/troubleshoot customer’s service performance issues
eSVT: https://esvt.exede.net/
Technician
Field Support eGuide
New Certification Training
ViasatDiscovery > Certification Training Listing
Recertification Training
ViasatDiscovery > Certification Training Listing AFTER completing initial certification