Version:4.6-WB-SNAPSHOT -fsm13 (09/29/2021 06:37)

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New to FSM: Dispatcher Visibility Enhancement and Different Day Reschedule

1.) Dispatcher Visibility Enhancement

Summary:

Starting on (10/20/2021), Dispatchers will be able to see other roles (all Technicians, Dispatchers, Quality Control and WH Users) assigned to the same office.

Under the User Management page Dispatchers can now see additional roles using the Role Filter. This will allow Dispatchers to see Technicians, Dispatchers, Quality Control and WH Users assigned to the same office.

Dispatchers can search by the individual role type or by all role types.  With the Role filter set to all, the search results will pull up all Technicians, Dispatchers, Quality Control and WH Users assigned to the same office.

Dispatchers can continue to edit Technicians as they do today. Dispatchers, Quality Control and WH Users roles cannot be edited.

Dispatchers assigned to multiple offices can search by individual offices or by all offices assigned to their profile.

2.) Different Day Reschedule

Summary:

Starting on 10/20/2021 two new fields will be added to the Scheduling section of work orders; Positive Reschedules to Different Day and Negative Reschedules to Different Day.

To accommodate these two new fields, we reformatted the “Scheduling” section a little bit to keep the work order layout as clean as possible:

Positive Reschedules to Different Day will capture the number of times a work order was rescheduled to an earlier date than the Scheduled date.

Example: Order is scheduled for 10/18/2021 but is then rescheduled to 10/17/2021.

Negative Reschedules to Different Day will capture the number of times a work order was rescheduled to a later date than the Scheduled date.

Example: Order is scheduled for 10/18/2021 but is then rescheduled for 10/19/2021.

Previously named Positive reschedules and Negative reschedules have been renamed to “Total Positive Reschedules” and “Total Negative Reschedules” for clarity. These two fields will continue to work as they did before, capturing total number of positive/negative reschedules to either a different date or to a different timeslot on the same date.

Questions? Feel free to e-mail us at FSMAdministrator@viasat.com!